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Global and Regional Needs

This forum is your space to share ideas related to how Mews products can better serve location specific requirements. Whether it’s a city-specific tax or compliance with broader regulations like the EU GDPR, we want to hear from you! Explore our four categories:

  • Compliance: Share ideas that help us meet legal requirements related to data, security, and reporting to authorities
  • Taxes: Discuss tax-related concepts, rates, and calculations
  • Localization: Propose ideas for adapting Mews to new languages and regions
  • Other: Got an idea that doesn’t fit the other categories? We’re all ears!

Global and Regional Needs

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99 results found

  1. City taxes amount is different between adults and children, and among children based on their age.
    Would be useful to create a rule that recognises the different kind of partecipants and their age among children, showing, then, the different amounts due

    112 votes

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    idea to upvote  ·  5 comments  ·  Taxes  ·  Admin →
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  2. Exclude (or separate) non-revenue form the manager reports totals. City tax (or any others) an payments are now included in the revenue totals while it isn’t revenue.

    70 votes

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    2 comments  ·  Taxes  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. Make additional titles or make title optional for some LEs

    52 votes

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  4. MEWS calculates prices with and without VAT per product and presents them per product on the invoice.

    At the end of the invoice MEWS presents the summary of the prices with and without VAT per VAT.

    On huge invoices the calculated and presented total price without VAT is not the same as the summary of the presented prices without VAT per product due rounding differences.

    Guests/companies/ accounting are complaining about this.

    THEREFORE PLEASE ADJUST and do not present the price per product without VAT per product. (only VAT in %, amount and price with VAT)

    OTHER CONSIDERATIONS:
    Show VAT &…

    51 votes

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    9 comments  ·  Taxes  ·  Admin →
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  5. When changing the number of people in a booking if you select KEEP OLD PRICE, the system will change the city tax and add the difference to the room price. Please change this so that the price of the room is not changed, the city tax has nothing to do with room night prices.

    47 votes

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    11 comments  ·  Taxes  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. In Germany, we are legally required to send a monthly report of used and offered roomnights and nationalities to the authorities. In my last training, I found out that there is such a feature/integration already existing for Belgium, Switzerland and Italy etc. Can we please also have this for Germany so not every Hotelier has to check and calculate various reports to get all the information?
    That would be a great thing!! :)

    43 votes

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    4 comments  ·  Compliance  ·  Admin →
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    Hi Trini,

    Thank you vey much for your feedback.

    We are currently looking into integration providers such as AVS to provide statistical information for properties in Germany and would greatly appreciate your insights with regards to this.

    Please contact me via email so that we can look into your request further? In the interim, this request has bene updated as one to be upvoted by the Mews Community.

    Thanks & regards,
    Aldair

  7. Some guests have valid government documents which exempt them from paying any lodging taxes, etc. (VAT etc). There should be some checkbox that allows for the room rate to stay fixed but no taxes to be posted as liabilities.

    There should be a separate report of such reservations per month as well.

    36 votes

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    4 comments  ·  Taxes  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  8. City tax is very complicated and often includes several conditions and limitations that are specific to each legal environment. Currently, each property must be careful to apply this city tax according to their own legal requirements, however integrating this knowledge into each Legal Environment within Mews could help simplify many processes, as tax would be automatically applied or deducted where necessary.

    30 votes

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    idea to upvote  ·  1 comment  ·  Taxes  ·  Admin →
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  9. Develop PMS reporting package for US Properties that emulates similar reports found in Opera that can be printed, exported by property and accounting team. may or may not be integrated with a Back Office Accounting Software. This would include but not limited to:

    Income Journal
    Trial Balance
    Manager Flash Report
    Market Segmentation Report
    Deposit Posted Report
    HIgh Balance/Credit Report
    Corrections, Allowance & Rebate Report
    Transaction Report by Cost Center
    Revenue by Transaction Code
    Reservation Report with Notes
    Group Pick-up Report
    Checkout with Balance Report
    Other Accounting Reports

    29 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. The current handling of Service Charges presents several challenges that could be addressed with a few key updates and help to simplify the operations in Indonesia.

    Key Points for Enhancement:

    Service Charge as a Surcharge and not as a product:

    Current Situation: The Service Charge is treated as a product, making it difficult to manage.
    Proposed Solution: Add the Service Charge as a surcharge instead of a product. This would streamline operations and reduce the manual effort required to ensure accuracy.

    Accurate Reporting:

    Current Situation: Reporting is often incorrect because the Net Revenue calculation (Gross Revenue - Tax - Service…

    27 votes

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  11. In some countries, it is a legal requirement to save the registration card for X number of years and to delete these after a certain time. Currently this can only be done manually, one by one. Please automate the data deletion according to local laws.

    27 votes

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    0 comments  ·  Compliance  ·  Admin →
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    Hello from the Mews product team.
    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. In the US, upon arrival the hotel puts hold (pre-authorizes) the guest card for certain amount/night (it's usually a flat rate). They keep the money on hold and when the guest exceeds their spending (restaurant, spa charges etc that they put on their room), the system should then pre-authorize additional amount. It's like credit the hotel holds for the spending of the guest during their stay.

    In other PMS systems you can program the amount either per day (i.e. $50.00 per day on top of the room & tax) or per stay flat rate (i.e. $150.00 per stay). Then, as…

    25 votes

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    6 comments  ·  Taxes  ·  Admin →
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  13. Show city tax separately from revenue in the Manager Report, Accounting Report, etc.

    22 votes

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    2 comments  ·  Taxes  ·  Admin →
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  14. Tax-exempt rates should allow for derived from taxed rates. The current functionality requires US properties to maintain 2 Base Rates -- 1 taxed and 1 tax-exempt. The taxes are irrelevant to the base rate pricing, and a are function of the guest type (church, government, non-profit), OTA pays tax, or 30+ day stay. There is no reason they should be managed separately from other rates.

    18 votes

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    0 comments  ·  Taxes  ·  Admin →
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  15. Make the invoice clearer by not putting taxes etc. on each item/line but only at the bottom of the invoice.
    Or if you need details in some countries, give us the possibility to choose the presentation style

    18 votes

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    3 comments  ·  Taxes  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  16. It would be interesting to be able to enter the tourist tax with a unit or relative amount for adults, and to have the possibility of setting exemption categories such as: "children under the age of 12, invaled, police, etc.". also have the possibility to insert a period of applicability for seasonal hotels (Sea, Mountain).

    18 votes

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    0 comments  ·  Taxes  ·  Admin →
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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Must be splited on three different levels and presented to the guest with split details. Paris for instance :

    "Town" tax : 5% per night
    "Departemental" tax : +10%
    "Local" tax : +15%

    Stay tax must be automatically deducted for under 18 years old

    18 votes

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    4 comments  ·  Taxes  ·  Admin →
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  18. 18 votes

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    idea to upvote  ·  1 comment  ·  Taxes  ·  Admin →
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  19. In some cases rates are offered/contracted including city tax. It would be nice if reservations department can select a rate with city tax already included instead of having to calculate and deduct the city tax (which in our case is dependent on the number of guests and booked meals) from the rate first.

    17 votes

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    idea to upvote  ·  0 comments  ·  Taxes  ·  Admin →
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  20. 15 votes

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    idea to upvote  ·  0 comments  ·  Taxes  ·  Admin →
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