Skip to content
← Property Operations & PMS

What is the problem you're trying to solve?

Property Operations & PMS: Finance management

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Stop showing future stays in the balance on the check-out list

The summary of guest balance on the check-out page is pretty nice and allows us to see with a quick glance if the guest has something left to pay when leaving.
It would be much better if that summary only showed the balance for the current stay and not the future stays of the guest.
Most of our regulars have dozens of stays booked in advance and the check-out summary shows the total for all of them which is completely irrelevant during check-out.

52 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

dbrac shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
idea to upvote  ·  Adminmathias.coudert (Product Manager, Mews Systems) responded  · 

Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Orioli, Matteo commented  ·   ·  Report

    I feel that when checking out guests in mews, it can get confusing when a guest has a "future payment" leading to many awkward moments when you tell the guest that there seems to be something they need to pay, only to realise after that it's a future payment and you now took more of their time which also worries guests a bit on if they have paid or not, I think having the current check-in and future payments separated as a standard and not displayed as "Something left to pay" would be ideal, if someone wants to pay for their future visits too it wouldn't be hard to just mash them together, but ususally it's the opposite from what I've personally seen.
    Of course, just an idea though! Thanks! ^o^

  • a.behl commented  ·   ·  Report

    We are also of the opinion that stays should be listed separately by period in the statement. Mistakes happen again and again when there is a lot going on and little time.

  • [Deleted User] commented  ·   ·  Report

    Yes, this seems like one of the only glaring dysfunctions in MEWS. The balance should be for all current and PAST stays, not FUTURE stays. Moreover, the system should be more transparent about when it's aggregating bills like that, even when it is just concurrent stays in separate rooms.