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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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233 results found

  1. The customer would like to have the option to import the details of the stay via an ICS file in their calendar App - received by an email.

    1 vote

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  2. It would be nice to have the option to add the space number into booker confirmation. We drive revenue by allowing customers to pay extra to select their exact space number, and having the ability to show them this on their confirmation and not just pre-arrival would be helpful.

    3 votes

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  3. When sending Support Cases, we can not see what was already sent, even when receiving a reply we can not see our originally asked question.
    It would be good to have an overview of all Support Cases in the company in one place. This makes communication easier and we can always refresh our knowledge by going through tickets instead of asking again and to have One raised case as a one thread.

    22 votes

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    8 comments  ·  Other  ·  Admin →
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  4. When you book online, you see the rooms that are available at the top of the page and don't see unavailable rooms until you scroll down the page. But when we book over the phone, the room categories stay in their default order and just show that the room cannot be booked. It would make things a lot easier if the categories were sorted by availability first and then by their default sort.

    1 vote

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  5. Can it be possible to set release time for an optional reservation after default check in time?

    1 vote

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    1 comment  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. De reserveringsbevestigingen voor groepen, meer dan 5 kamers, zijn er onoverzichtelijk. Hiervoor wordt een PDF-bestand toegevoegd, maar dat is nog ingewikkelder voor de gasten om te lezen en begrijpen. Kunnen hier aanpassingen in gedaan worden?

    1 vote

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  7. The chatbot bubble is static at the bottom left corner of the screen. It blocks access to anything that I have to click on that very same spot! Please make an option to move this bubble.

    1 vote

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  8. 4 votes

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  9. 1 vote

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  10. We desperately need a better overview of how many rooms are in use in each category.

    Almost like the timeline but adjusted. Preferably something along the lines of: the hotel has 20 standard rooms, 12 are being used today.

    1 vote

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  11. It would be nice to have an option that comments from rate codes, profiles or even blocks are inherited to the reservations.

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  12. Would save us a lot of time if we could use Esc to close windows in Mews instead of clicking the X.

    40 votes

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  13. So, we make a daily export of the remaining guest arrivals as a back-up or for other departments. As of now, it's only possible to create an export of the entire day's arrivals. It would be great to have a function that allows you to create an export of the guests yet to arrive, i.e. from now til end of day.

    1 vote

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  14. Would it be possible to Also consider creating a capability within the existing Import File to identify "companions" within a reservation and upload such data into Mews? (Besides the Rooming List template).

    3 votes

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  15. 1 vote

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  16. Differentiate between group bookings (several rooms) and individual customers.

    Easier planning management

    15 votes

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  17. IDeas Integration on group blocks - Mews currently doesn't connect to Ideas to share group block updates to adjust revenue strategies

    2 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. 1 vote

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  19. Melzer Kassen integration missing

    2 votes

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  20. It would be very desirable if the restrictions could allow a rate or rategroup to be opened or closed in combination with a company or travel agency.

    5 votes

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    1 comment  ·  Other  ·  Admin →
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