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billing
The billing has changed and a lot of colleagues get confused using this new billing method. It is harder to see the companions on the same room when 2 guest are travelling together in one room. Sometimes the charges from F&B are booked on 2 different names in the same reservation. This can be easily forgotten on check out when very busy.
The room number is also not visible in the billing. It would be nice to see a name and roomnumber. (sometimes there are 2 bookings under the same name)We would love to change back to the old…
36 votesHello,
Thank you for your comments and feedback regarding the billing screen.
We have released an update resolving issues where the room names and room numbers were missing from the billing screen.
The new billing screen has 2 main views, group billing and individual billing.
From the group billing screen, you will be able to view a list of all bill items for reservation owners and companions. The group billing screen can be accessed from the billing tab on the top right hand side of the reservations screen.
The group billing screen shows all bill items for a group for the current stay period. Whereas as the individual billing screen (which can be accessed by selecting the billing icon next to a guests name), will show you all bill items from current, previous and future reservations.
To learn more about the new group billing screen, please click on the link…
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Meals for children
When we charge the breakfast, the price is the same for the adults of for the children we can't make a difference. It'd b great if we can fix this: the products are adjusted with the number of adults/children in the room
15 votesHello Mewsers,
We are very happy to inform you that you can now modify the number of products added to a reservation, which will allow you to price products differently for children upon reservation creation.
For more information on this, please visit our release notes page:
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check/select box to select only reservations on selected date range
It would be useful if a check / select box can be added next to an individual date range in a reservation rather than selecting/deselecting the whole reservation block with all the dates booked.
If one of the dates ranges room type need to changed for example I do not have to select it all one by one, time consuming if it is a group booking of 40 rooms per day19 votesYou’ve asked, and now it’s here!
Save time and clicks by selecting reservations from the correct stay period or state in just one click!
Find out more on our release notes page:
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Print registration cards for date at once
It would be such a timesaver to be able to print all the registration cards for one day (/today) with one click!
11 votesHello Mewsers,
We have reviewed the request to print multiple registration cards in one go for the day, this is currently possible from reservation overview report.
You can perform this action by selecting a date you would like to print the registration cards for (it can be the current date or a date in the future), click the button “Registration cards” on the top right. This will open a new tab with all of the registration cards for the date you have selected, from here you will be able to print out the registration cards.
Should you have any more questions regarding this, please contact our customer care team for further assistance or let us know in the comments below.
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Move a reservation group to a different space category in bulk
In case of group bookings, would it be possible to select several rooms which have the space category to move them to another space category instead of doing one by one?
2 votesHello Mewsers,
Thank you for your updates.
Did you know you can move multiple reservations in a group to a different space category from the properties tab?
You can learn more about how the action is performed in the guide linked below:
https://intercom.help/mews-systems/en/articles/4339329-how-to-upgrade-and-downgrade-a-reservation
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Automatically block favorite room to a guest
Our regular guests want the same room every reservation, right now we need to assign and block this space to them manually. My idea is to have select box to select the favorite room number of a guests in their 'profile' internals. By this MEWS can automatically block the favorite room of the guest when the reservation is made.
104 votesHello Mewsers!
We are very happy to inform you that your request to automatically assign guests to their favourite room is ready and available for your use.
Head over to a customers profile and, select the “internals” tab then click on “Preferred space features” to mark the preferences for your loyal guests.
Tip: Make sure that you have space features setup to ensure that the guests are automatically assigned to the correct room.
You can find more information about this feature by following the link below:
https://help.mews.com/hc/en-us/articles/360001841177-Create-or-delete-a-space-category
Thank you for your feedback and suggestions.
Kind regards,
Your Mews Product Team -
Make Commander App more user friendly for housekeepers by making the markings BUTTONS
Right now, marking a room requires the use of a drop down menu. This menu is small, and not colour coded.
Instead, putting 4 buttons with colour and icons will help housekeepers use this app.
