498 results found

1. Visionline - encode second room to be opened by the card in field 4 of key creation command

   In the current Visonline integration with Mews, Mews only sends one room number/lock id to be encoded in Visionline. This presents an operational challenge for properties that have the following room structure:

   6228 - main suite (parent space)
   230 - private room for 2 persons (child space)
   228 - dorm room with 4 beds (child space with 4 additional child spaces nested)
   228-1,2,3,4 - four separate dorm beds

   230 and 228 can be sold separately, as is any of the four beds. A party of 6 can also book the entire suite 6228.

   In the latter case, a key card encoded for all 6 guests with a reservation occupying 6228 should include access to both 230 and 228.

   In Visionline, it is currently not possible to manage mapping 6228 with clients 228 and 230 (i.e. key card encoded for 6228 automatically comes with access to the two child spaces).

   It is recommended that Mews extends key creation message to include "Second room to be opened by the card."

   In the current Visonline integration with Mews, Mews only sends one room number/lock id to be encoded in Visionline. This presents an operational challenge for properties that have the following room structure:

   6228 - main suite (parent space)
   230 - private room for 2 persons (child space)
   228 - dorm room with 4 beds (child space with 4 additional child spaces nested)
   228-1,2,3,4 - four separate dorm beds

   230 and 228 can be sold separately, as is any of the four beds. A party of 6 can also book the entire suite 6228.

   In the latter case, a key card… more

   8 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

2. Compare integrations in the marketplace

   As a marketplace visitor I would like to make side-by-side comparisons of integrations, so that I can find the best integration for my property/properties.

   If you have any feedback on this idea of comparing integrations, please share it as a comment to this idea!

   3 votes

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   idea to upvote  ·  1 comment  ·  Marketplace  ·  Delete…  ·  Admin →
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3. Connection between Mews and Okta

   Allow users of Mews to login via their Okta account and enable SSO features.

   Okta: https://www.okta.com/

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

4. me&u

   integrate the ordering app me&u to mews so guests can order food/beverage and have to option to charge this to their room

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

5. STR interface

   Create an interface with STR so we do not have to put in the data manually every night

   3 votes

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   2 comments  ·  Marketplace  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

6. Expose Flag In getAllBills to determine if POS item

   This task would be to expose a new flag in the

   https://mews-systems.gitbook.io/connector-api/operations/finance#get-all-bills

   API Endpoint that would determine whether a particular bill item originated from POS.

   You may need to have this flag set to true when items are pushed into Mews.

   What's our Use Case?

   We want to be able to retrieve bill items that have originated in POS to Mews and we'll use Mews' interface to receive this information.

   However, we only want POS specific items, other items not originating from POS we don't want.

   Alternatively, there may be an option to get a list of interfaces that the Mews account is currently connected to. And perhaps have an origin ID or something that could associate back to the list of interfaces.

   This could assist us greatly in managing revenue between both systems.

   This task would be to expose a new flag in the

   https://mews-systems.gitbook.io/connector-api/operations/finance#get-all-bills

   API Endpoint that would determine whether a particular bill item originated from POS.

   You may need to have this flag set to true when items are pushed into Mews.

   What's our Use Case?

   We want to be able to retrieve bill items that have originated in POS to Mews and we'll use Mews' interface to receive this information.

   However, we only want POS specific items, other items not originating from POS we don't want.

   Alternatively, there may be an option to get a list of interfaces that the… more

   3 votes

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   idea to upvote  ·  Adminjord.sips (Product Manager, MEWS) responded

   Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

7. Mews Connector for MAC

   Having the Mews Connector working even with Apple devices. To have the fiscal printer connected to Mews, we had to install windows for Mac, and it really slows down the system. I guess many other hoteliers use Apple devices.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

8. Pegasus CRS Connection

   https://www.pegs.com/

   3 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

9. reservations/getAll Resources extent should also return inactive resources

   When retrieving reservations with the 'Resources' extent the inactive spaces are not included in the response. This means an additional call to resources/getAll to retrieve also the inactive resources.

   Adding the inactive resources to reservations/getAll would circumvent this.

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   idea to upvote  ·  Adminjord.sips (Product Manager, MEWS) responded

   Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

10. Expose "Reservation Source" field via API

    It would be useful to add the new field "Reservation Source" to the API as many hotels use it interchangeably with "Channel Manager" to indicate channel information.

    24 votes

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    idea to upvote  ·  Adminjord.sips (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

11. Guest's name and email not transferred from Channel Manager

    add both - guest's and booker's email to Mews PMS when the booking comes from the channel manager

    1 vote

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

12. Booker field populated through CHM

    Attach profile to Booker field via Channel manager integration.
    Currently the "Booker" is being added as the owner of the reservation, but as some OTAs and Custom Booking engines allow for a Booker (as it exists in Mews) to be added, this needs to be mapped to the right profile field.

    7 votes

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    idea to upvote  ·  Ksenia Galtsova responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Kind regards,
    Mews

13. Hold Blocked Space Categories

    External systems that have group room blocks typically allow groups to go through a series of statuses that determine whether the blocked rooms should be taken from inventory. This is important as once a hotel promises a number of rooms to a group, it has to make good on that promise.

    With the way availability is updated in Mews currently, space categories can be overblocked and cause our users to fail to have all promised rooms available for their guests.

    Example:

    1. Hotel has space category "King Villa" with 10 rooms available for every day in July

    2. External system creates an availability block "A" for July 1st to July 5th, blocking 10 "King Villa" rooms for each day

    3. Group "A" in the external system has its status marked as "Definite", which in this example means the contract has been signed and those rooms are promised to the group.

