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  1. Improvement flow request:

    Current payment automation is still being triggered at the customer profile and does not make any distinction if there is a routing rule in place or if the bill will be owned by a different customer or company.

    This can cause the wrong profile to be charged or the wrong amount due to be displayed (kiosk) because payment will sit in the Unpaid Items/Deposits section first.

    15 votes

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  2. I suggest that it be visually indicated on the payment tab of a profile, if the pre-authorization or payment by card has been accepted by 3d secure.

    For avoid to ask each customer who has prepaid for their credit card to check if they are entitled to use this card and avoid fraud.

    9 votes

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  3. Once a guest has checked out of your hotel could we have an automated email sent to the guest with an invoice? Could the invoice be sent in PDF or at least have the option of the sending format? We currently have so many calls from guests requesting Invoices.

    8 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. The ability to setup and charge via Direct Debit

    40 votes

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  5. 2 votes

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  6. Property requires the ability to take tips on the card terminal (similar to a restaurant operation) without setting up a product in the PMS. Ideal scenario: Be presented with amount to be charged on the terminal - then enter the "total amount" to be charged, incl tips, to finalise the payment

    4 votes

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  7. It would be useful to be able to create custom scheduled payments within the payments section, since sometimes the automated payment fails and disappears (it would be useful to create it again) and sometimes it is necessary to modify it (for example if the originating OTA activates the virtual card only in the check-in date).

    1 vote

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  8. We accept Visa and MasterCard but not Amex cards. However, if customers use their Amex card via App pay, Mews payment initially accepts and checks this and only later rejects it. In the meantime, the amount appears to have been debited from the guest, which regularly leads to difficulties

    1 vote

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  9. To avoid or at least limit the number of chargebacks, since at the moment the system is not checking the validity of the card used for the reservation, it would be convenient to have the possibility to automate the Payment Request and to be able to configure its sending according to the type of rate (for example, for the NR, sending as soon as we receive the reservation). It would be a more secure method for the payment of the reservation than the automatic payment through Mews, since the client himself carries out the transaction.
    Or, on another hand, please…

    6 votes

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  10. It would be helpful to have the reservation linked to the task that is created after a Payment request is fulfilled.

    4 votes

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  11. Swish is the leading payment method in Sweden used by 80% of the addressable population in both peer-peer payments but also widely used offline in B2C and as digital payment method (offered through partners such as Klarna or Adyen). Swedish hotels that have a large local customer base or for example sell a lot of gift cards would assume Swish is enabled also for Mews Payments.

    1 vote

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  12. Mews Payments is available in Japan however terminals are not yet.

    1 vote

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    0 comments  ·  Mews Terminals  ·  Admin →
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  13. Billing in Mews only enables properties to split items between multiple guests but it doesn't allow properties to split 1 item beteen multiple guests.

    If 2 guests want to split the cost of e.g. 1 night, Mews doesn't support issuing 2 invoices to both guests for this night.

    Improve splitting items so that each guest can receive a an invoice if they want to split e.g. 1 night between multiple guests.

    16 votes

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  14. Union Pay is a large Payment Provider in China: https://m.unionpayintl.com/en/

    1 vote

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  15. AirBnB is a growing platform for hotels. They work with bank transfers, in order to balance the bill, we have to post a manual 'reseller payment' at the moment. This is not very logical for most receptionists. It would be better to have a payment option called 'AirBnB payment'.

    5 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Very happy to see the option to reinstate cancelled bookings.
    However, Options should still be reinstated as Options, not FUTURE BOOKINGS please.

    Thank you!

    J

    2 votes

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  17. the scheduled payment overview on the payment tab is great, but it would be fantastic if we could amend the timing of those scheduled payments.
    for example when you know that hotelbeds pays 30 days after departure, you can amend the payment scheduled for the day of arrival.

    2 votes

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  18. BankAxept is the Norwegian local card payment scheme and is the most widely accepted card for point of sale payments.

    The majority of BankAxept cards are co-branded. From these co-branded cards, almost all cards are co-branded with Visa and some with Mastercard.

    3 votes

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  19. Payment requests can be used for custom booking engine to integrate Mews Payments and offer on session payments. The payment request can be created through the API, the ID returned can then be used to embed the webpage into the custom booking engine. It's not great for the guest journey that when the payment request is created, an email is send to the customer as the payment request webpage is also offered on session. An optional parameter for the email send would be solve this problem.

    1 vote

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  20. Would it be possible when previewing/sending Bills (Folios) or Invoices that we can also be availed with the option to automatically embed a Mews Payment request link so our guests can securely pay their bills off?

    At the moment properties need to send a copy of the bill first via Mews Operations and then head back to the payment tab to send the payment request link. In addition to that, the Payment Request email isn't as customizable as they desire.

    16 votes

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