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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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483 results found

  1. Good afternoon team mews
    In the bill when you click on either go to preview or invoice gives us the option to create the invoice or preview the invoice from there to print it gives us 4 options of how we want to print the bill.
    Is there a way to add a new template where the consumption per cheche are the totals as something informative?

    Currently the mews invoice when creating it gives us the total of all the consumption of all checks and on many occasions the guest asks to know how much was consumed in each check…

    26 votes

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  2. Properties would love the option to either package the bill as a whole line OR to have each line packaged per daily consumption therefore offering businesses that require it an itemized bill.

    -Current setup: Bill as Package
    1/23/24 to 1/25/24 Stay info total Price of "Night+Products+VAT"

    -Suggested additional setup: itemized Bill as a Package
    1/23/24 Stay info Price of "Night+Products+VAT"
    1/24/24 Stay info Price of "Night+Products+VAT"

    42 votes

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  3. At the moment Mews only has a template when you send an invoice that thanks the guest for their stay, however the same are sent as reminder which then often get ignored by debtors.

    The option to create more standard emails, to create for example a different template for reminders of invoices would be a useful tool to improve the management from within Mews.

    50 votes

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  4. So every night I have to copy the person ID number of every reservation that is checking out that day, to close bills properly during the morning check-out time.

    My point is... Could it exist an automation that once you complete an ID / Passport number, it is copied to the TAX identifier directly?

    2 votes

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  5. Having the option to include Companions on the invoices. This is ideal for when we have multiple guests inside 1x space, and critical for Companies who require the entire guest list to be recorded on their invoices.

    6 votes

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  6. Wenn ein Geschäftsreisender seine Firmenadresse auf der Rechnung benötigt, dann muss erst die Zahlung über seine Kartei am Terminal erfolgen und dann können wir erst die Firma in der Rechnung hinterlegen. Es wäre besser, wenn auch über die Firmenkartei Zahungen über das Terminal getätigt werden könnten.

    6 votes

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  7. Possibility to enable the use of specific Counters and Fiscal Printers only for some users/roles.

    Currently, the user must manually select the counter for the bill and the fiscal printer each time a document is issued. This leads to errors and makes issuing corrections very time-consuming. By allowing the assignment of which counters and fiscal printers a user or role is authorized to use, the overall user experience would be significantly improved.

    2 votes

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  8. Bonjour, pouvez-vous SVP m'expliquer pourquoi les montants entre le rapport de réservation et le rapport des encaissements ne coïncide pas?

    2 votes

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  9. Implement an improvement so that the payment related to outstanding invoices is displayed as in the payment tab of the customer profile (showing the invoice number that generated the account receivable), and not just the reference to the bill.

    1 vote

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  10. i dont know why it is like this... That clients can’t access their invoice themselves. In fact, in Canada, it’s usually illegal not to send an invoice. Currently, account statements are not available in Mews.

    Also, in the pro forma invoice, the GST and QST numbers are missing, and taxes (including tax numbers) are extremely important in Quebec.

    In short, we need to:

    Provide access for clients to retrieve their invoices themselves.
    
    Include tax numbers everywhere and show a detailed breakdown of the taxes.
    
    Automate invoice delivery: when a client makes a reservation, they should receive either a link to
    2 votes

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  11. We are trying to set up our group accommodation billing. We would like to be able to send a proforma invoice or invoice, which shows a 25% deposit due to secure the booking.
    At the moment Mews does not offer the possibility to issue an invoice for a percentage of the amount, and i think this would be really useful to develop

    12 votes

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  12. Bonjour!
    Nous avons beaucoup de compagnies qui chargent à leur compte client et qui paient à chaque mois. Je dois leur envoyer un état de compte à chaque fin de mois, mais présentement en exportant la balance des débiteurs, le visuel n'est pas professionnel et n'est pas à l'image de notre entreprise. J'ai dû créer un template Excel afin d'y copier les données. Avec Hotello, mes états de comptes étaient clairs et je pouvais les envoyer tels quels.
    Ma suggestion serait d'ajouter l'option d'une exportation en PDF par compagnie avec le logo de notre entreprise, et d'y ajouter les dates…

    1 vote

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  13. Change the default printer from to pdf to a "real" printer to make it easier when printing a bill

    3 votes

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  14. The week snap shot is helpful. However, I would like our team to always know where occupancy is sitting for the current month. It would be great to have a coloured doughnut on MEW dashboard visible at all times.

    1 vote

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  15. Da die Rechnungen bei der Zahlungsmethode Überweisung auch auf Saldo"0" ausgestellt werden, rufen mich die Gäste an, ob die Rechnung bereits beglichen wurde. Zahlungsmethode "Überweisung" ist sehr klein geschrieben. Es wäre gut, wenn auf der Rechnung steht: Bitte überweisen Sie den Betrag bis zum..... . Das Saldo "0" kann weggelassen werden.

    3 votes

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  16. Would be great if it possible to move around the billing window to easier see the amount behind. For example when posting a no show fee etc

    1 vote

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  17. Tourist taxes are included in the turnover of the accounting report, but they are not. This should be a separate item.

    3 votes

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  18. When users add a product, they can apply service charges that are mapped to the product group's accounting category. However, it should be possible to block this option because a product group can contain products with different VAT rates, and therefore different accounting categories. As a result, it is not possible to define an accounting category for service charges as the VAT rate cannot be known.

    3 votes

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  19. It would be great to have an option to view all past billings that are at €0.00 and do not yet have an issued invoice (i.e., the payment has not been closed), as well as a report showing all past reservations that still have postings on it and have not been charged at all.

    1 vote

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  20. Since the unpaid invoices only show in the owner's dashboard or list of Bills and Invoices, it's become a lot of more clicks to set it paid.

    We have some companies and tour operators, that pay with one amount up to 40 invoices by banktransfer. When those showed in the billing, I only had to select all of the invoices, transfer them to one new bill and could close this bill with 3 clicks.

    Now I have 5 clicks for each invoice, that makes with 40 bills about 140 clicks more than before and also takes a lot more time…

    2 votes

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