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An optional booking to be confirmed only with a credit card

At the moment when an optional reservation is made for a guest manually, the guest will receive an email from MEWS and they can just click on Confirm or Cancel.

When they Click on Confirm the optional reservation is immediately confirmed in MEWS but no credit card details are requested to guarantee the reservation.

We want the system to only give the guest the possibility to Confirm the reservation once they have inserted their credit card details first.

Thank you !

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Carol Domacasse shared this idea  ·   ·  Report…  ·  Admin →
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idea to upvote  ·  Jan Pulkrábek responded  · 
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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  • Ethan R commented  ·   ·  Report

    Am I crazy to think the current SOP for optional reservations in MEWS does not make sense?

    Currently:

    FD: Manually create Optional Reservation
    MEWS: Optional Reservation Email sent
    GUEST: clicks on email and then “Confirms”
    MEWS: Reservation Confirmed
    MEWS: “Reservation Confirmation” automatically sent to guest which contains link to “Online check-in”
    FD: Requests Guest to check-in online (even though stay date could be months in advance) so that credit card details are taken
    GUEST: Checks in Online (hopefully!) and enters CC info
    FD: We can charge the reservation
    That Step 6 winds up being very confusing and frustrating for guests. As they don’t understand why their reservation is not confirmed after they get a confirmation email.

    Isn’t it the card information that confirms the reservation?
    Isn’t a reservation without payment information is fundamentally not confirmed?

  • Ethan R commented  ·   ·  Report

    Am I crazy to think the current SOP for optional reservations in MEWS does not make sense?

    Currently:

    FD: Manually create Optional Reservation
    MEWS: Optional Reservation Email sent
    GUEST: clicks on email and then “Confirms”
    MEWS: Reservation Confirmed
    MEWS: “Reservation Confirmation” automatically sent to guest which contains link to “Online check-in”
    FD: Requests Guest to check-in online (even though stay date could be months in advance) so that credit card details are taken
    GUEST: Checks in Online (hopefully!) and enters CC info
    FD: We can charge the reservation
    That Step 6 winds up being very confusing and frustrating for guests. As they don’t understand why their reservation is not confirmed after they get a confirmation email.

    Isn’t it the card information that confirms the reservation?
    Isn’t a reservation without payment information is fundamentally not confirmed?

  • Matthias Hautekiet commented  ·   ·  Report

    Please start developing this feature soon. Now we cannot use the 'option' function as it should because guests can confirm the option without payment!

  • Esteni Pitout commented  ·   ·  Report

    We cannot have Guests confirm their own bookings, we tracking false revenue on the books as the booking is NOT confirmed without payment - Please deactivate this function.

  • Vivian commented  ·   ·  Report

    Fully agree! Confirmation should be according to the rule of the corresponding rate group; either payment or credit card guarantee.

  • Magali commented  ·   ·  Report

    t the moment when an optional reservation is made for a guest manually, the guest will receive an email from MEWS and they can just click on Confirm or Cancel.

    When they Click on Confirm the optional reservation is immediately confirmed in MEWS but no paiement is required to confirm reservation

    We want the system to only give the guest the possibility to Confirm the reservation once tthe payment is made

  • Kato commented  ·   ·  Report

    Don't get it neither! Daily guests confirm their reservation this way... Please take care of this item with prior. thx!

  • Betty Devos commented  ·   ·  Report

    I I fully agree with this. Don't even understand why this is not the norm! Guests are receiving a confirmation while we do not want it to be confirmed at all without any kind of guarantee.