Give the option to deactivate the chat function.
Most guests email us and communication through MEWS chat and email is confusing.

I believe we all agree that something must be done for this communication system. Nobody sees or answer it. You could at least send an email to the reception in order the know about the new message and answer it.

Another option would be to sign with a direct messaging channel manager. Maybe this is what you want us to do?

Please make it optional.
So I, as a user and partner, can decide to use it or not. From a PMS point of view I can imagine it is tempting to make it rich with all kind of features, so also Messaging. But from a user perspective, and a small entrepreneur, it also should be manageable. And is this case be able to decide to open/close a communication channel. Thank you,

I agree for an option to opt out. We are looking to add a more robust SMS feature via the Marketplace and were told that there is no way to turn off or have the Mews generated chats pushed to our purchased SMS platform. This provides too many channels and confusion for both guests and staff.

Or make possible to combine all communications with guest from all different media (incl. history) from within the guest profile.