Mews Operations (PMS)

Mews Operations (PMS)

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  1. When making optional bookings, this means we are holding a room/rooms but the booking is not confirmed.
    If this bookings is never confirmed, we should have an status called released instead of cancelled, as you are not really cancelling the booking, you are releasing the booking.

    40 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for the feedback, we have updated this feature as one to be upvoted.

    Remember, you can share a link to your suggestions with your colleagues so that they too can comment upvote.

    Should you have more information that you would like to share regarding a “released” reservations status or reporting, please feel free to do so in the comments below.

  2. Message visibility

    Customer Messages should be attached directly to the customer profile, so that all hotel staff can easily access/read/react to the conversation.

    In that way, only unread messages would appear in the general customer message board and that would clear the clutter.
    There could even be a message icon on every reservation badge, so that the staff can access customer-hotel conversations directly.

    13 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. At present, when you merge profiles, only the notes on the profile you chose to keep are saved. Any notes on the duplicate profile are lost.

    3 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Create a dark mode for Mews Commander.

    20 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team!

    Thank you for your suggestion.

    We have moved your request as one to be upvoted by the Mews community. Remember you can share you suggestion with your colleagues and invite them to upvote.

  5. It would be very useful to have an occupancy report/overview of all the groups per stay day / per status. Then a second layer on picked up vs non picked up rooms per group. To determine wash and create accurate forecasting.

    13 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team!

    That is a great suggestion, thank you for your feedback. We are updating your idea as one to be upvoted by the Mews Community.

    Remember, you can share a link to your suggestion with your colleagues and fellow hoteliers to be upvoted.

  6. I would love to see a standalone version of mews that doesn't run on a browser.

    This would have two key benefits:


    • much faster loading times. We suffer from incredibly slow operating speeds all through mews, every time we press a button it has to spend time loading, which in cue means customers have to wait longer. creating terrible customer experience.


    • ability to have an offline mode. We also suffer not only from occasional mews outages, due to slow/unresponsive actions - but also bad internet where we are, which can often be very temperamental and drop out often during adverse…

    3 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. we wish to be able to set a maximum limit of rooms bookable by a client (absolute limit and limit by room categories) in order to avoid privatization of the establishment, for example.

    18 votes

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    3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. In our company, we differentiate guests as an adult(age 4 and above) or an infant (age 3 and below). Only adults are counted for room capacity. We don't need the children field, it would be great if we could remove it or edit that field and change it to infant.

    1 vote

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  9. Use case:
    - We have an internal tool, synchronized via API with MEWS. We have access to Reservations, Customers, etc.
    - In our internal tool, we identify one Reservation (id-id = X, property-id = Y). In same internal reservation page details, we want to include a link to open MEWS in that reservation details: https://www.mews.li/Commander/Reservation/Detail/X?property-id=Y

    1 vote

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  10. The ability to send out customized emails based on the day of the week a guest is arriving.

    As a hotel that offers different events and tours during the week, we want to be able to notify a guest prior to their arrival with information that is pertinent to their stay & experience only.

    Ie:
    Guest is arriving monday.
    They get email telling them about Monday Night Event, Tuesday Day Event, Tuesday Evening Event.

    Guest arriving on Wednesday.
    They get email telling them about Wednesday Night Event, Thursday Day Event, Thursday Evening Event.

    1 vote

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  11. Currently the favicons in the browser tabs look the same for these two sites, which makes navigating between multiple tabs longer than it should (say you have 2 help pages open and 2 MEWS tabs - jumping between them can be tedious since the tab (fav)icons are the same.

    1 vote

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  12. First of all: I like that there is a symbol / notification in Commander (in the top right) for new releases.

    But once I have clicked on it, I would like that it disappears, also after logging out and back in.

    It basically should only appear, once there is a new release note. Because like that I always know that there is something new I should read.
    But if I receive a notification (--> the icon shows up in the top right), but there is no new release note, it's a bit frustrating if there is no new release note.

    4 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. It would be useful to have a mail template to be sent a few days before the guest arrival, as a reminder, but also to let them have directions to the hotel, useful info regarding events during their stay etc.

    41 votes

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    6 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. It would be great that we could set a ring/bell signal for some urgent tasks, like for: Late check out, wake-up call, any other urgent task. So you hear that something urgent needs to be done, also when you do not look at the desktop screen.

    10 votes

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  15. Create limited stock for the different product solded.
    For example, if we sold parking spot, and we have a limited number of them.
    it will be perfect if we can't sell more space than we have, without hve checking every day.

    16 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  16. The way we upload photos today in space categories is... archaic. One photo at a time, no tags, no way to describe the photo. The way you move photos order is also not efficient.

    For a company like ours who has sometimes 50 photos per chalet, it's a nightmare :)

    Please build a real "media section", where you can upload as many photos / videos as you want in one time. You could add tags and description for each photo / video.

    3 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Pierre,

    Thank you for your comments, it’s feedback like yours that helps us grow and improve our product.

    Whilst we take your feedback into consideration, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. We want to close an internal chat, since it is causing a lot of confusion. There should be an option to close or delete chats

    11 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  18. I'd prefer to work with a template. It woud be amazing to change the color of Mews :) :) :)

    18 votes

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    3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  19. To prevent messages from being sent with a typing error, it would be useful to click 'enter' twice before sending a message in Mews.

    16 votes

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. Configuration setting which allows us to Swop number of adults in reservation screen van low to high.
    By default its set to highest number of users, while our business services predominantly 1 persons in dorm types.
    We notice many wrong bookings are made, since its set by default on 1.

    Could we please get a choice on whether we display 1 adult before 2 adults.

    2 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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