286 results found
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Show in order overview field the name of the staffmember who made the booking
Many details are visible in the overview field but for us a very important detail is who made the booking.
This person has the overview and does the follow up.
Now I have to go to "Action log" which is packed with all kinds of updates often irrelevant to the case and scroll all the way down to the bottom to find the name of the creator.
I need to know ASAP who made the booking so I know who to ask about the booking.
Thank you.1 vote -
Change the order of space types
It would be desirable to change the order of space types when trying to create a new reservation in Mews Operations.
3 votes -
If there is a note on a guest profile in ‘internal’ it would be great if when the profile was opened it alerted the operator.
If there is a note on a guest profile in ‘internal’ it would be great if when the profile was opened it alerted the operator.
It wouldn’t matter is it was automatic or if we had to select ‘alert’
EG – guest is a coeliac, rooms to avoid, comp fizz on next stay, guest likes a bath, dogs name. It can contain, positive, negative and important info that can be transferred onto next booking6 votes -
Possibility to fix the rate order in the reservation form
It should be possible to set the order of the rates yourself in the reservation form. At the moment it is apparently incomprehensibly coincidental.
The ordering works in the settings but not in the reservation form.
It is very annoying when you have to open the dropdown menu every time because the most booked rate is not displayed first.1 vote -
When making a booking and we need to select a date; could we get the dates on the calendar highlighted to let us know something important is
When making a booking and we need to select a date; could we get the dates on the calendar highlighted to let us know something important is happening on this date, i.e bank holiday, special event, wedding, or any restrictions. As when making a booking on Mews, we don't always use the calendar therefor we can miss if there is something important happening on that date.
11 votes -
kids icon in report
Add a unique icon for a third category of age so in reports, we can easily see the difference between the adults, the kids and the teenagers as for some products, teenagers pay same price as adults but for others they don't so we need this distinct category.
2 votes -
Implement a feature that could setup or limit the capacity of a space depending on age categories
The ability to add ages for our Family room reservations. Our family rooms accommodate 3 adults or 2adlt and max. 2 children up to 11
As this feature is not available we have set up the room occupancy for 3 persons; either 3 adults or 2 adults and 1 child so we currently lose bookings from families with 2 adults and 2 children. If we allow a room occupancy of 4 persons we start receiving bookings with 4 adults and our sofa bed is not equipped to take the weight of 2 adults5 votes -
Reinstating a reservation
I would like to propose an enhancement to our reservation reinstatement feature that would greatly benefit our reception team and our guests. Currently, our system requires manually doing new reservations after a 12-hour period has elapsed. However, I suggest implementing an automatic process whereby upon reinstatement, the system adjusts the arrival date to the current day.
Consider a scenario where a guest's check-in date is scheduled for March 19th, with a check-out date of March 23rd. If the guest is a no-show on March 19th but arrives on March 20th, we aim to reinstate the reservation with the new check-in…
1 vote -
Copy group reservation
We would like the function to copy a reservation with the exact same information as the original booking, that would help a lot with the big bus groups.
1 vote -
Option to confirm two bookable services (parking + stay) in one mail
We would like to send our guests as little email as possible. Therefore, it would be great to be able to confirm two bookable services in one mail. For example parking and a room reservation. To avoid having to send to many emails.
2 votes -
Separation of timeline display order and upgrade order
We need to display our timeline with the double-full rooms at the bottom, in order to make the timeline clearer for our staff. However, this causes the double-full to be considered an "Upgrade" from a double-queen, which means I cannot move guests from a double-full room to a double-queen. I would like to request a separate "display order" and "upgrade order" variable in the system. Or, at the very least, allow me to move people to any category, and display whether the system considers it an "upgrade" or a "downgrade"
1 vote -
Adding a confirmation number
Now it is only possible to add a confirmation number in a reservation of there is an Travel Agency assigned. This option should always be available as many companies have there own confirmation number and cost centers they would like for us to add to a reservation, for it to be reflected on their bills/invoices.
These can change from booking to booking and therefore not possible to put this in the company profile.
Now there is a workaround by assigning a random OTA, then the bar appears you can fill in what you need and then delete the OTA. The…
5 votes -
Adjusting confirmations manually
Is it possible to make an 'add' option to a confirmation? As an example, people who book a specific room (no room type) and don't see that reflected on the confirmation. You can't mention this anywhere yourself on a confirmation. Examples such as a specific room number, beds apart or room at the front.
7 votes -
Currently, Mews does not allow you to send an automated email before the customer's arrival to request a bank pre-authorization as a guaran
Currently, Mews does not allow sending an automated email before the guest's arrival to request a bank pre-authorization as a guarantee. It is currently possible to realize a pre-authorization but only on the amount of the reservation. So I want to realize a pre-authorization for the booking amount and add the deposit amount, for example 500 euros. Can you add this feature please?
1 vote -
Locking reservations to timeline
Currently when a locked booking has it's properties changed the booking will automatically unlock. There is no notification of this and it can be missed by the user making the change. If left unlocked there is a high chance it is accidentally moved on the timeline causing issues dependant on the reason it was initially locked (Guest has requested a specific room etc)
1 vote -
Sequential Group Reservation Number
Currently, Mews offers individual confirmation for all reservations - but if they are within a group, they all fall under 1 group reference number that does not trigger an individual and sequential reference # for the reservations attached.
When duplicating Reservations, for example, it would be helpful if the reservation screen could trigger sequential group reservation numbers that are searchable but can also populate in the reservation report. Even in a simple group reservation setup, this form of referencing could be very useful.
4 votes -
customer statistics
In order to avoid seeing "None" under nationality in the customer statistics due to missing companion's profile, I would suggest that the system take the owner guest's nationality as default.
1 vote -
Availability block visible in planning board
Currently it is not clear that an availability block is made, on the schedule board. It looks like there is availability, but it actually has an availability block on it.
So this is not visible on the planning board, and my colluages can not see that i made an availability block for this period en they can not make reservations.3 votes -
Waiting list
Hello,
We would like to know if it is possible to create a "waiting list" reservation and, in case of cancellation, have it automatically take the cancelled room (by category)?
We look forward to hearing from you and wish you a pleasant day.
Thanks
2 votes -
Enable Price Rounding
We request the functionality to round reservation prices to whole numbers in our booking system.
This adjustment is crucial for maintaining the upscale image of our 4 and 5-star hotels, as current pricing often results in decimals.
Implementing whole number pricing will simplify transactions and enhance the premium perception of our rates.
11 votes
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