440 results found

1. Payments should be related to reservation number

   If a customer has 3 bookings, 100€ per booking, and makes a payment of 50€ or even 150€, there is no automatic way to link that payment to an specific reservation.

   This is specially important in, for example, enterprise customers. For example, I make 3 reservations for three employees:
   - Booking nº1 for today= 100€. Paid in advance 10% (10€)
   - Booking nº2 for next monday = 100€. Paid in advance 10% (10€)
   - Booking nº3 for next month= 100€. Paid in advance 10% (10€)

   So, payment in advanced 30€. At the check in, you may ask one employee to pay 70€ and the other 100€, when what the real payment of each should be 90€. In addition, in this case even if at the final moment the bill would be balanced, you cannot close the bill of the first reservation, as at that time the rest of the payments wouldn´t be done. You would have 1 payment for 90€, 1 payment (in advanced) of 30€ and the cost of the room, 100 €.

   If a customer has 3 bookings, 100€ per booking, and makes a payment of 50€ or even 150€, there is no automatic way to link that payment to an specific reservation.

   This is specially important in, for example, enterprise customers. For example, I make 3 reservations for three employees:
   - Booking nº1 for today= 100€. Paid in advance 10% (10€)
   - Booking nº2 for next monday = 100€. Paid in advance 10% (10€)
   - Booking nº3 for next month= 100€. Paid in advance 10% (10€)

   So, payment in advanced 30€. At the check in, you may ask one employee to… more

   9 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

2. Ability to pull revenues for products by space, and space category

   Pull revenues for products by space, and space catagories

   11 votes

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   idea to upvote  ·  Wendy Tapia responded

   Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

3. Ad a note on a credit nota

   My accounting is asking me to ad a nota on our credit nota.

   2 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

4. Mark a bill/invoice as paid e.g. via external payment after searching it with invoice number or company name

   At the moment you can also mark an open invoice as paid e.g. via external payment / wire transfer, if knowing in searching for the guest. On the bank account you see normally the invoice number and/or the company. But after searching for invoice number and/or the company you will find the bill, but cannot mark the payment. So doubled work to do :(

   12 votes

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   idea to upvote  ·  Josef Lapka responded

   Review of Mews Search starting and in exploration phase

5. Automatically move the charges to company account (paymaster)

   We need that in a reservation from an specific travel agency all its charges automatically goes to the company bill (or the paymaster of this company), so the balance in the guest account is 0. Some travel agencies charges themselves to the guest and manually we have to move the charges to the company bill or the paymaster of this company, so it does not allow to work with properties with reduced staff and automatic kiosk check-in (as the balance of the guest will not be 0, but the the guest has already payed to the travel agency)

   47 votes

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   on the roadmap  ·  Allison Chihak responded

   We’re building a feature that lets you automatically redirect products from guest bills to company bills. This will not support routing to a paymaster profile yet, but it may already help you.

6. Count in Bill as package shows the breakdown of fees

   Currently on the bill, when you bill as package the count will show "1x the total amount" of the product or service.
   This count should show breakdown of the fees and then in the total column there should be the total amount.
   ie. 1x100€ + 1x120€ + 1x100€ in the count and 320€ in the total.

   2 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

7. Pro-forma invoice is not translated

   The text (headers, column names) of the pro-forma invoice are not translated in French. The name of the VALUE columns is missing: VAT rate, amount excluding VAT, VAT, amount including VAT, etc.

   16 votes

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   idea to upvote  ·  AdminKsenia Galtsova (Admin, MEWS) responded

   Hello from the Mews product team,

   
   

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

   
   

   Kind regards,

   The Mews Team

8. changing rate

   Able to change rate in existing reservation for future dates - currently this is not possible when an invoice has been raised and you are obliged to split the reservation. for long stays this is a nightmare and distorts the arrival/departure figures plus confuses housekeeping

   9 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

9. Cancel posting without producing an invoice

   When we need to cancel an overnight stay or remove a product from the billing, we are forced to post a negative charge and close, which produces an invoice. I don't want to produce an invoice with a value of 0. I should be able to simply remove the posting in order to correct my invoice.
   Very important!!

   4 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

10. Report on 'check out with unbalanced bill'

    There is an option to 'check out with unbalanced bill' and the option to put a reason for this. It would be useful if this created a a notification or task for a manager to alert them of this.
    Also would be handy to be able to review a report with the reasons.

