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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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483 results found

  1. It will be great if the search bar can provide more results, like the proforma invoices

    36 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. Have the ability to apply a discount on items that have been posted on a bill.

    11 votes

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  3. filling in of the real payment date in

    <payments>, <external payments>

    so that the Accounting ledger report fits accounting and taxation principles on behalf of an adequate open items list

    2 votes

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  4. We invoice companies and often have to add a reference or Purchase order number (PO number.) currently this is only able to do as part of a travel agency booking. which means you have to assign an agent, add your reference number, delete the agent.
    would it be possible to add a generic reference field which is always available on the reservation screen.

    9 votes

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    idea to upvote  ·  Andrew Star responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. when issuing a "rebate" the text rebate is given on each item line (should not be neccessary if the document type is "credit memo" (see a separate idea).
    When issuing a new invoice after rebate, the text rebate shows twice on each item line - that should not be neccessary.

    2 votes

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  6. If a guest stays several night we would like the PDF to include the quantity and unit price.
    The MEWS invoice only shows the total at line level, then the guest must divide the line sum by qty of night to find the rate/unit price

    3 votes

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  7. Thank you for the Swiss QR IBAN integration. We need a small change for it because some bank are refusing to accept payments as long es the address of the company is not correct.
    So we would love to get the correct company invoicing address in the QR information on the invoice and not the physical address as it is today.
    (And having an Mews intergrated accounting tool which creates the necessary QR IBAN reference codes would be even more perfect!)

    17 votes

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  8. Would be great to have a filter on the accounting ledger report where you can filter each line instead of exporting first and then have to copy past all the guest details to look up bills.

    14 votes

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    idea to upvote  ·  Andrew Star responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. We need an automatic routine (i.e. during the night) which would save PDFs of all invoices issued during that day on a local server/FTP. Aither run autmatically and saved in some preagreed location, or run manually with manually "pointing" the routine where the invoices should be saved.

    9 votes

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    idea to upvote  ·  Andrew Star responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. To add a column in multiple Reports (manly Accounting Report) with the Reservation number of the guest (Booking number). This could be used as a Primary Key to connect the different reports.

    This could help us merging reports like Accounting Report and Reservation Report that right now are used for multiple tasks and requires hours of manually work from Finance and Operations teams.

    The name of the guest can change before/after the check-in. So, name of the guest is not working good for merging reports.

    64 votes

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    Hi, we are currently working on ability to link both payments and charges (including additional products) to the reservation, and that reservation number will be populated in the Accounting report. 

  11. We noticed that the rate gets confirmed in the automatic replies to Agoda bookings. This is not correct as it is Agoda who collects payment from the guest and pays us minus commission. So it gives confidential information to the guest, which shouldn't happen.
    We haven't checked the other OTAs if it does it there as well.

    3 votes

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  12. you have recently amended the accounting configuration for the invoices so that company name and bank account, iban and bic are able to be filled in and display. however, in the UK / Channel Islands we also have a sort code which is vital information for payments made. could this please be added as otherwise this configuration is a bit pointless for us

    4 votes

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    idea to upvote  ·  Wendy Tapia responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. This will make it easier for companies with different reimbursement protocols to process bills.
    EG:
    TOTAL stay nights: - Net - Vat- Gross
    TOTAL F&B: Net-vat gross.

    1 vote

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  14. When in the billing screen of a reservation that is due out. It would be nice to have an option to Charge, Close and Check out.

    This would prevent us from having to go back into the reservation status and check out the room manually

    100 votes

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  15. Adding a file with the cashier transaction as proof of payment would be great. For example, if you need to pay a repair bill with cash

    3 votes

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  16. Being able to hide invoice counters instead of deleting them

    2 votes

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  17. For a checkout, when using a pre-authorization that was made with the EPT Terminal, the only way to notice it, is the file number attached, which can be easily missed, and should be colored in red.

    Also please display a pop-up:
    Warning: The pre-authorization you are trying to use was made with EPT Terminal. Please make sure to use the file number and debit there before confirmation.

    click "OK" or "Cancel"

    2 votes

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  18. Right now you need to check every single customer in the accounting ledger when you want to invoice a guest because you can't see immediately which guest has booked via a company and which guest is just for leisure purposes. By adding an extra column with the registrated company you can see which guests needs to be invoiced and which don't.

    9 votes

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    idea to upvote  ·  Andrew Star responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. I would like to disable the option to 'check-out with an unbalanced bill' for some users.

    7 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. The Manager Report ran by Accounting category adds up inventory from different spaces. But when we create a Stay space and a Day Use space, it multiplies our inventory, although it's linked to the same exact rooms. Therefore, occupancy is always incorrect. For example, my property has 24 rooms, but because I linked each room to both Stay and Day Use, the report states 48 rooms and occupancy is incorrect. The system should understand that because it's linked to the same rooms, it should not multiply inventory.
    Thanks!

    5 votes

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