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Payments

The Payments forum is your dedicated space to share ideas related to payments - where all things fintech come together. The forum categories:

  • Automations: Share anything we can automate in accepting or consolidating payments
  • Chargebacks and fraud: Discuss ideas for preventing and handling fraud and chargebacks
  • Financial services: Explore ideas related to Mews financing and additional financial services we offer
  • Payment methods: Propose new payment methods or enhanced functionalities for existing ones
  • Rules and policies: Share ideas about the workflows you need to support
  • Other: You have something that doesn’t fit into the other categories? Put it here

Payments

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93 results found

  1. Hello all,

    I`d love to have an option to split a payment.

    For example if a guest has an invoice for room and breakfast and needs those items on different bills.

    Currently you can only do a refund and charge again or enable manual payments.
    As manual payments are quite prone to errors we rather do not want to rely on them

    7 votes

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    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
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  2. Mews needs to support these payment types in their systems. At the moment the Accounting Report does not recognize Visa and Mastercard Debit, as the payment type is not supported. The payment types are now falling under the category "None", and not recognized by our financial package. Soon the Meastro card type will be replaced by Visa and Mastercard Debit, making this important.

    8 votes

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  3. We would love that Mews develops an integration with the payment gateaway called Redsys. It is the most popular gateaway in Spain and it would simplify the majority of our payment transactions.

    6 votes

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  4. The traceability from Munu (POS) to Mews is added in the API but there is no visual in Mews UI. Is it possible to make this field visible anywhere in Mews (for example Accounting report) or searchable in the search bar?

    2 votes

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  5. We would like to be able to change the price of a room even after the day has passed. It would be really useful because sometimes we do some error in the pricing or even with our special fees for government or other. Right now, there's no ways to change it after the night was "spent" since it already has been "used". It's been bringing a lot of problems on our side when realizing during payment and not being able to change it.

    1 vote

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  6. We are really happy with Mews as a PMS and we are also happy about the gradual improvements that come over time. So far we have decided not to use the Mews Booking Engine, since we still see too many short comings in functionality for our purposes. We love using Mews Payments even though it's quite pricey.

    Having said that, I would like to suggest to open up Mews Payments with all its features like Apple Pay and Google Pay for use in other IBEs as well. I do not like the policy to keep certain features limited to a…

    5 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. 4 votes

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  8. I would like to be able to see a forecast of each upcoming payout, both when it is expected and for how much. The lack of transparency to this critical data point negatively affects other financial accountabilities outside of Mews such as payroll, vendor/supplier payments, etc.

    1 vote

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  9. It would be helpful to have the reservation linked to the task that is created after a Payment request is fulfilled.

    5 votes

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  10. Billing in Mews only enables properties to split items between multiple guests but it doesn't allow properties to split 1 item beteen multiple guests.

    If 2 guests want to split the cost of e.g. 1 night, Mews doesn't support issuing 2 invoices to both guests for this night.

    Improve splitting items so that each guest can receive a an invoice if they want to split e.g. 1 night between multiple guests.

    21 votes

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  11. Would it be possible when previewing/sending Bills (Folios) or Invoices that we can also be availed with the option to automatically embed a Mews Payment request link so our guests can securely pay their bills off?

    At the moment properties need to send a copy of the bill first via Mews Operations and then head back to the payment tab to send the payment request link. In addition to that, the Payment Request email isn't as customizable as they desire.

    21 votes

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  12. It would be useful if Mews could automatically close a bill once it is balanced. This would mean the bill is pushed to integrated accounting software (e.g. Xero) at the time of payment being received, so that accounts can be easily reconciled. Currently, a booking could be made in Mews for several months in the future and payment taken at the time of booking, however the bill will not be closed and then pushed to the integrated accounting software until they check out (or it is done manually). This means accounts cannot be easily reconciled without extra work.

    It would…

    9 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Very happy to see the option to reinstate cancelled bookings.
    However, Options should still be reinstated as Options, not FUTURE BOOKINGS please.

    Thank you!

    J

    2 votes

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  14. Many guests book by telephone, therefore don't receive the email requesting their card details - or they ignore it, as do others who book online.
    Please can we have a link to request card details to be added, as there is for preauthorisation and payment requests?

    4 votes

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  15. filling in of the real payment date in

    <payments>, <external payments>

    so that the Accounting ledger report fits accounting and taxation principles on behalf of an adequate open items list

    2 votes

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  16. Wanted to use Moneris for payments

    1 vote

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  17. Both for the guests/booker when they are booking by Mews booking engine, or for staff at the booking process, or later by request from guests:

    Giving the possibility to mark somewhere when you do the booking, that when the bill is closed at check-out time, the guest should receive the receipt by email automatically. This mark would then trigger this action and fwd the receipt either to the guest or the booker, again pending on the mark made when the reservation was done.

    This to avoid the manually work to make a task that you should send the receipt at…

    7 votes

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  18. To avoid switching apps, it would be helpful when one is charging a guest in cash, MEWS shows the amount of cash input and how much change they'll need.
    This'll comes handy specially during rush hours or high-season when every second counts.

    3 votes

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  19. We have many guests staying with us for months. Mews only keeps authorization for incidental charges for up to 28 days. We'd like to be able to set it up for longer than that.

    1 vote

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  20. To mitigate against fraudulent card use and the risk of chargebacks, enabling AVS through the payment gateway would go some way to controlling this at the processing stage. By capturing the home address the payment process would compare this against the account address it has on file and based on fraud rules decline or refer.

    Additionally, this would be required within the Payment Link process (Adyen platform has this enabled on its direct platform) so request for Mews to align with Adyen on this.

    Considerable Commercial impact if accepted....

    18 votes

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