When making optional bookings, this means we are holding a room/rooms but the booking is not confirmed.
If this bookings is never confirmed, we should have an status called released instead of cancelled, as you are not really cancelling the booking, you are releasing the booking.

Message visibility

Customer Messages should be attached directly to the customer profile, so that all hotel staff can easily access/read/react to the conversation.

In that way, only unread messages would appear in the general customer message board and that would clear the clutter.
There could even be a message icon on every reservation badge, so that the staff can access customer-hotel conversations directly.

At present, when you merge profiles, only the notes on the profile you chose to keep are saved. Any notes on the duplicate profile are lost.

Create a dark mode for Mews Commander.

It would be very useful to have an occupancy report/overview of all the groups per stay day / per status. Then a second layer on picked up vs non picked up rooms per group. To determine wash and create accurate forecasting.

we wish to be able to set a maximum limit of rooms bookable by a client (absolute limit and limit by room categories) in order to avoid privatization of the establishment, for example.

In our company, we differentiate guests as an adult(age 4 and above) or an infant (age 3 and below). Only adults are counted for room capacity. We don't need the children field, it would be great if we could remove it or edit that field and change it to infant.

Use case:
- We have an internal tool, synchronized via API with MEWS. We have access to Reservations, Customers, etc.
- In our internal tool, we identify one Reservation (id-id = X, property-id = Y). In same internal reservation page details, we want to include a link to open MEWS in that reservation details: https://www.mews.li/Commander/Reservation/Detail/X?property-id=Y

The ability to send out customized emails based on the day of the week a guest is arriving.

As a hotel that offers different events and tours during the week, we want to be able to notify a guest prior to their arrival with information that is pertinent to their stay & experience only.

Ie:
Guest is arriving monday.
They get email telling them about Monday Night Event, Tuesday Day Event, Tuesday Evening Event.

Guest arriving on Wednesday.
They get email telling them about Wednesday Night Event, Thursday Day Event, Thursday Evening Event.

Currently the favicons in the browser tabs look the same for these two sites, which makes navigating between multiple tabs longer than it should (say you have 2 help pages open and 2 MEWS tabs - jumping between them can be tedious since the tab (fav)icons are the same.

It would be useful to have a mail template to be sent a few days before the guest arrival, as a reminder, but also to let them have directions to the hotel, useful info regarding events during their stay etc.

It would be great that we could set a ring/bell signal for some urgent tasks, like for: Late check out, wake-up call, any other urgent task. So you hear that something urgent needs to be done, also when you do not look at the desktop screen.

Create limited stock for the different product solded.
For example, if we sold parking spot, and we have a limited number of them.
it will be perfect if we can't sell more space than we have, without hve checking every day.

The way we upload photos today in space categories is... archaic. One photo at a time, no tags, no way to describe the photo. The way you move photos order is also not efficient.

For a company like ours who has sometimes 50 photos per chalet, it's a nightmare :)

Please build a real "media section", where you can upload as many photos / videos as you want in one time. You could add tags and description for each photo / video.

We want to close an internal chat, since it is causing a lot of confusion. There should be an option to close or delete chats

I'd prefer to work with a template. It woud be amazing to change the color of Mews :) :) :)

To prevent messages from being sent with a typing error, it would be useful to click 'enter' twice before sending a message in Mews.

Configuration setting which allows us to Swop number of adults in reservation screen van low to high.
By default its set to highest number of users, while our business services predominantly 1 persons in dorm types.
We notice many wrong bookings are made, since its set by default on 1.

Could we please get a choice on whether we display 1 adult before 2 adults.