286 results found
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1 vote
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reservation report - total turnover per guest missing
If you pull the reservation report by revenue, only the Rooms revenue is shown; not additional revenue from POS or spa system etc.. Therefore, it is not possible to create a top turnover overview that shows the total turnover generated by a guest.
It would therefore be very desirable to be able to export the entire turnover including all additional turnover, e.g. in order to be able to create an A, B, C lists or Top 50 Producers.8 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Give a warning / pop up when moving a checked-in reservation
When moving an already checked-in reservation at the timeline, there should be a pop up or similar to alert you that you are moving an already checked-in reservation and if you are sure you want to do that. We have had multiple accidents when we have moved a guest who has been checked in and then later we changed some room arrangements for other same day arrivals. This is also because the color for the checked-in reservations is just slightly darker grey which is very easy to miss.
3 votes -
Displaying products within the rate
When the reception team takes a direct booking and pick up a rate, it should note which products are included. Firstly, when looking at the individual rates – where it notes the R/O cost and products e.g. +£16 – it should note what these products are. Secondly, once it is picked up, in the reservation summary, it displays the rate code e.g. ‘BB’ – but it should also note the summary of the products within it.
1 vote -
Printing Regcards in bulk
When printing out regcards via reservation overview report, the report sorting parameters do not influence the actual order the regcards are printed in !
This makes us lose a lot of time, having to sort all the reservation cards by hand !
1 vote -
Allocation button
When there is a reservation that cannot be allocated and we fix the issue and leave the space available for it, it would be helpful to have an "allocation button" to just allow Mews to try once again to allocate those reservations in the red overbooked area, instead of allocating them manually one by one, and without having to use the Optimize Space Allocation button in the timeline (which could move other reservations that are not locked in place).
4 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Freeze overbooking pane.
It would be very helpful if it was possible to freeze the overbooking lines on top of the timeline while scrolling (akin to freezing panes in excel). Doing that would make it a lot easier for Agents to solve those issues as they'd be able to instantly see where the overbooking could fit, without scrolling between the free spaces and the overbooking line.
2 votes -
Simplify reservation screen
Reservation screen has multiple tabs - billing, payments, dashboard, profile. It takes a lot of steps to find all information and it doesn't sit in one place. Simplify getting around the reservation with all the details.
8 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Changing room numbers with house use rooms
Now when booking in a house use room it is set to one specific room.
Could it be possible to make a house use room behave as a "regular" reservation in which changing and locking rooms would be possible?9 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Placing a room out of order without having to move future reservations
If we are placing a room OOO it would be great for the system to automatically move the future reservations overlapping without having to manually move each reservation manually.
18 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Tasks design when printing
When creating a task, the task looks ordered and systematic with spaces between the different points and can even be numbered. But when printing the list, all spaces and numbering is gone and its all just one long sentence. Would be very helpful to have the printed list to look like the actual task description.
3 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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regrouper les produits sur la réservation (group the products on the reservation)
Dans la partie de droite de la réservation, il sera plus facile de lire les produits s'ils étaient regroupés en une ligne. Pour des longs séjours la liste des produits est vite beaucoup trop longue.
Par exemple au lieu d'avoir 9 lignes avec 1 produit, avoir 1 ligne avec les 9 produits1 voteHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Make the line between roomtypes ticker
It would be great if the line between 2 room types could be made ticker.
Now it's sometimes difficult to distinguish the line between 2 rooms.3 votes -
Late check outs possibility when using a space in space set up
While using a space in space set up, but NOT using different reservations in that space, it is now not possible to process a late check out for only one space. This is inconvenient, since in practice it happens that only one space needs a late check out and not the whole room/all spaces.
Our example: We have 2-room apartments that are a combination of 2 separate rooms, combined with a connecting door. The 2-room apartments can be booked separately, or as a 2-room apartment by for example a family. In the case of the family, the 2-room apartment is…
1 vote -
Check box for T&L and Check Bok for Privacy Policy
Is it possible to have 2 differente check box during the reservation process? The content is too long to put both themes inside
Thanks1 vote -
Add total occupancy for each day at the bottom of the Timeline so we can quickly see how many people are staying
Add total occupancy for each day at the bottom of the Timeline so we can quickly see how many people are staying. Wouldnt need to click around with reports if it just did a simple totalling sum, the old Hotel Perfect had that and was extreemly useful.
12 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Tasks for additional products purchased during reservation to be made for the Reception department
Once a guest purchases an additional product (wine, airport transfer etc.) along with making a room reservation, the Reservations department gets an automatic task.
As the Front Desk is the department taking care of organising this, it would be useful if you could choose to which department these tasks get assigned to.3 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Can't "unallocate" a provisional booking?
We are trying to remove the unit number from a provisional booking but don't seem to be able to do so. this is something you are able to do with a confirmed booking. any chance this feature can be enabled for optional bookings too?
thanks4 votesHello Simone,
Thank you for your feedback. In order to confirm that we understand your request, are you referring to moving a reservation out of a space to an unallocated slot?
Kind regards,
Aldair
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Overbooking
In case there are locked bookings, an overbooking should NOT be possible.
Means I have 2 reservations, both locked. A new reservation could take place, if these locked reservations are swapped.
But this can cause trouble.7 votes -
Keyboard shortcut for timeline zoom views
I really liked the old timeline where you could zoom in and out using the mouse wheel.
It's nice that you can scroll the timeline using the mouse wheel now.
My suggestion would be:
Holding the macOS Command or Option or Control key + mouse wheel --> you can zoom in and out on the timeline.Same with Windows, probably simply the Control key + mouse wheel.
With this, zooming in and out would be much simpler than it is right now.
1 vote
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