Skip to content
← Guest Experience

What is the problem you're trying to solve?

Guest Experience: Guest profile

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Messaging function connected to customer profile

Would it be possible with the messaging function to have all the messages automatically attached to clients profile?

Example: A receptionist is chatting with an arriving customer, but finishes his shift before this client arrives, another receptionist may not know/ check the read messages. It would be easier for the staff to have all guest messages attached to their profile.

79 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Mews.Systems shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Ethan R commented  ·   ·  Report

    Having the chat linked to the user / reservation is basic. Super important!

  • Tobias Koehler | BIG MAMA Hotels commented  ·   ·  Report

    It would be great to have this connected to the reservation as well, similar to the notes. Sometimes an important info is hidden in there.

  • info commented  ·   ·  Report

    That would be really nice!

  • Pierre Masius commented  ·   ·  Report

    Adding it into reservation module might be interesting as well