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    Adminmathias.coudert (Product Manager, Mews Systems) commented  · 

    **business problem**
    Classification in internals is not made for hotel operation. Most of the options are not used, redundant, not clear or just missing. It is difficult to have a clear picture of what the guest really like or want.
    The unique long alphabetic ordered list make it difficult to navigate through it. If options would be added to complete the list, it will be even more difficult to go through.

    **expected outcomes**
    help hotels better categorise their guest preferences to improve communication with the guest, and marketing efforts.