254 results found
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To have a “Big Warning” when the operator tries to generate a Bill with an empty NIF in Spain
We´ve found this link informing that the NIF is mandatory for bill above 400EUR in Spain, but to use this situation the Bill should have two different templates and would turn more complicated for daily operations.
https://help.mews.com/en/articles/4430685-closing-a-bill-above-400-eur-for-spanish-customersThe request is to have a “Big Warning” when the operator tries to generate a Bill with an empty NIF. So the operator can intentionally decide if it is really desired to generate a Bill without NIF and avoid human error missing the NIF, because by default the NIF is empty even when the user fields are already filled by the system.
Thanks1 voteThis is available, and an error is prompted when the NIF is missing. More information can be found here: https://help.mews.com/s/article/how-do-i-close-a-bill-above-400-eur-for-spanish-customers?language=en_US
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Origin for Walk in
Due to the actual situation we have a high interest in walk in numbers. At the moment there is possibility to get a walk in figure. It can be only assumed reservations for the same day are walk ins, but its not clear at all. Therefore we request a walk in origin code which can be much better tracked.
25 votesHello from the Mews product team. Thank you for your suggestion. You are already able to select ‘In person’ from the origin dropdown to collect this information and report on it.
Remember, keep up to date with our releases by checking out our release notes – https://www.mews.li/app/release-notes and come and visit our monthly webinars!
The next webinar is on April 1 – https://www.mews.com/en/resources/webinars/product-webinar-april-2021
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Analytics to custom set your dashboard
the analytics might be a great idea, but it would be better if you are able to custom set your dashboard.
for example, able to search by company (rather than travel agent!), able to set a specific time bracket, pick up in the last day / week, cancellations in the last day / week.
you might be able to do all those things, but i don't want to have to do the filters every time i open the analytics.
plus i don't find the filters very clear (too many that make the screen tiny). some if not a lot are…2 votesHello from the Mews product team.
We are so pleased to let you know that the option to “Set filters as default” in Mews Analytics has been released. Please check out our release notes – https://www.mews.li/app/release-notes.
Thank you again for sharing your idea!
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make product report available for all products, not only stay poducts
Hi, it would begerat if the product report showed all products, not only stay products, as we have many products and would like to find and filter them for statistics.
10 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!
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Non residential packages
Would be good to have feature where you can build a non residential package, that is not linked to accommodation. Foe example we have a spa and we do spa days. a meeting room where we have day delegate package.
You can create the package but you cant book the package as there is no "management accounts" or ability to add function space in Mews
4 votesHi, this functionality is now available in Mews through "multiple services": it is possible to create a new service and start offering non-stay packages such as office, meeting room or parking, even to guests not staying in your hotel. Follow this guide to set up a new bookable service: https://help.mews.com/s/article/create-new-bookable-services?language=en_US
Best regards,
Martin Kucera
Mews
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being able to filter the availability screen by space category
it would be great if you would be able to filter the availability report per space category - when you have several space categories, you are not able to see everything on the one screen and are not able to see the space category or date when scrolling further to the right on the time line
6 votesHello Mewsers,
Thank you for sharing your feedback with us.
We are happy to inform you that we have introduced a filter for space categories in the new availability and occupancy report.
You can learn more about this report in the guide linked below:
https://help.mews.com/s/article/Availability-Occupancy-report?language=en_US
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Marketing Data should be able to be pulled by overlapping
At the moment you can only report by reservation created date. I want to look at guests in house within a month. eg - the overlapping filter on normal reports. Because when it is created date, those guests could be any date in the future
3 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released.
Please check out our Help article about using the new StartDate and EndDate filters: https://help.mews.com/en/articles/4349532-using-mews-analytics#filter-by-time.
Thank you again for sharing your idea!
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Sort the timeline
Have a drop down that allows your to sort the timeline in different ways.
eg.
- by room category/room type (current)
**** by room number *** (MOST IDEAL UPDATE)
- by room location
- top floor/bottom floor
- interconnecting
etc.97 votesHello Mewsers,
We are very happy to announce that we have released the new filters for floors, space features and space categories on the Timeline!
Visit our release notes page to learn more:
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1 vote
Hello Miriam,
Thank you for your feedback.
We are happy to inform you that it is currently possible to group the reservation report by group.
Once the filter has been selected the report will be grouped by group name and sorted alphabetically. For more information on grouping in the reservation report, please visit this section of the Mews help guide:
https://intercom.help/mews-systems/en/articles/4245884-reservation-report
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Mews Analytics : Shortcuts on all analytic pages
If you are in Management analytics and you want to go to Pickup Analytics, you need to go via the burger menu again and select Pickup + ReEnter the Filter on all pages. It would be nice to have shortcuts on the screen to switch to all analytics keeping the'Filter on all pages'
4 votesHello from the Mews product team. We are so pleased to let you know that support for setting default filters in Mews Analytics has been released. Please check out our release notes – https://www.mews.li/app/release-notes. Thank you again for sharing your idea!
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Ageing factor in Mews Analytics
Financial analytics - open invoices. I see that you have the ageing periods in there. The only thing that is really still missing here is 1 amount: the ageing factor. Is there any chance that you would develop this. For those who are not familiar with this terminology; the ageing factor= SUM(outstanding amount*nr of days outstanding per invoice) divided by total amount outstanding.
This factor (1 number) gives an immediate glance of your accounts receivable status. Back in the days hotels were always aiming to be around the number of 34.
