Skip to content

Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

Categories

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

452 results found

  1. Make company owned reservations possible.
    It will allow to manage corporate clients more effectively by associating company profiles with reservations.
    Provide a comprehensive view of all bookings associated with a corporate account. As well highly useful for hotels that offer coworking spaces, where companies own a office space.

    85 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. It would be great if it was possible to view the product checklist in the Mews mobile app.
    Then we do not have to print the list (save the planet) and the list is always updated

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. We need to send a confirmation of the block reservation to the booker, where cancellation policy is attached.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Nous aimerions, lors de l'utilisation d'un bloc de disponibilité pouvoir supprimer dans le moteur de réservation spécifique à celui-ci l'accès au produit du service réservable.

    Exemple : laisser le choix aux clients classique via la moteur de réservation d'ajouter le ménage de fin de séjour.
    Mais ne pas faire apparaitre cette option sur le moteur de réservation spécifique à un bloc de disponibilité.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Request for a room allocation strategy prioritizing rooms with the longest vacancy periods. This approach helps reduce unnecessary housekeeping costs and supports Legionella prevention.

    28 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Possibility to change the time when a room is moved to status check-in missed

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Oft buchen Firmen nach Kalenderwoche. Es wäre leichter das Datum zu finden, was gewünscht ist, wenn auch die Kalenderwochen angezeigt werden würden in der Zeitleiste.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. When you dowload an excel rooming list from a group reservation, all reservations are shown in a random order on the excel sheet, and this is not possible to change! Preferably I would like to at least have the reservations sorted by arrival date, but that is not the case right now. It would be good if the default sorting was the arrival date. Or it would be even better if you could change the sorting yourself however you like, but right now since the excel sheet is locked it is not possible. Please look into this.

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Hi,
    Would it be possible to have an option that we can select to add the same address/city/postal code to all profile of the same reservation?
    In Spain, we need to fill in a lot of information and the adress/city/postal code is something mandatory for us and when we have big groups it takes forever to add that info individually.

    Thank you

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. It would improve efficiency if we could create a batch of bookings for the same or different company, all at once, by just choosing the dates we need, and then just repeating that same pattern of rooms needed for all bookings. To be able to assign an individual customer to each would be preferable, like being able to create a new customer for each different date, in a faster way.

    Creating group bookings one by one is very tedious and takes a long time, and for properties that hold various groups a day or a week, this would definitely be…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. We would like to find the clients' reservation when searching for the organizer in the search bar

    28 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. We have quite some festivals in our area. To reduce the risk on parties in our hotel, I want to reduce the maximum room capacity to 2 guests for rooms which usually could host upto 5 persons.
    In my previous PMS we had rate plans per occupancy which we could close down.
    Can you create a restriction for this? Or in de occupancy report?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. To be able to redeem MEWS Gift Voucher vouchers via the API which allows us to integrate the entire booking process via API and not require manual redemption thru the MEWS interface

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. I’m missing a proper script for check-in at the reception, which would make the process more structured and consistent, while ensuring that important steps are not overlooked.

    I imagine a button such as “Auto Check-In”, which would clearly guide the staff through the following steps:

    Settle or verify the guest folio if not already done

    Check and acknowledge the guest’s loyalty membership status, or invite them to join the program

    Offer upselling or room upgrades

    Generate the key

    Confirm check-in completion

    As I see it, this would ensure that all critical steps are followed and that the process is handled…

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Hello,

    We would like to be able to add a ''buffer period'' or preparation time between rentals, especially for hourly rentals.

    For example, if a guests rents a bike from 9 to 10am, and my buffer is 1 hour, then it will only be available to rent again from 11 am.

    This will prevent guest overlap if they are a few minutes early or late.

    13 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Being able to filter more in the system, instead of having to "sort by" or select each category one by one to get the information needed.
    For example, being able to select multiple rate codes/or guests with a specific cost when filtering in the booking report.
    Also being able to search by the guest name in the reservation report.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. It would be nice to turn around to guest journey in the booking engine, so the guest are presented for the different prices and/or packages first and then then can select which room type they would prefer.

    Adding a calendar to show prices would also be great.

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. It would be very practical to be able to make a reservation without having to specify the occupants. For example, for company seminars where some rooms remain unoccupied despite the hotel being privatised, we are obliged to add at least one adult to the booking, even if the room is empty. This complicates management and does not reflect reality.

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. All governmental and municipality has EAN numbers in Denmark for billing.
    We are setting the EAN number in billing code.
    We would like to search the company with EAN number - quick and easy.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. The Idea

    Allow users to change the Assigned Space Category across different major categories (e.g., from Bed to Room) without forcing an update to the Requested Space Category.

    The Proposed Workflow

    When a user moves a reservation between space categories, Mews should trigger a simple confirmation window.

    The original button of "update requested category" should remain as it is, in case the user prefer to updated it.

    The system should not force the Requested Category to match the new Assignment.

    The Goal

    To preserve the original booking intent. This allows hotels to accurately track upgrade impact and the delta between…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?