Mews Operations (PMS)

Mews Operations (PMS)

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  1. It would be great that we could set a ring/bell signal for some urgent tasks, like for: Late check out, wake-up call, any other urgent task. So you hear that something urgent needs to be done, also when you do not look at the desktop screen.

    11 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  2. I'd prefer to work with a template. It woud be amazing to change the color of Mews :) :) :)

    19 votes

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    4 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. To prevent messages from being sent with a typing error, it would be useful to click 'enter' twice before sending a message in Mews.

    17 votes

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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. The way we upload photos today in space categories is... archaic. One photo at a time, no tags, no way to describe the photo. The way you move photos order is also not efficient.

    For a company like ours who has sometimes 50 photos per chalet, it's a nightmare :)

    Please build a real "media section", where you can upload as many photos / videos as you want in one time. You could add tags and description for each photo / video.

    3 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Pierre,

    Thank you for your comments, it’s feedback like yours that helps us grow and improve our product.

    Whilst we take your feedback into consideration, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Now, the automatic reminder and cancellation e-mails are send to the guest and not the booker. Even if the guest has no e-mail, the booker (or anybody else) does not receive an automatic reminder and cancellation. As we have a agreement with the booker and not with the guest, it should be the booker who must receive the automatic reminder and cancellations. Now, bookings are being canceled automatically (when not reconfirmed before the deadline), without notifying the booker, who did originally receive the confirmation. This is a major flaw of MEWS. The booker should receive automatic reminders and cancellations!

    15 votes

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team! Thank you for your feedback.

    We’ve updated the status of your suggestion as one to be upvoted. Remember, you can share a link for your suggestions to your colleagues and fellow hoteliers so that they too can upvote your suggestion.

  6. We want to close an internal chat, since it is causing a lot of confusion. There should be an option to close or delete chats

    11 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. Configuration setting which allows us to Swop number of adults in reservation screen van low to high.
    By default its set to highest number of users, while our business services predominantly 1 persons in dorm types.
    We notice many wrong bookings are made, since its set by default on 1.

    Could we please get a choice on whether we display 1 adult before 2 adults.

    2 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  8. Create a report per month of house use

    11 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  9. Set up a single use or gift voucher code that can only be used once to incentivize the guest to book direct for their next stay.

    29 votes

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    idea to upvote  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  10. Would be great if we can lock certain company profiles.
    So we can ensure its not overridden. Some integrating parties use these, and when deleted integrations may break. Also in certain countries specific fields are required. Would be great if we could also lock these for modification such as VAT fields/ Code fisc. etc.

    2 votes

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    idea to upvote  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  11. When you go to edit the dates you selected in the date selector of the new reservation screen it loads up the next 3 months first, even if the dates you'd previously selected were months in the future.

    It would be useful if the date picker jumps to the area of the dates you had already selected as it's likely the new dates are going to be around those dates.

    10 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  12. Would be nice if the occupance and availability report could als be with option to include products in rates.

    13 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. For properties that do not have 24/7 coverage it would be nice to activate an automatic reply for the messages to mention e.g. that the property will reply within 12hrs or the next day.

    19 votes

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. 18 votes

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    idea to upvote  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  15. Is more important to know how many ROOMS and not GUESTS are arriving/departing day by day in the Dashboard overview.

    10 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  16. There is already an option in the "properties" tab to split a reservation over time after check in. Can we add the similar option for big rooms? So we have a 10 person room. When this is overbooked, I want to split it into a 4 and a 6 person room, with a simple "split room"option. Than we fill out the rates per room, or there is an option to take the old total costs and aply them to the new "split up" version according to number of guests. Meaning that 40% of the original costs go to the 4…

    7 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  17. The notifications window and the information "order created"is a bit pointless since it doesn't show any more information. In order to find out what order was created you have to click on order created and you will be send to the reservation. It would make more sense to at least show a booking umber or name in the notifications window next to order created.

    11 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  18. I love the new feature that the guest can contact us via chat. However, it's not very easy that the guestchat and the intern chat is on the same page. also it is not possible to delete a person in the group (for example when they left, or acidentaly add the wrong person) also a delete button for a chat would be great (intern). does the guest chat also be saved in their

    37 votes

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    5 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Mewsers,

    Thank you for your feedback and votes. We have completed splitting the messaging threads function, you will now be able to view internal external threads separately. We will be continuously to adding improvements to messaging as per your suggestions.

    Please keep voting and providing us with your feedback.

  19. It would be nice to be able to email/share a thread with a guest when finished so that a guest e.g. has a proof of the conversation with an agent/property.

    14 votes

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. We notice that, if we receive a booking by the Distributor, in wich the payer/booker is different from the guest, there is no credit card icon shown in the main screen (and also not on the reservation report). In this case, I think it would be more clear, if the credit card icon shows in the main reservation screen, next to the booker or next to the payment card line.

    21 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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