245 results found
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Planning alert for important dates
Could we have the possibility of coloring certain dates of the Mews calendar / planning of the establishment in order to reference the important dates of the year (events, holidays, vacations...). With, if possible, the possibility of adding a text when you pass the cursor over the date in question.
For example :
- Put the date of July 14 in green with the text "Holiday: French National Day"
- Put in red January 10 with the text "congress".44 votesHello from the Mews product team,
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duplicating reservation
Allowing to duplicate reservations exactly, including rate, products etc.
74 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Waitlist
We need a waitlist for overbookings. Meaning if you are fully booked, you can put customers on a waitlist, as soon as there is a cancellation, the guest will be informed and offered a room. Thank you.
7 votes -
Selecting individual colors for reservations
It would be an awesome feature, if you could individually select the color of a reservation in the timeline - that would make an overview much easier.
For example: Two rooms are booked from the same customer. Therefore you can select a specific color for both reservations. Then you can easily recognise bookings in the timeline, that belong together.
37 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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availability block - Allow room moves without adjusting the availability block after release date
Currently, after a guest associated with a group block checks in and wants to be moved to a different room type, we have to adjust or add the room type to the block. This is a few added steps for the FD and reservations. I suggest that when the availability block is released then the guest reservations are available to actual inventory opposed to that within the block.
8 votes -
Own Event Management (EMS) all in one
often get the request for EMS & PMS in one. (all in one)
42 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Close task when reservation is cancelled
When the reservation is cancelled and there is task assigned for the reservation, system should automatically cancel the task inside the reservation as well.
39 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Automatic Segmentation by Rate
Currently, all users must manually add segments to every reservation.
I like to request to use the segments that are stored in every rate.11 votes -
Mail History for a reservation is listed on the "Mailing" Tab of that reservation
On the Mailing tab it would be convenient to see a list of emails that have been sent from that reservation.
That way we can quickly ensure that Reservation Agents are not double sending emails and if the guest contacts us, we can quickly see what has been sent to them concerning that reservation.
17 votesThank you, please find the release note here
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Mark partially completed Online Check-Ins
Guests often abort the Online CI at the credit card entry field, but complete the guest registration process. A completed guest registration should somehow be marked in MEWS as it saves time for the receptionist and creates a better guest experience.
Possible solutions:
Header text: must be checked in - Completed guest registration - Checked in Online
Icon somewhere in the reservations of the arrival field
When printing out guest registration cards, replace those of the guests that already completed the form with the actual completed PDF. (prefered solution)38 votes -
Merge bookings
Guests occasionally have a reservation under one booking, followed by another reservation under a different booking number (e.g if they've decided to add another night or have been staying for work and adding another day as a personal expense). Under the current system they need to check out and get their cards recut which isn't a great customer experience, we need to manually allocate the same room for both stays, inform Housekeeping not to clear the room and if they haven't paid in advance, we need to pay extra attention to their billing as it's split over multiple bookings.
In…2 votes -
Very Simple Report by mail
Often employees need just simple information like how much persons are in the house now. For just such a simple qeustions it would be great to email them this information by the report mailing function with a simple mail or better any other messaging system. The excel report is to bulky peoble who just night this simple info stop jusing the excel email report.
3 votes -
Impove Timeline visual appearance for improved working conditions & accessibility
We're new to MEWS and whilst the functionality is brilliant (thank you), our front of house team really struggle with the visual appearance of the timeline. Spending lots of screen time on a screen with poor visual appearance and contrasts is not healthy and inefficient as it is difficult to see the timeline at a glance - please could you look at improving visual contrasts both colours and lines between dates/spaces for improved accessibility.
Thank you very much2 votes -
Add a credit card, when you make a new reservation
Option to directly add the CC in the process of making a new reservation. Otherwise you need to go to the profile and add it there. It cost extra steps / clicks and also the change to forget to add the CC.
It shout also be linked to the rate you choose -> non refundable, always ask for a CC.
3 votes -
reservation report - total turnover per guest missing
If you pull the reservation report by revenue, only the Rooms revenue is shown; not additional revenue from POS or spa system etc.. Therefore, it is not possible to create a top turnover overview that shows the total turnover generated by a guest.
It would therefore be very desirable to be able to export the entire turnover including all additional turnover, e.g. in order to be able to create an A, B, C lists or Top 50 Producers.8 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Give a warning / pop up when moving a checked-in reservation
When moving an already checked-in reservation at the timeline, there should be a pop up or similar to alert you that you are moving an already checked-in reservation and if you are sure you want to do that. We have had multiple accidents when we have moved a guest who has been checked in and then later we changed some room arrangements for other same day arrivals. This is also because the color for the checked-in reservations is just slightly darker grey which is very easy to miss.
3 votes -
oiption to hide the space allocation button
I would be helpfull to have the option to hide the space allocation button. The button can be pressed accidently and courses a mess on a arrival day.
Maybe it would be a nice option if it is configurable as a user privilege so it can be hide per user.
2 votes -
Printing Regcards in bulk
When printing out regcards via reservation overview report, the report sorting parameters do not influence the actual order the regcards are printed in !
This makes us lose a lot of time, having to sort all the reservation cards by hand !
1 vote -
Display Availability Blocks on timeline
When viewing the timeline availability blocks are not visible, it would be good to be able to see availability blocks on the timeline.
When the team look at the timeline it is misleading regarding availability if large availability blocks are in place.
71 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Freeze overbooking pane.
It would be very helpful if it was possible to freeze the overbooking lines on top of the timeline while scrolling (akin to freezing panes in excel). Doing that would make it a lot easier for Agents to solve those issues as they'd be able to instantly see where the overbooking could fit, without scrolling between the free spaces and the overbooking line.
2 votes
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