We have housekeepers with limited ability to read, and some who are not adept to technology. This would help both tremendously.
24 votesHello Mewsers,
Thank you for the feedback, we are happy to inform you that the Commander mobile app allows you to update the status of the room by swiping left on the space who’s state you would like to change.
Swiping left will also revel each state that can be identified by different coloured buttons.
Kind regards,
Mews Product Team -
Room move during the stay of our Guest
A guest stays in the hotel for a longer period of time. Now he has to move to another room. It would be nice if there is a possibility to move this room. For example with drag and drop. As an alternative, the booking should be marked with a symbol so that you can recognize the guest is staying longer in the house!
4 votesHi Emmeran,
It is currently possible to split a reservation during a guests stay.
You can perform this action by opening a reservation → selecting the “properties” tab. In the section “Split reservation”, select the date and time that the guest will begin their stay in the new room.
Once you’ve select “Ok”, you will be able to view two reservations for the guest. The current reservation will be labelled “Checked in”, and the reservation for a future date will be labelled “Future”.
From here you can move the either reservation to a desired space.
You can find more information on the steps mentioned above in the Mews guide:
https://intercom.help/mews-systems/en/articles/4245552-split-a-reservation
Should you have any questions related to splitting reservations, our customer care team will be happy to assist you.
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Different confirmations per space type
As we sell different space types we would like to make different confirmation templates per space type, better suiting the product.
43 votesHello from the Mews product team,
Thank you for your feedback. We are very happy to inform you that as per your request we have added the option to customise your confirmation email per space type.
In order to make use of this functionality:
1. Select a space category (settings > property > space categories)
2. Scroll down to “Order email template”
3. Enter the text you would like to be sent to your guests and hit save.
4. The text will now appear under the “Additional info” section of your confirmation email for the desired space.NOTE: The text does not need to be in custom HTML to appear correctly in the email.
If you have any feedback for this feature please do let us know in the comments below.
Kind regards,
Mews Product Team -
Automatically add guest profile to new reservations or extensions
When you're creating a new reservation inside a guest reservation/group (extension) you'll have to add, again, the guest profile. It would be way easier and faster if the guest profile was added automatically by default.
20 votesHello Mewsers,
Thank you for your feedback.
We are happy to inform you that adding an additional reservation to a group from the group reservations screen will automatically populate the guest profile. All you will have to do from there is select room and rate!
We look forward to hearing your continued feedback.
Kind regards,
Aldair -
A blank space for TETRIS!
On the timeline sometimes when we have over bookings we need to play the old tetris move some people and re-arrange their stay in order to fit everybody in, however when there is hardly any room you cant simply move the bookings easily. what would be very very VERY useful will be to have a section where you could dump up to 3 bookings in order to make some room while you try to fit everyone in. kinda like a blank space at the top of the timeline or a little pool for tetris you know you can even call…
73 votesHello from the Mews product team,
Thank you for the suggestions and upvotes.
With the addition of the Optimise Space allocation on the timeline, the old tetris game just got easier!
Not only do you have to worry less about playing tetris on the timeline, you can also choose to move reservations to an extra slot from the reservations module by selecting “none” instead of selecting a room number; this action can be performed for several reservations.
You’ll now be able to view the reservation(s) that you have moved in the overbooking slot from the timeline, from here you can easily arrange and rearrange reservations as per your preference, or select the optimise timeline button to automatically move the reservations to an optimal location.
Kind regards,
Aldair -
Pre arrival email template
It would be useful to have a mail template to be sent a few days before the guest arrival, as a reminder, but also to let them have directions to the hotel, useful info regarding events during their stay etc.
41 votesHi Mewsers!
We have template called “Before start” which is automatically sent 48 hours before the guest’s arrival.This template is partially customizable. You can customize Subject, Headline, and Paragraph. (please see the attachment)
Find more about the customization of our e-mails in our guide:https://help.mews.com/hc/en-us/articles/360001840877.