    4 votes

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    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

11. Credit Facilities

    Dear Mews Support,
    I would like to suggest the following set-up, as major PMS systems uses.
    This is more financial point of view within Mews system, so just to give you an idea how it should work, I can explain the following:
    Financial Process: Upon arranging contracts for travel agencies or companies we are following these steps as standard (Off line)
    1. Mutual signed contract agreement between the property and the Travel agency or company.
    2. Approve the credit application form for companies or travel agencies, and depending on the credit checks; we can grant the relevant credit to open an account with us. Example (£10K) payable within 30 days.
    3. Provide the information that the credit limit has been approved for an X amount.
    4. Then, the TA agency or Company have credit with us and payable with the agreed dates upon receiving our invoices with an account number.
    PMS system: I would need to add this information to MEWS PMs, and I would like to record this information on the travel agency or company profiles following these steps:
    1. Load the credit limit amount in the company or TA profile. I.e. £10K (Mews)
    1. Then, the team will check-out a customer bill and issue an VAT invoice to the TA or company. Example £2K (Mews)
    2. Then, the credit limit for this particular company should give me the remaining credit of £8K to be used within the future reservations. (Mews)
    3. Finally, upon making the reservation under this particular TA or company, MEWS PMS should alert the team that this particular company or TA has only £8K remaining credit limit prior confirming any booking.
    So here are the suggestions for future
    · Mews Commander need to have this set-up in Mews PMS where we can track all the TA/ Company remaining credit limits are displayed, depending on their consumption.
    · Mews PMS to alert us when the credit limit for a particular TA / Company is low.
    · Mews PMS to give us an alert if the credit limit is low upon making a reservation to avoid exceeding the company credit limit.
    I know your accounting ledger default set-up do not give us this information, perhaps there might be a process to follow the set-up what hotels needs to be more effectively, otherwise we will be running excel documents and spending long period of time looking into this daily.
    Many Thanks,

    Dear Mews Support,
    I would like to suggest the following set-up, as major PMS systems uses.
    This is more financial point of view within Mews system, so just to give you an idea how it should work, I can explain the following:
    Financial Process: Upon arranging contracts for travel agencies or companies we are following these steps as standard (Off line)
    1. Mutual signed contract agreement between the property and the Travel agency or company.
    2. Approve the credit application form for companies or travel agencies, and depending on the credit checks; we can grant the relevant credit to open… more

    3 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

12. Exclude companies in the Bills & Invoices overview

    Bills & Invoices has an option to search for company's open bills, but sometimes I wish I could exclude a company from the current list of open invoices view. For example, we know that Booking.com send us the money for the open bills, so excluding those invoices would help to have a better overview of the actual invoices.

    2 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

13. Transfer extras from one room to another

    Transfer extras, as for example lobby bar items from one room to another, should be possible to search for room numbers, instead of names / mailadresses. A transfer of items goes faster and smoother. For example are group bookings from OTAs not stated as a group in mews and cant be merged. So when group leader / guest wants to pay for all, but everyone in the grouphas posted items individually in the rooms, that is not easy.

    5 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

14. Intégration numéro de chambre

    Bonjour,

    Pouvons nous intégrer le champs numéro de chambre dans l'export de l'onglet facture?

    1 vote

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

15. Automatic Payments

    In the case where there are long term guests that wish to pay weekly. You can have a card saved in their profile and charge weekly accordingly.

    This would help alot with hostels who have staff working in the area for long periods at a time.

    7 votes

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    idea to upvote  ·  AdminKsenia Galtsova (Admin, MEWS) responded

    Hello from the Mews product team,

    
    

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    
    

    Kind regards,

    The Mews Team

16. Invoice - footer - foot page

    The legal information in footpage is print in the middle of the page for a short invoice.
    Footpage should be printed always in footer

    37 votes

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17. POSSIBILITY TO ADD INFORMATION IN THE INVOICE

    The PMS should have the option to add in the invoice more information needed by the accountancy department. We need to appear the name of the travel agency or the name of the apartment on the top right hand side of the invoice where it's shown the guest name, company, issue date, etc... but we don't have that facility.

    16 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

18. Automatic charging of first night and only products of the first night

    At the moment: it is only possible to charge 1 night for accommodation automatically. It is not possible to charge the products for just the first night only, when you have products with a reservation, it will charge all of them. So a great new feature with be to automatically charge the products of the first night instead of all the products

    22 votes

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19. closed out dates remain open for existing booking to amend to those closed dates

    I ve closed out say 1st January 2021. FO team still have amended a few existing bookings from 1st Feb to 1st January which is closed.
    Mews team said, restriction is only valid for new bookings...

    1 vote

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

20. Created vs consumed

    Would be great if there was an option to not display the created date on the invoice but the consumed date instead.

    3 votes

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    idea to upvote  ·  Wendy Tapia responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.