The current handling of Service Charges presents several challenges that could be addressed with a few key updates and help to simplify the operations in Indonesia.

Key Points for Enhancement:

Service Charge as a Surcharge and not as a product:

Current Situation: The Service Charge is treated as a product, making it difficult to manage.
Proposed Solution: Add the Service Charge as a surcharge instead of a product. This would streamline operations and reduce the manual effort required to ensure accuracy.

Accurate Reporting:

Current Situation: Reporting is often incorrect because the Net Revenue calculation (Gross Revenue - Tax - Service Charge) is not straightforward.
Proposed Solution: Update the reporting system to automatically calculate Net Revenue by correctly deducting Tax and Service Charge from the Gross Revenue. This would enhance the accuracy of financial reports.

Clarity on Invoices:

Current Situation: Customers frequently find it confusing to see how the Service Charge is applied, leading to repeated explanations.

Proposed Solution: Improve invoice clarity by clearly itemizing the Service Charge. This will reduce customer confusion and the need for repeated explanations by our staff.

Streamlining Minibar and Additional Services:

Current Situation: Posting items plus the Service Charge for products manually is prone to errors, especially during busy periods.

Proposed Solution: Automate the addition of Service Charges to minibar items and other services. This will minimize mistakes and improve efficiency, particularly during peak times.

Benefits:
Enhanced Operational Efficiency: Reduces manual work, making operations smoother and less prone to errors.

Improved Financial Reporting: Ensures accurate and clear financial reports.

Better Customer Experience: Clearer invoices will help customers understand charges without needing repeated explanations.