    4. External system creates an availability block "B" for July 4th to July 8th, blocking 5 "King Villa" rooms for each day. Despite July 4th and 5th having all their rooms blocked by a definite group, this availability will be successfully blocked in Mews.

    5. Reservations for the "B" block get created in Mews before reservations for "A" get created

    6. When a user tries to create reservations for the July 1st to July 5th for the "A" block, not all of the inventory will be available.

    In Mews there needs to be some type of overbooking prevention or statuses on availability blocks to determine whether their availability adjustments should take priority over other block's availability adjustments.

    External systems that have group room blocks typically allow groups to go through a series of statuses that determine whether the blocked rooms should be taken from inventory. This is important as once a hotel promises a number of rooms to a group, it has to make good on that promise.

    With the way availability is updated in Mews currently, space categories can be overblocked and cause our users to fail to have all promised rooms available for their guests.

    Example:

    1. Hotel has space category "King Villa" with 10 rooms available for every day in July

    2. External system creates an… more

    1 vote

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

14. Improve error response "the JSON entered in the device's settings are correct" in Mews Connector app for Passport scanner integration.

    Error message in device commands for Passport Scanner integration says:

    Windows Connector does not support this command. Please check in Mews that the JSON entered in the device's settings are correct.

    There is no input for Json data in the Passport Scanner integration
    Mews Connector App is not supposed to be used for Passport Scanner integration.

    1 vote

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

15. Add new property ExternalCode to Outlets

    Hi,
    currently outlets have only 3 properties - Id, IsActive and Name. We would utilize one more property named 'ExternalCode' that would make mapping of POS system revenue centers to Mews outlets easier. Currently we need to rely on using the same name of both sides, which is prone to typo error. It could be more reliable if there can be some configurable external numeric code available on Mews side for mapping.

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    idea to upvote  ·  Adminjord.sips (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

16. Add pagination to responses

    There are some endpoints (for example: the /reservations/search endpoint) that allow us to query certain objects like reservations that were created or modified in a certain time interval. If the time interval causes Mews to fetch too many objects, it will return a 408. This can be less straightforward for the caller as the caller does not know in which time interval most creations/modifications happened and the caller will thus keep calling the endpoint until the time interval is finally small enough for the request to succeed. As you can see, this can/will result in several consecutive failing calls which results in a longer wait time for the caller (you need to wait for the response to know if the time interval is ok and if not, you actually waited for nothing) and several unnecessary queries in your database as the result isn't used.

    To overcome this, we would like to suggest adding pagination to your endpoint. Pagination means that you will only return X objects in the response (lowering the impact on your database) and let the user know if there are more objects that match the time interval filter so they can crawl the next page. This means that each call be the caller will also be successful and the wait wasn't for nothing

    There are some endpoints (for example: the /reservations/search endpoint) that allow us to query certain objects like reservations that were created or modified in a certain time interval. If the time interval causes Mews to fetch too many objects, it will return a 408. This can be less straightforward for the caller as the caller does not know in which time interval most creations/modifications happened and the caller will thus keep calling the endpoint until the time interval is finally small enough for the request to succeed. As you can see, this can/will result in several consecutive failing calls which… more

    2 votes

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    idea to upvote  ·  Josef Lapka responded

    Review of Mews Search starting and in exploration phase

17. Add maxAdults and maxChildren (or similar) to distributorAvailabilityLoaded event on each room in availableRooms

    Currently occupancy or capacity information (adultCount, childCount) is only available in event data after the user has selected a room, however the data is available in the UI when the list of rooms is shown to the user.

    For 3rd party tools (like price comparisons widgets) that need to compare rooms with capacity information this presents a real data accuracy problem.

    If the data could be exposed on each availableRoom in the distributorAvailabilityLoaded event it would not only ensure the event is consistent with the UI but also improve the accuracy of third party tools.

    Screenshot: https://drive.google.com/file/d/1nRp9WVX7ECZMeBzHIQz2wANDPXyxmCma/view?usp=sharing

    3 votes

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    idea to upvote  ·  Ksenia Galtsova responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Kind regards,

    The Mews Team

18. HESTA Report

    Last year we were able to pull the report even with missing data. Now - as asoon as one detail is missing, there is no access to the report. The offical partners state that they need the numbers which is the most crutial to them. We need this report to work again, even with missing names / details.

    Many thanks for your consideration and execution.

    7 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

19. Extract Rate Segment and Rate Descriptions through rates/getall API call

    The current rates/getall API call does not bring up the Rate Description and Rate Segment.

    Regarding the Segment: Arguably, someone could link the rates response to the reservations response and grab the Segment of the rate from the reservations it's linked to. The issue however is that once a rate is applied to a reservation, the user can go to the reservation and change the segment field, which leads to different segments on the reservation level and the corresponding rate level.

    Regarding the Descriptions: It would be useful if we can have the Rate Descriptions in the rates/getall API response for reporting.

    The current rates/getall API call does not bring up the Rate Description and Rate Segment.

    Regarding the Segment: Arguably, someone could link the rates response to the reservations response and grab the Segment of the rate from the reservations it's linked to. The issue however is that once a rate is applied to a reservation, the user can go to the reservation and change the segment field, which leads to different segments on the reservation level and the corresponding rate level.

    Regarding the Descriptions: It would be useful if we can have the Rate Descriptions in the rates/getall API response… more

    16 votes

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    idea to upvote  ·  Adminjord.sips (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

20. Open Pro - Alliance-Réseaux

    Hello,
    Is it possible to add Open Pro - Alliance-Réseaux ?
    http://documentation.open-system.fr/api-openpro/std/v1/#section-intro
    Thanks

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded