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Housekeeping assignment - Unassign an employee
Dear colleagues,
At this moment we can assign employees to the room but we can not cancel, it is only possible to override.
It generous few problems:
- in the next day room is still assigned to the same employee, a filter of the unassigned room is useless
- everyday assignments must be made very carefully, checking when the room has been assigned, yesterday or today
- it is not possible to make a report of an assigned room from the past, the system shows the only current assignedPlease take into consideration the following changes:
- cancel assignment -…11 votesHello from the Mews product team,
Thank you for your suggestion, we have updated the title to reflect your request. This request has been updated and set as one to be upvoted by the Mews Community.
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linen change
Add an automatic linnen change in the HK reports
18 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Update notes in the Mews housekeeping app without changing the status of a room
Possibility to add notes without changing the room status is missing and necessary.
P.a. if DND (do not disturb) or white card (when guest changes cleaning against free drink at bar) housekeeping needs to add the note to the status "dirty".
At the moment you can only add notes when the status is changed.
8 votesHello Mariusz,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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task
It would be very nice to see the room number of the guest in the tasks list in the Mews Commander and the mews commander app.
If the housekeeping is using only the app, they can't see the reservation and therefore the room number.50 votesHello from the Mews product team,
Thank you for the feedback, we have updated your idea as one to be upvoted by the Mews community.
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We look forward to your continued feedback and suggestions.
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Legionella prevention function in Mews does not work well
Mews has a legionella prevention function. It automatically puts vacant rooms into dirty status after 7 days of being vacant. However, our Housekeeping and Maintenance system have a likewise function, which is way more operatable. Because I can adjust settings: I can choose the amount of days, type of notifications and to whom, etc. And, it belongs to those departments that do the legionella prevention. Mews just puts the rooms on dirty status and I have to go all the way into the history log of each individual dirty room to find out why it was put dirty; there's no…
54 votesHello from the Mews product team,
Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.
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Mews Commander : produits visibles sur le GSM
Il est pour nous très important que les produits soient visibles sur le GSM du personnel Housekeeping via l’application Mews Commander.
Cela leur permet de voir où ajouter un lit bb, des lits séparés ou des goodies...6 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Tasks in Commander Housekeeping app ( Mobile )
Tasks in the Commander Housekeeping app do not show which room or reservation number they relate to. Display room or reservation number to tasks in the Mobile version of the Commander Housekeeping app
4 votesHi Angelo,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Housekeeping requests
Hi I believe a report that shows all traces by room number would be very helpful for our daily operations. We have plenty of HSKneeds for individual rooms and we need a report that has all the information by room number. E.g. room 205 is allergic to feather, room 206 wants romantic turndown service and room 320 wants service everyday at noon.
A report that contains guests name, arrival/departure dates and all necessary information described above would help a lot. It would nice to be able to print it for a range of rooms too so that you can give…
12 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Ping housekeepers phones when a guest checks out
It would be great if our housekeepers received a notification or ping to their app when a guest checks out or requests a service.
13 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Automatic booking reallocation when setting room Out of Order
At the moment in order to put a room out of order, you need first to reallocate all the reservations assigned to that particular space. It can take a lot of time, specially if it is a long period.
It would be nice if Mews could automatically reassign those reservations to another space.7 votes -
Do not disturb
The housekeeping should be able to also mark a room as do not disturb. In stead of only: clean, inspected etc.
This way the reception can clearly see if there are any rooms with only new towls. etc.
58 votesHello from the Mews product team,
Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.
Remember you can share a link to this request so that your colleagues can also update the link.
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Quarantine
To keep track of quarantine rooms at our property, we would like to see the Mews Commander showing this rooms with a small sign. The same sign / feature as the extra bed would fit perfect. Just a Letter Q or simmilar. We now have to enter each of the reservation cards to read if rooms are in quarantine or are free to enter.
2 votes -
Make customer Icon visible on Commander APP
This way houskeeper can see if its VIP or problematic guest or Birthday
18 votesHello Mewsers!
Thank you for the suggestion. We have updated the status of your request to an idea to be upvoted by the Mews Community.
If you have more information about this request, please feel free to share it in the comments below.
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Notify Housekeeping department of space status changes
When the reception checks-out a reservation it would be nice to notify the housekeeping department so they can inform their teams.
3 votes -
icon baby cot
At this moment we can not check how many baby beds + extra single beds are already booked and we would love to see this in the time line view so we can see this quickly.
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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To put a whole floor out of order and not room by room!!
It takes a alot of time to put each single room out of order for any reason. There should be the posibility to put some whole floor of out order!
69 votesHi Mewsers!
Thank you for the feedback we’ve opened up your idea to be voted on by the Mews community.
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Housekeeping - assigning multiple employees (ie. 2) to the same space
Housekeeping - assigning multiple employees (ie. 2) to the same space.
Housekeeping would like to assign two housekeeping employees to the same room i.e. one for the bathroom and one for the remaining of the room.
6 votesHi Emma,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Additional filters in reservation overview report
Filter by Segment for Reservations Overview Report:
This will allow us to easily exclude "long stays" from arrivals, departures, stayovers...
It will make housekeeping job easier, and will help to get a more accurate weekly forecast
28 votes -
late check out
Hello. When we have a late check out booking could the color of the reservation change? so whoever is using the system can see that there are people checing out later.
it would helps out organizing the housekeeping and front desk tasks.54 votes -
Housekeeping Privileges
Currently, anyone with Housekeeping privileges can update the room status from Dirty to Clean to Inspected.
Hotels, however, want only managers to really do the inspection. It would make a lot of sense to restrict the inspected status change to housekeepers only.
4 votes
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