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  1. We must be able to delete individual guest profiles in accordance with the GDPR guidelines.
    Example: Guests request an offer, cancel it and then request deletion. We need to delete according to GDPR, so we cannot delete the file immediately, but have an obligation to retain it.
    It would be nice if we could preset deletion in the file and then this happens automatically after the deadline has expired.

    17 votes

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  2. Quite often, we have guests staying who have an title as a prefix to their name (Sir, Dame, Dr,, Prof., Lady, Lord, etc) and we would like the possibility to add this as an official title to the guest profile in addition to the basic Mr. Mrs. and Ms.

    Additionally, as mentioned in another idea as well, adding Mx. or Fam. could be helpful as well.

    96 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. We would like to see a guests preferred space features in the timeline. Possible to add those to the information that appears when you hover over a reservation in the timeline? And maybe also include a symbol that appears when a guests has preferred space features?

    18 votes

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    1. Handling of VIP's - being able to pull up a report of only Arrivals
      with certain Customer Classifications (mulitple-select-drop-down in
      reservation report with Customer Classification filter like Segments filter). Also being able to pull this via a Report like the Guest in house report.

    2. Disabled classification needs to be part of the Guests in House report
      for emergencies.

    3. Customer Classifications need to be a filtered in the Space status report for
      Housekeeping to identify special requirement rooms

    30 votes

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  4. Some colours at the timeline to create a better overview would be nice.
    For example for different groups, reservations without category binding, travel with wheelchair etc.
    Now it's grey...like foggy weather. Sry to say, it is maybe up to date colouring and fancy but ...

    16 votes

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    0 comments  ·  Reporting  ·  Admin →
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  5. When we downgrade a booking from a room of higher category to a room of lower category, the reservation stays in a high category room as if it was a reservation who was in the lower category then got upgraded. It then needs to be manually reassigned to the correct lower category.

    Could you please change it so it automatically gets reassigned to a lower category room when we downgrade it ?

    14 votes

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  6. Hi,

    I want to manage more optins option in Mews such as SMS and postal mail.
    Could you add additional fields in https://mews-systems.gitbook.io/connector-api/operations/accounts#customer-options

    Regards,
    Floriant

    14 votes

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  7. When accidentally entered an space in front of a first- or lastname in the guest profile we would like MEWS to automatically delete this empty space.

    p.a.:
    Firstname: Max
    Lastname: Mustermann
    ->
    Firstname: Max
    Lastname: Mustermann

    8 votes

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  8. Bitte bieten Sie die Möglichkeit, alle Gästenamen und die Aufteilung auf die Zimmer einzugeben, damit die Anreise gut vorbereitet werden kann (z.B. Kurkarten,...). Auch bei Stammgästen muss immer wieder der zweite Name neu eingetragen werden.

    4 votes

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  9. Ich würde mir wünschen, dass alle Gästeprofile im System aufzufinden sind in einer Gästekartei. Somit kann man den vielen doppelten Profilen entgegenwirken und leichter die Profile zusammenführen ( da man direkte Daten abgleichen kann, ob es sich um die selbe Person handelt)

    19 votes

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  10. If we hold a multiple reservations under one profile until we have everyone's name, we should be able to update the reservation profiles without changing all the profiles and without having to cancel and rebook the reservation. Same goes for a guest with a room checking in tomorrow and then in 2 months if that guest can't make the booking, but gifts the stay to his brother, we should be able to change the profile attached and not change the name on the two months from now reservation.

    3 votes

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  11. The summary of guest balance on the check-out page is pretty nice and allows us to see with a quick glance if the guest has something left to pay when leaving.
    It would be much better if that summary only showed the balance for the current stay and not the future stays of the guest.
    Most of our regulars have dozens of stays booked in advance and the check-out summary shows the total for all of them which is completely irrelevant during check-out.

    36 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Before changing PMSs, luxury sector clients like to see how many times guests stayed previously, past rates, etc. which should be possible to import

    3 votes

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  13. When keeping track of a guest's journey, the notes quite often get lost in the reservation.
    Therefore we would like an add-on to have a seperate guest journey, to log every step of their reservation and safe all important details.

    This way, we know what happened and what might be important for a next shift or for their next stay.

    5 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. We should be able to set what fields are mandatory to complete for reception before checking in a guest - email, nationality, gender eetc. This functionality is available on the kiosk so it doesn't make any sense it isn't the same across the board.

    14 votes

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  15. We would like to have the possibility to merge two or more products into one as a package. The booking of arrangements e.g. would be easier and much faster.

    2 votes

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  16. To enhance guest experience and returning guest recognition it is required to share guest data between properties. This includes guest historical stays, preferences and complaints for all properties and not just the local one. Staff should then be easily recognize that this guest already stayed in another property to maintain best guest service.

    5 votes

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  17. Guests that are marked with cashlist also need the same warning in billing, as the blocklisted guests get.

    2 votes

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  18. To be able to see the amount of stays when it is a returning guest, on the dashboard or short detail in the timeline or even in a report.

    It also seems that if a guest had booked and cancelled a reservation and rebook they are marked as a returning guest, which they are not.

    25 votes

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  19. Please stop creating several profiles for already existing guests. I know that this is based on the e-mail address and that Booking.com creates a new e-mail address every time a guest makes a new reservation, but this makes it impossible to track who's a regular guest and who's coming back when.

    25 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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