It's been five years since you launched the vote. Ninety-two people have requested this feature. Do we have to wait another five years?
It's essential for a hotel to automate reservation confirmations by registering a payment card.

Assuming an individual reservation in the optional and inquired status, the Guest can confirm or cancel the reservation; however, confirming the reservation does not automatically require providing a card for the guarantee; is it possible to change the process for individual reservations in the inquired and optional status so that when the Guest clicks confirm, it automatically transfers the Guest to the online CI, where providing a card is required?

It is of the utmost importance to settle this step while confirming the reservation!!

This is a critical point !!!! Including credit card collection as a standard step to secure reservations for our business operations, is not just useful, it’s essential.

Everyone knows that for a definitve confirmation you should need to guarantee the reservation. Therefore Credit Card should be mandatory, otherwise the reservation shouldn't be confirmed.

100% true. How is it possible that a system that focuses that much on payment automatization doesn't ask for a CC in order to confirm a reservation.

For a guest to confirm an optional reservation, entering credit card details must be mandatory. (Currently, the guest confirms first and only enters the details afterward if they want to, as it is not even a required field.)

Wanneer een gast zijn/haar boeking bevestigd via de knop "Bevestiging" via de mail met de optionele boeking wordt er niet naar CC / aanbetaling gevraagd.
Dit zou wel wenselijk zijn zodat je altijd CC / aanbetaling in MEWS hebt staan en je niet voor verassingen komt te staan wanneer je je aankomsten checkt en er niets in het profiel staat.

It's incredibly clear and urgent!
This needs to be a top priority: allowing an option to be validated without an associated payment method is illogical. A big thanks to the technical teams for making this a priority please as this will save us from having to follow up with guests to secure a payment guarantee...

So obvious, so urgent!
This should be a functional priority: being able to validate an option without an associated means of payment is nonsense.
Thank you to the technical teams for putting this at the top of the pile...
This will avoid having to chase after guests to get a payment guarantee.

Hello,

When this integration will do ? It is very important. Thx

Hello! I agree and support the request for mandatory creditcard-details when a guest confirms an offer.

I agree this is also super important to us and I don't understand why Mews is not following the same UX as when client is booking through Mews engine.

Am I crazy to think the current SOP for optional reservations in MEWS does not make sense?

Currently:

FD: Manually create Optional Reservation
MEWS: Optional Reservation Email sent
GUEST: clicks on email and then “Confirms”
MEWS: Reservation Confirmed
MEWS: “Reservation Confirmation” automatically sent to guest which contains link to “Online check-in”
FD: Requests Guest to check-in online (even though stay date could be months in advance) so that credit card details are taken
GUEST: Checks in Online (hopefully!) and enters CC info
FD: We can charge the reservation
That Step 6 winds up being very confusing and frustrating for guests. As they don’t understand why their reservation is not confirmed after they get a confirmation email.

Isn’t it the card information that confirms the reservation?
Isn’t a reservation without payment information is fundamentally not confirmed?

Am I crazy to think the current SOP for optional reservations in MEWS does not make sense?

Currently:

FD: Manually create Optional Reservation
MEWS: Optional Reservation Email sent
GUEST: clicks on email and then “Confirms”
MEWS: Reservation Confirmed
MEWS: “Reservation Confirmation” automatically sent to guest which contains link to “Online check-in”
FD: Requests Guest to check-in online (even though stay date could be months in advance) so that credit card details are taken
GUEST: Checks in Online (hopefully!) and enters CC info
FD: We can charge the reservation
That Step 6 winds up being very confusing and frustrating for guests. As they don’t understand why their reservation is not confirmed after they get a confirmation email.

Isn’t it the card information that confirms the reservation?
Isn’t a reservation without payment information is fundamentally not confirmed?

This would make so much sense. Please work on this.

Please start developing this feature soon. Now we cannot use the 'option' function as it should because guests can confirm the option without payment!

We cannot have Guests confirm their own bookings, we tracking false revenue on the books as the booking is NOT confirmed without payment - Please deactivate this function.

duplicate request
https://feedback.mews.com/forums/918733-mews-guest-journey/suggestions/44107362-optional-booking-only-confirmed-with-conditions

Fully agree! Confirmation should be according to the rule of the corresponding rate group; either payment or credit card guarantee.