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Mews Operations (PMS)

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  1. Once you have uploaded a photo by a product is it not possible to delete the photo. Please make this possible.

    1 vote

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Is it possible to make the task field in MEWS bigger again so that you can drag the field to write info in it?

    Before the update, you could drag the "Description" window larger using the arrows at the bottom right.
    It would be great if that were possible again. Thank you in advance. Tina

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Hello Tina,

    We are happy to inform you that we have added the ability to expand the task field back to Mews Operations.

    Thank you very much for sharing your feedback with us. Please do continue sharing your feedback and requests so that we can continue to improve Mews.

  3. The new layout with boxes and not lines to write on is very disturbing for the eye. Mostly when checking the customer profile, but in general too. Please bring back the simple line. More elegant AND non the less way more eye-friendly!

    1 vote

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  4. I would like cancelled product orders to completely dissapear from product orders when cancelled.

    6 votes

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    unlikely  ·  1 comment  ·  Other  ·  Admin →
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  5. Les propositions que nous envoyons à nos clients pour les demandes de groupes manquent cruellement de clairté et de précisions.
    Il faudrait travailler sur le sujet.
    Que le client ait un récapitulatif par exemple :
    Par date de séjour du nombre de logements proposé, à quel prix par nuit x le nb de nuits le total TTC et HT
    idem pour les produits annexes.
    date d'option, montant de l'acompte demandé, ou détail des conditions de réservation.

    Je vous remercie bien.

    1 vote

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    unlikely  ·  0 comments  ·  Other  ·  Admin →
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  6. Wij hebben een "receptierekening" aangemaakt waarop wij lopende dingen boeken zoals fietsverhuur, cadeaubonnen verkoop, receptie shop artikelen. Er staan inmiddels heel veel regels op deze rekening. Wij scrollen ons rot. :-) Is het mogelijk om er een kalender aan te hangen. De lopende dingen van die dag zie je in beeld en mocht je iets van een andere dag willen zien dan klik je op het kalendertje om die dag in te kunnen zien.
    Ik hoop dat dit duidelijk genoeg is. Ik heb met Stepan gesproken, hij weet volgens mij wat ik bedoel.

    Succes met deze "opdracht" :-)

    Met vriendelijke…

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  7. Add Expedia to the social widget so we can see the ranking immediately after opening Mews.

    5 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Would it be possible to add certain forms to Mews (like a laundry list) which we are then able to email to the guest through the system.

    3 votes

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  9. Possibility to export or backup Mews configurations.
    We need a way to get mews configurations saved externally, so we can have a way to verify what was the config in case a user change something and we need to revert (or know how it was before). Thanks

    1 vote

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    unlikely  ·  Anonymous responded

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  10. As most European Drivers Licencies are valid Identify documents, it would be helpful to first of all be able to scan them directly to MEWS and secondly that they count similarly to the Customer Profile statistics as a passport.

    Second, the scanner does not recognise an expiry date in 2030 (and later) for Swiss ID cards, but always saves 1930 as expiry date.

    Third, how come the passport scanner does not save the issue date?

    5 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. All the Main Menu sections, all links within MEWS - please make them openable with the middle mouse click (new tab in the browser) - it's tedious to have to manually open a new instance of MEWS in another tab to be able to quickly view two sections side-by-side. Why are not all links and sections like this?

    1 vote

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  12. I would like to set a "Minimum advance reservation" restriction 4 hours before midnight (8 pm). Then customers cannot reserve online after 8 pm for reservations on that day of arrival. Our reception closes at 9 pm. This way our reception has at least 1 hour to help guests with information (digital keys, night safe) for a late arrival.

    6 votes

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    Hello from the Mews product team,


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.


    Kind regards,

    The Mews Team

  13. I would love to see a standalone version of mews that doesn't run on a browser.

    This would have two key benefits:

    • much faster loading times. We suffer from incredibly slow operating speeds all through mews, every time we press a button it has to spend time loading, which in cue means customers have to wait longer. creating terrible customer experience.

    • ability to have an offline mode. We also suffer not only from occasional mews outages, due to slow/unresponsive actions - but also bad internet where we are, which can often be very temperamental and drop out often during adverse…

    4 votes

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    Hello from the Mews product team,


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.


    Kind regards,

    The Mews Team

  14. Currently the favicons in the browser tabs look the same for these two sites, which makes navigating between multiple tabs longer than it should (say you have 2 help pages open and 2 MEWS tabs - jumping between them can be tedious since the tab (fav)icons are the same.

    3 votes

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  15. Configuration setting which allows us to Swop number of adults in reservation screen van low to high.
    By default its set to highest number of users, while our business services predominantly 1 persons in dorm types.
    We notice many wrong bookings are made, since its set by default on 1.

    Could we please get a choice on whether we display 1 adult before 2 adults.

    2 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  16. We use the Mews messages for some internal announcements.

    It would be great it there is an option to delete (internal) messages threads and to remove members from the thread.

    6 votes

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    unlikely  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. [reason] Thank you for sharing your suggestions.

  17. First of all: I like that there is a symbol / notification in Commander (in the top right) for new releases.

    But once I have clicked on it, I would like that it disappears, also after logging out and back in.

    It basically should only appear, once there is a new release note. Because like that I always know that there is something new I should read.
    But if I receive a notification (--> the icon shows up in the top right), but there is no new release note, it's a bit frustrating if there is no new release note.

    4 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello Mewsers,


    We are happy to announce that we have moved to a new structure for release notes that has resolved the issue you have outlined; the release notes icon will now appear only when there are unread release notes. 

  18. Message visibility

    Customer Messages should be attached directly to the customer profile, so that all hotel staff can easily access/read/react to the conversation.

    In that way, only unread messages would appear in the general customer message board and that would clear the clutter.
    There could even be a message icon on every reservation badge, so that the staff can access customer-hotel conversations directly.

    19 votes

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    Hello from the Mews product team,


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.


    Kind regards,

    The Mews Team

  19. Create a dark mode for Mews Commander.

    25 votes

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  20. why we can not make the guest to see last four digit of their card so that they sign for the same card payments

    13 votes

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    Hello from the Mews product team,


    We are so pleased to let you know that your feature request is already available. Thank you again for sharing your idea!


    Kind regards,

    The Mews Team

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