495 results found
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Ability to Customize Counters at the Service Level
Clients would benefit from the ability to assign or customize counters at the service level rather than just at the property level. Today’s setup only allows counters to be selected from a property‑wide dropdown, which introduces avoidable human error and operational inefficiencies.
Problem
- Counters are defined at the property level, meaning all services pull from the same shared list.
- Staff must manually choose the correct counter from a dropdown when posting charges.
- This manual selection is error‑prone, especially for properties with many outlets, departments, or revenue streams.
- Incorrect counter selection leads to downstream reporting and accounting discrepancies that…
1 vote -
Ability to Correct Closed Items with Future Consumption Dates
Summary
Provide hotels with a controlled way to correct closed bill items that were accidentally posted with a future consumption date, even though the item was actually consumed in the past and already charged on a guest bill.
Problem
In the “Add Product [+]” workflow, users occasionally select an incorrect future consumption date by mistake. When this happens:
- The item is still closed on the bill at the correct amount and date of posting.
- However, the consumption date remains in the future.
- As a result, the item continues to appear on the Guest Ledger until that incorrect date becomes…
1 vote -
Automatically suggest also emails of associated profiles when sending bill/invoice via email
Currently, when sending an invoice/bill via email for a company owned bill only the company’s invoicing email is automatically suggested as a recipient. However, most of the time the guest (associate profile) should receive the bill as they have to file it with their travel management to get reimbursed.
Hence, the email of the guest needs to be retrieved manually each time from the guest profile and copied back into the send bill/invoice form. This delays the checkout process unnecessarily!
Suggestion: automatically suggest the associated profile’s email as a potential recipient in addition to the bill owner’s email when sending…20 votes -
Chargebacks - Arbitration Rights need to be allowed
Chargebacks need to let the merchant have the ability to have Visa/Mastercard Arbitration Rights against the issuing Bank by the Card Member. This ability can be easily rectified if STRIPE would allow it. All other credit card processing companies allow the Merchant to have arbitration in the United States.
1 vote -
billing
When I click on the Billing button, it currently opens the active bill rather than displaying all open bills. To view the remaining open bills, I then have to click on “All Guests’ Bills.”
While this is not a major issue, it does add an extra step to the checkout process. If clicking the Billing button could instead display all open bills by default, it would help streamline the workflow and make the checkout process more efficient, seamless and remove that one 'extra click'1 vote -
Deposit Ledger: Flexible Accounting Correction
Allow controlled edits/voids of incorrect posting during a reasonable period (configurable).
Prevent misuse: of course, lock items after the window or after key lifecycle events (e.g., allocation to stay charges or end-of-day posting).
Ensure reporting accuracy: automatically update tax journals, VAT reports, and revenue/prepayment ledgers when correction is made.
Reduce Manual burden: fewer compensating entries, cleaner financials between source and external systems
2 votes -
Scheduling YTD Manager's Report
The format of viewing the Manager's Report on the screen with "Year Overview" is helpful. Showing Previous Day, MTD and YTD totals. However, it does not work to schedule this report for automatic distribution. The data is not accurate.
1 vote -
Weekly Billing Automation
New timing option needed. There is continuous and monthly billing automation. I'm posting this on a behalf of a property that expressed interest in having weekly billing automation.
2 votes -
Deposit in customers bill - payment and consumption date
I would like to request a small development regarding the deposit payments in customer's bill.
Could you please add two new fields on the deposit payment rows:
- The payment date of the deposit
- The consumption date of the deposit
These additions would greatly help us in tracking the right deposit when we have done some corrections for the deposit.2 votes -
TOTAL REVENUE for ADR
I was wondering if it would be possible to add the additional Revenue and product Revenue into the ADR. At the moment it is only calculating the ADR depending on the Revenue and not Total Revenue, creating therefore discrepancies with the actual ADR.
2 votes -
Have one line item in open bill when adding multiple products from additional service to a bill
When adding multiple quantities of the same additional service product to an open bill, the display is different depending on the quantity selected when adding the product.
- When I input a quantity of 10 or less of the product, the open bill shows each individual product as an individual line on the open bill.
- When I input a quantity of more than 10 of the product, the open bill shows one line that groups all those products.
Property would like that one grouped line is displayed on the open bill regardless of the quantity, as this makes it…1 vote -
Future Arrivals with Routed Bills Report
We need the ability for the Ledger or Reservation Report to surface future arrivals that have routed billing but still carry unpaid balances. It would be more efficient to pull that data in one place.
This visibility allows hotels to proactively verify payment arrangements, prevent revenue leakage, and resolve billing issues before the guest arrives. Adding this filter or data point will reduce manual audits and improve operational readiness for front desk and accounting teams.
1 vote -
MOVE THE ACCOUNTING REPORT BACK TO THE MAIN SCREEN
You have moved the Accounting Report away from the main screen and into a sub category of Finance.
This is a terrible idea.
Please move it back.
1 vote -
Copy the number of ID to TAX identifier
So every night I have to copy the person ID number of every reservation that is checking out that day, to close bills properly during the morning check-out time.
My point is... Could it exist an automation that once you complete an ID / Passport number, it is copied to the TAX identifier directly?
9 votes -
Add and show notes on the final invoice
When adding a product to a bill, like a parking fee, it would be good to be able to add a note with the fee to the bill so that the note is also shown on the final invoice. If we for example have group/meeting reservations where everything is going on the same bill, for the customer it is occasionally important to know whose parking fees are actually on the final invoice.
9 votes -
Standard - Rechnungsname zu kryptisch
Bitte so einstellen, dass MEWS die Rechnung nicht "Meier-21-2-418E" benennt, sondern "21.02.2026 - 22.02.2026 (Martin Meier)". Das wäre weitaus verständlicher und würde uns helfen verschiedene Rechnungen besser zu überblicken.
1 vote -
Bulk delete items from a bill
instead of having to delete one item at a time it should be possible to select more and delete all.
17 votes -
Print option New Guest Ledger
It is required that the NEW Guest Ledger can be printed in order to be able to view the actual outstanding payments.
1 vote -
Option to sort (separate) bills in the 'billing' tab on date
For travel agencies and company guests with routing rules, it is very difficult to quickly identify the date of the reservation . It would be much more useful and convenient if we could have the arrival date displayed at the top of the bill. so there is no need to click on each booking to see the specific date.
14 votes -
“Reissue as open bill” should pull updated Legal Identifiers from customer profile
When using the “Reissue as open bill” function, Mews will re-issue the new invoice with the Legal Identifiers of the old bill, without checking whether any of the Legal Identifiers in the customer profile have been updated.
So if the new bill is reissued because any of the Legal Identifiers in the old one were incorrect, they will be incorrect in the new one (unless manually overridden when reissuing the bill).
But because the new invoice is issued on a new date, also Legal Ids should be the ones setup on that same new date.
6 votes
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