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Reservation management

Reservation management

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  1. On the Mailing tab it would be convenient to see a list of emails that have been sent from that reservation.

    That way we can quickly ensure that Reservation Agents are not double sending emails and if the guest contacts us, we can quickly see what has been sent to them concerning that reservation.

    20 votes

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    1 comment  ·  Admin →
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  2. Option to directly add the CC in the process of making a new reservation. Otherwise you need to go to the profile and add it there. It cost extra steps / clicks and also the change to forget to add the CC.

    It shout also be linked to the rate you choose -> non refundable, always ask for a CC.

    5 votes

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  3. 2 votes

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  4. Provide functionality for auto-allocation of bookings to units, in order to spread revenue income evenly across owners. Rather than Top-Down, Bottom-Up, or Random, taking prior YTD revenue consumed by unit in to account would help spread revenue evenly and keep owners happy (particularly w/ Condo-Hotel types where individuals own specific units and put them in rental pools)

    2 votes

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  5. 1 vote

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  6. Guests often abort the Online CI at the credit card entry field, but complete the guest registration process. A completed guest registration should somehow be marked in MEWS as it saves time for the receptionist and creates a better guest experience.

    Possible solutions:
    Header text: must be checked in - Completed guest registration - Checked in Online
    Icon somewhere in the reservations of the arrival field
    When printing out guest registration cards, replace those of the guests that already completed the form with the actual completed PDF. (prefered solution)

    39 votes

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  7. When viewing the timeline availability blocks are not visible, it would be good to be able to see availability blocks on the timeline.

    When the team look at the timeline it is misleading regarding availability if large availability blocks are in place.

    106 votes

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  8. In the check out report we can see a lot of details for the reservation but not the set departure time. It would be good to see the set departure time or have the check-out report sorted by departure time.

    1 vote

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  9. We operate 2 neighboring facilities as 2 different services. It would be nice to be able to change the service of a reservation from the reservation property screen.

    1 vote

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  10. It would be very helpful if it was possible to freeze the overbooking lines on top of the timeline while scrolling (akin to freezing panes in excel). Doing that would make it a lot easier for Agents to solve those issues as they'd be able to instantly see where the overbooking could fit, without scrolling between the free spaces and the overbooking line.

    3 votes

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  11. I would like to know if there is a possibility to add the sign of male (the sign of female is already there) for all the male clients? Sometimes with the name itself is not easy to be sure of the gender of the client and that will allow us to find it faster on the calendar view.
    Thanks

    1 vote

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  12. Often employees need just simple information like how much persons are in the house now. For just such a simple qeustions it would be great to email them this information by the report mailing function with a simple mail or better any other messaging system. The excel report is to bulky peoble who just night this simple info stop jusing the excel email report.

    3 votes

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    1 comment  ·  Admin →
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  13. Now when booking in a house use room it is set to one specific room.
    Could it be possible to make a house use room behave as a "regular" reservation in which changing and locking rooms would be possible?

    12 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. 1 vote

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  15. If you pull the reservation report by revenue, only the Rooms revenue is shown; not additional revenue from POS or spa system etc.. Therefore, it is not possible to create a top turnover overview that shows the total turnover generated by a guest.
    It would therefore be very desirable to be able to export the entire turnover including all additional turnover, e.g. in order to be able to create an A, B, C lists or Top 50 Producers.

    8 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. When moving an already checked-in reservation at the timeline, there should be a pop up or similar to alert you that you are moving an already checked-in reservation and if you are sure you want to do that. We have had multiple accidents when we have moved a guest who has been checked in and then later we changed some room arrangements for other same day arrivals. This is also because the color for the checked-in reservations is just slightly darker grey which is very easy to miss.

    3 votes

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  17. Reservation screen has multiple tabs - billing, payments, dashboard, profile. It takes a lot of steps to find all information and it doesn't sit in one place. Simplify getting around the reservation with all the details.

    10 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. When the reception team takes a direct booking and pick up a rate, it should note which products are included. Firstly, when looking at the individual rates – where it notes the R/O cost and products e.g. +£16 – it should note what these products are. Secondly, once it is picked up, in the reservation summary, it displays the rate code e.g. ‘BB’ – but it should also note the summary of the products within it.

    1 vote

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  19. When printing out regcards via reservation overview report, the report sorting parameters do not influence the actual order the regcards are printed in !

    This makes us lose a lot of time, having to sort all the reservation cards by hand !

    1 vote

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  20. When there is a reservation that cannot be allocated and we fix the issue and leave the space available for it, it would be helpful to have an "allocation button" to just allow Mews to try once again to allocate those reservations in the red overbooked area, instead of allocating them manually one by one, and without having to use the Optimize Space Allocation button in the timeline (which could move other reservations that are not locked in place).

    4 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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