Have a great day,
Aneta -
Add extra line at the top in timeline to implement large events in City or warnings or international holidays.
We are a Boutique hotel with 40 rooms without meeting rooms. Located In between centre of Amsterdam and a large (RAI) conference Centre. In case of large conferences or Events in the city we can sell at higher rate than leisure. Because these city wide conference are known for years ahead we like to have a space on top of timeline to place the name of the event with warning like "only sell high' or 'do not offer to groups' .
149 votesNow you can add special events or notes in your Enterprise Settings. These show as an icon & note on the Timeline & Rate Management screens, and on the Availability and Occupancy reports.
Check out this guide to learn how to user these calendar events: https://help.mews.com/hc/en-us/articles/360001837618-Create-modify-or-delete-a-calendar-event
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Cancelling group reservations
Kindly create new article about Canceling Group reservation.
Thank you1 voteHi Martina,
The guide for cancelling reservations has recently been updated, and now includes information regarding cancelling group reservations.
https://intercom.help/mews-systems/en/articles/4245572-cancel-a-reservation
Please do let us know if you feel there are any additional missing use cases for groups.
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Mark whole room as dirty, as soon as one bed is dirty
Even if there is only a stayover in one bed of a dorm, the whole room should be marked as dirty the next morning, so that HK know they have to check it. So you don't risk to book guests into a dirty room
15 votesHello from the Mews product team!
We are very happy to inform you that you will be able to view a dorm as dirty if there is one stay over within the room.
You will be able to view this, in both the space status report as well as the housekeeping application.
Should you have any questions, please do not hesitate to contact our customer care team.
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Tablet for registration cards, so we dont have to print
It would be grate with a tablet that is on the reception counter, where the registration card comes up for the to sign or input data. That way we would save a lot of time and paper
16 votesHello from the Mews Product team,
We are very happy to inform you that we have expanded the paperless experience for you and your guests. Not only can you allow your guests to sign their registration cards from the Mews Operator (Kiosk) at check-in, you can also provide your guests with the option to sign their registration cards before arriving at your property using the Mews Navigator application.
You can view more information about this functionality in our release notes page and Mews guides respectively. We have attached some links below for your reference.
Mews release notes
https://releases.mews.com/Mews guides
https://help.mews.com/hc/en-us/articles/360007588938-Co-Operator-modeShould you have any questions, please contact our customer care agents.
Kind regards,
Aldair -
space clean
Add common areas (like pool, kitchen, garden 1, garden 2) to assign them to housekeeping and maintenance, to be able to assign task a cleaning of common area.
21 votesHello,
I’m happy to inform you that it is now possible to create spaces/resources without a category and see them on the timeline + assign them house uses. The resources are currently not bookable through the standard channels and can be really “reserved” only for an internal usage.
Please, find a basic guide describing the functionality attached.
If you have any questions related to this functionality, feel free to reach out to me at martin.kucera@mews.com.
Thank you.
Martin Kucera
Product manager
Mews -
Reservation overview
Es wäre sehr hilfreich wenn im Reservierungsüberblick das Abreisedatum sichtbar wäre.
Translation
It would be very helpful if the departure date were visible in the reservation overview.3 votesHello Mewsers,
As it is currently possible to view the departure date of a reservation by selecting the “Details” button for each reservation from the reservation overview, we have marked this request as released.
Should you have more information, or further feedback on the request, please lets us know in the comments section below.
Kind regards,
Aldair -
1 vote
Hello Miriam,
Thank you for your feedback.
We are happy to inform you that it is currently possible to group the reservation report by group.
Once the filter has been selected the report will be grouped by group name and sorted alphabetically. For more information on grouping in the reservation report, please visit this section of the Mews help guide:
https://intercom.help/mews-systems/en/articles/4245884-reservation-report
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7 votes
Hello Mewsers,
Thank you for your feedback and upvotes.
We are very happy to inform you that we have released functionality that will allow you to drag and drop files directly to profiles within the profiles tab.
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