231 results found
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feedback
MEWS is very often asking for Feedback in a small window and asks how likely it is, that I would recommend MEWS regarding to the action I just took.
I really love MEWS, and like to involve and help.
I always have to either rate or cancel this window, and if a couple of tasks is going on, or more than one customer is before me, my workflow is really disturbed. It would be lovely if you'd ask not so often or in another way.
I know it is not really a idea, but I wanted to offer other Mewsers…6 votes -
This forum
Dear Mews forum managers,
I've been on the forum for a while now and have a few suggestions for improvements.
It would be nice if:
*the results could be filtered according to completed, rejected, open. at the moment you have to fight your way through various articles that make no sense to read
*if you could also filter the search, e.g. all words must be included etc.
*if your entries were moderated so that similar ideas were grouped together
*if there was feedback on entries that have really received a lot of votes and yet are obviously not implemented
*if…21 votes -
Get updates on existing support cases via the digital assistant
It would be very useful if you could view the status of an existing support case (e.g. see if it's been looked at, actioned, etc.) via the digital assistant. Currently once a case is submitted via the digital assistant, I'm not aware of a way to contact support without creating another case via the digital assistant. If you email [email protected] the automated reply says emails cannot be responded to directly, and creates another case.
It would be much simpler if you could give your case number to the digital assistant to get a link to a summary page. Also, it…
13 votes -
Knopf für Meldeschein erstellen
Knopf für Meldeschein erstellen und nicht automatisch beim Zimmer Einchecken
2 votes -
Sort Task by different parameters
Include "Sort by" function (A-Z, Z-A) on Task Name, Creation Date, etc.
35 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Give the option to remove the Service charge
It would be great to have the option to deactivate the service charge in additional services. Like a tick box where they could say if a service charge would apply or not.
This would eliminate that the user charges the service charge by accident, leading to postings in wrong accounting categories, eventually even wrong VATs.
Now with the new design where the service charge it is on top of all additional products, it is easier to fill in the service charge and forget about the product.5 votes -
Enter roomnumber in search bar to show name of guest
Now, when you enter a roomnumber, it shows partial confirmation numbers mostly. I want to quickly look up a guest by roomnumber, not only by name.
2 votes -
Link a task to multiple departments
It would be useful to be able to link a task to different departments. This way you don't have to create the same task more than once in the same reservation.
1 vote -
omboarding knowledge hub
Hi Team,
I’ve noticed that the "Onboarding Knowledge Hub" icon is constantly visible on the screen, and currently, there’s no way to remove or hide it. While I understand its purpose, it tends to interfere with daily work, especially when using Mews on smaller screens or mobile devices.
On smaller screens, the icon isn’t movable, which means I often have to rotate the entire device just to access parts of the interface. It would be really helpful to have an option to deactivate or hide the icon when it's not needed.
Thanks for considering this improvement!
1 vote -
Invoice Screen
When we check out guests at the reception, it would be helpful if we could easily display the invoice digitally to the guest before checkout. The idea would be a button that would send the invoice view to a permanently installed iPad/screen for the guest. For example, you could select the right or left screen, and the invoice would then appear there. This could be achieved via a browser window.
1 vote -
No able to add extras by tablet during check in
Once the registration card has been completed on the tablet during check-in, it is not possible to add additional products. The message ‘Refresh to see our offers’ is displayed and it is not possible to proceed.
0 votes -
Bulk Product Upload
It would be great if MEWS had an option during build and for future changes, to allow a bulk upload or download of products within services for monitoring - currently updating prices, adding or removing products is laborious for properties and very time consuming; having the ability like guest profiles to upload and download would be much quicker and save a lot of time.
1 vote -
Support cases
When sending Support Cases, we can not see what was already sent, even when receiving a reply we can not see our originally asked question.
It would be good to have an overview of all Support Cases in the company in one place. This makes communication easier and we can always refresh our knowledge by going through tickets instead of asking again and to have One raised case as a one thread.22 votes -
Let us use the escape key to exit windows in Mews.
Would save us a lot of time if we could use Esc to close windows in Mews instead of clicking the X.
40 votes -
We would like to block the option of adding a Token to a Custom Link - we use the custom Links for passer by's, and would like to have the o
We would like to block the option of adding a Token to a Custom Link - we use the custom Links for passer by's, and would like to block the option of adding a token to this "paymaster" to avoid it to be changed at a later stage.
1 vote -
Hotkeys and tabs
I feel like a basic feaure for anyone who is using the internet for work is to use tabs in the web browser. Especially in the reception where you are often working on multiple things, and reservations at once.
So that you cannot use the very common hot key CTRL + click to open a new tab is frustrating. That you cannot even use the old school way by right clicking is BEYOND frustrating.
When I do "detective" work regarding a reservation, payment or really anything in the system I want to be able to quickly set up tabs for…
1 vote -
Roomtype setup also needs to have the option to configure a rebate accounting categorie
Roomtype setup also needs to have the option to configure a rebate accounting categorie. We want to split revenue per roomtype with different accounting categories. This is possible, but when revenue is rebated it goes to a general rebate categorie instead of the configured room type accounting categories. Seems like the product team forgot to develop the rebate- and cancelled items accounting categories settings in the room type configuration section.
2 votes -
4 votes
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7 votes
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Empower Mews Help AI: Let Us Add Custom Information!
Hi Mews team,
We love the Mews Help AI assistant inside the Mews app, but we see a fantastic opportunity to make it even more valuable for Front Office teams. What if we could feed it with our own information, turning it into a true digital colleague that instantly provides answers about our hotel, the local area, and operational procedures?
🚨 To clarify: This request is specifically about the AI-powered Mews Help option inside the Mews app, not the external help pages (which are static HTML).
Why is this important?
Front Office teams handle a wide range of guest questions…1 vote
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