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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

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173 results found

  1. When filtering for "group by group" in the reservation report, it gives the total rate, revenue and comission. A total of the people would be great to have a quicker overview of all the reservations with more than one room/bed.

    18 votes

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  2. When filter for Cancelled reservations in the reservation report, the status cancelled should be ticked when looking for cancelled reservations.

    17 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  3. 17 votes

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  4. We would like to add an export button under the tab Reports, product checklist. We need these lists for our daily operation to be printed.

    16 votes

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  5. Currently, the Mews Manager Report provides day by day revenue and basic statistics. Group by Accounting Category perfect. However, it would be great to add another filter to be able to see a complete breakdown of Occupancy %, Room Revenue by Market Segment including Rooms Occupied, ADR, Room Revenue, Number of Guests all in one report.

    This filter currently exists in the Reservations Report. This is extremely helpful to see this complete detail on one report rather than have to go to another report to find the detail. As it exists now, Room Statistics and Revenue are Totals only. Save…

    16 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Currently the Reservations Report Arrival screen can be viewed. Many properties print this report to view any actionable items or notes. Currently, Mew has an export but the data has all the reservation information including address, credit card details, etc... that is not needed. Just need the ability to view/print on PDF basic guest arrival information especially notes that fit on a page.

    These reports are not just backup reports, but used every day by the front desk team and are printed/viewed upon demand.

    16 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. It would be very convenient to see in the report information about in what currency and how guests paid for certain products. Let's take breakfast for example:

    • How many breakfasts did the guests pay in cash in euros?
    • How many breakfasts did the guests pay in cash in CZK?
    • How many breakfasts did the guests pay with a credit card in euros?
    • How many breakfasts did the guests pay with a credit card in CZK?

    This will be useful for hotels in countries where multiple currencies are used.

    It seems to me that we can add a certain filter to…

    15 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  8. Allowing to select multiple filters in the reservations report under each category. E.g. in the rate plans I would like to be able to 'tick box' multiple rates as opposed to having to see the report just on one.

    15 votes

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  9. Currently you are only able to select one export target for schedules. This means that for each configuration of people you need a new target. It would be useful to have targets setup for each individual person, then when creating a schedule you select multiple targets (people). This would make it easier to change who an export schedule gets sent to as well as making it easier to create schedules.

    15 votes

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  10. To be able to click on each columns of the reservation report and to have the possibility to filter all the info by ascending order for example. If they are trying to find which customer paid his reservation the most expensive they would like to click on rate and to filter it.

    15 votes

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  11. 15 votes

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  12. 14 votes

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  13. We have a mandatory field for canelationreason when we cancel a product, but there is no report for checking this proccesses.
    We need a report sorted by products with reason, guest name, booking date and cancellation date etc.
    As it is now, checking is extremely time-consuming because you have to search for everything individually.

    13 votes

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  14. A bunch of our repeat guests either have no email address or make the reservations in person and want a physical copy of the confirmation letter. Kind of odd that this simple feature doesn't exist.

    13 votes

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  15. Add Room nights booked to individual reservation reports and include room nights booked to totals, so this information can be summarised easily and does not have to be extracted from the arrival and departure dates.

    13 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Reservation Report- add possibility of choosing which products should be included into this report. Some of products are not included into reservation revenue, especially for channels, for ex. breakfast can be included product and at the same time accommodation tax is an additional product not included into the price of reservation. The result- we are not able to see the actual revenue of all reservation received from channel and there is no other report where we can find revenue by channel/TA in MEWS.

    12 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  17. 12 votes

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  18. The Mews Manager report is a great overview including data and figures about your daily operations. An expansion of this report could include even more valuable details, such as additional budget summaries, date-to-date comparisons, and the next month forecast to help plan your upcoming rate management.

    12 votes

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  19. Can you guys separate the room number from the Booking number on the Departure screen, please. This will also help to support all those requests for HSK where I can see people have requested to show room numbers. As the departure list can be printed directly on a PDF. Thanks.

    11 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  20. To be able to analyse historic and forecast with a net of commissions ADR, a filter that includes or excludes the commission in the Manager Report.

    11 votes

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