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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2132 results found

  1. 23 votes

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  2. Providing a great experience often comes down to the very last detail, which is why little things, such as turndown service, can make a big difference in a guest's stay. As an additional space status, including turndown as part of your operations, could help add that special touch to guests' rooms during their stay.

    24 votes

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  3. 16 votes

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  4. 12 votes

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  5. 18 votes

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    idea to upvote  ·  5 comments  ·  Other  ·  Admin →
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  6. 5 votes

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    0 comments  ·  Other  ·  Admin →
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  7. Replace the 'Charge and close' button in the billing screen with 'close and check out'

    18 votes

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  8. 5 votes

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  9. 5 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  10. 5 votes

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  11. 5 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  12. 5 votes

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    0 comments  ·  Other  ·  Admin →
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  13. 22 votes

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  14. 11 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  15. As housekeeping complete their daily cleaning schedule, they are often responsible for restocking minibar products or other room amenities. Therefore, adding stay product details within the Commander application could provide stocking information and reporting capabilities so that each room is prepared exactly right for the next arriving guest.

    21 votes

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  16. Reports contain a lot of information, which can sometimes be difficult to read through. In order to simplify and improve your report viewing experience, we could enable an excel-like sorting feature so that you can use headers on each column to organize the report data in ascending or descending orders.

    20 votes

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  17. 21 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  18. "Some employees may be a part of multiple departments and participate in multiple aspects of your operations. Currently in the system, however, it is not possible to add employees to multiple departments, which restricts their ability to be directly involved in some assignments or orders. With the option to add employees to multiple departments, this could eliminate some of this separation and allow your property to involve all the right people in all the right processes."

    21 votes

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  19. 21 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  20. 15 votes

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    1 comment  ·  Other  ·  Admin →
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