Hotel owners, General Managers and the accountants would use…4 votesHello from the product team! Earlier this year we released an updated version of the Aging Balance, including this feature. Thank you for your contribution!
Lucy
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Add Day of the week next to Arrival date & Departure date
Onthe Resume of the reservation, an idea would be to have the Day of the date, mentioned next to Arrival & departure
So when you check reservation, or have a guest on the phione asking you to dubbel check the res. with him, you can easear sya, tyou arrival on Wednesday 2 sep and C/O on friday 4/93 votesHi Mewsers,
Thank you for sharing your feedback with us.
We are happy to inform you that you are currently able to see the day of the ween a guest will be arriving and departing from the summary tab of the reservation module.
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Room move during the stay of our Guest
A guest stays in the hotel for a longer period of time. Now he has to move to another room. It would be nice if there is a possibility to move this room. For example with drag and drop. As an alternative, the booking should be marked with a symbol so that you can recognize the guest is staying longer in the house!
11 votesHi Emmeran,
It is currently possible to split a reservation during a guests stay.
You can perform this action by opening a reservation → selecting the “properties” tab. In the section “Split reservation”, select the date and time that the guest will begin their stay in the new room.
Once you’ve select “Ok”, you will be able to view two reservations for the guest. The current reservation will be labelled “Checked in”, and the reservation for a future date will be labelled “Future”.
From here you can move the either reservation to a desired space.
You can find more information on the steps mentioned above in the Mews guide:
https://intercom.help/mews-systems/en/articles/4245552-split-a-reservation
Should you have any questions related to splitting reservations, our customer care team will be happy to assist you.
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Notification icon for release notes only when there is an unread(!) release note
First of all: I like that there is a symbol / notification in Commander (in the top right) for new releases.
But once I have clicked on it, I would like that it disappears, also after logging out and back in.
It basically should only appear, once there is a new release note. Because like that I always know that there is something new I should read.
But if I receive a notification (--> the icon shows up in the top right), but there is no new release note, it's a bit frustrating if there is no new release note.…
4 votesHello Mewsers,
We are happy to announce that we have moved to a new structure for release notes that has resolved the issue you have outlined; the release notes icon will now appear only when there are unread release notes.
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AT A GLANCE THING
WHO NEEDS THE DATA OF THE SOCIAL ON THE RIGHT BOTTOM OF THE SCREEN NOT ALL THE FRONT DESK PEOPLE HAVE MORE CONCERN ABOUT IT MAKE IT IN A TAB AND REPLACE AND DISPLAY THE ROOM ARABILITY AND RATES DIRECTLY FROM THE SCREEN WITHOUT ANY CLICK THAT IS MORE USEFUL THAN THE SOCIAL ON DAILY BASES
2 votesWe have removed the social scores from the Dashboard. We are still looking into ways how we can further optimize the space available on the dashboard. Please keep providing suggestions for things you'd love to see on the dashboard.
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SYSTEM SETTINGS SHOULD BE BASED ON THE COUNTRY VISE
THE SYSTEM SHOULD BE BASED ACCORDING TO THE COUNTRY THE HOTEL IS IN.
WE ARE HERE IN CALIFORNIA USA AND WE HAVE MONTH DATE AND YEAR BUT THE SYSTEM IS UK BASED SO THEY HAVE IT IN THE OTHER WAY!!
IT MAKES CONFUSING FOR THE GUEST.
1 voteHi Mewsers,
Thank you very much for sharing your feedback with us.
We are happy to inform you that it is now possible to update your date format to fit your country/ region.
You can learn more about it in the guide linked below:
https://help.mews.com/s/article/how-do-i-set-up-registration-cards?language=en_US
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Create a report that helps to find profile by internals classification
It would be very useful to have a report that helps us find guest profile by their classification (VIP, previous complaint, etc.).
That permits to have an over view of all the guests who have a classification and put some special offer on for them1 voteHi there Mewsers!
Thank you for the feedback.
You are able to view all profiles that are registered in Mews and have classifications attached from the reservations report. The filter in the report that will help you view this is called “Customer classification”, it sits under the “Group by” section, of the reservations report.
Should you have any questions regarding this functionality, please contact our customer care team.
Kind regards,
Aldair -
3 votes
Hello from the Mews product team.
We are so pleased to let you know that the option to “Set filters as default” in Mews Analytics has been released. That way you can configure the default space type filter for your Analytics.
Please check out our release notes – https://www.mews.li/app/release-notes and related Help article https://help.mews.com/en/articles/5075522-set-filters-as-default-in-mews-analytics.
Thank you again for sharing your idea!
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Send invoice directly to company profile
Our invoices need to be emailed directly to companies (i.e. Travel Agents or Businesses) directly. Currently you can only email to Customer Profiles, yet all the contact information for companies are stored in the Company profile. We move chargeback items to a Company Bill, so it seems illogical to then not be able to email the invoice directly to that company?
We waste so much valuable time saving the PDF down and manually sending the invoice through Gmail. There is a lot of room for human error here, where invoices don't ever get sent out.
394 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - Thank you again for sharing your idea!
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Reservation overview
Es wäre sehr hilfreich wenn im Reservierungsüberblick das Abreisedatum sichtbar wäre.
Translation
It would be very helpful if the departure date were visible in the reservation overview.2 votesHello Mewsers,
As it is currently possible to view the departure date of a reservation by selecting the “Details” button for each reservation from the reservation overview, we have marked this request as released.
Should you have more information, or further feedback on the request, please lets us know in the comments section below.
Kind regards,
Aldair
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