Automatic check-in only for those guests who completed the online check-in
Would it be possible to make a difference between guests, who completed the online check-in and all others. At the moment you have to choose between checking in all guests automatically or none.
Would be nice to have different options for automatic check-in.
Benjamin NIEDERBERGER
shared this idea
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Alessandro Bottero
commented
Hi MEWS Team, this is a critically important feature to operate a truly autonomous guest self-check in journey. This feature already exists for online check out, it would just be a matter of replicating for online check in.
With automatic check in enabled for everyone (the only current workaround) - no show reservations are automatically checked in which prevents us from re-selling inventory that is now available. It is also very awkward for our onsite team to not know if a room is truly occupied (since everything would be auto-checked in even with no guest present).
Without this feature, it is not possible to use MEWS online check in for a truly autonomous guest journey and we are required to use 3rd party (non MEWS) online check in journeys
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Julian Poppel
commented
Please realize this feature, it would save us lots of work if we could activate automatic check in just for the guests which completed the online check in.