Get updates on existing support cases via the digital assistant
It would be very useful if you could view the status of an existing support case (e.g. see if it's been looked at, actioned, etc.) via the digital assistant. Currently once a case is submitted via the digital assistant, I'm not aware of a way to contact support without creating another case via the digital assistant. If you email [email protected] the automated reply says emails cannot be responded to directly, and creates another case.
It would be much simpler if you could give your case number to the digital assistant to get a link to a summary page. Also, it would be great if you could ask the digital assistant for a summary of all your open cases and their latest updates.
Sami Al Haboubi
shared this idea
Hello from the Mews product team!
We are pleased to let you know that your feature request has been addressed through our latest release - when now you can see your cases right from Mews, and add more info directly there.
https://releases.mews.com/en/your-support-cases-now-directly-in-mews-operations
Thank you for sharing your idea and helping our continuous improvement!
Yours,
Ettore Zotarelli
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Leif Penning
commented
Hi,
as far as I know from the community-board, they are already working on a new support portal including tracking of individual support cases etc.
Maybe some Mewser can confirm this.