payment verification status
We suddenly see cc payments coming through as "verifying" and in a high number too. this causes huge confusion for the guests and often frustration as well as they have to wait for codes from the bank which don't always come through immediately. A lot of guests think we are charging them twice and complain about the procedure.
we are therefore more and more steering away from using Mews payments and charging through the pdq machine instead.
any reason why this has changed?
Thanks for your feedback.
The reason for that is PSD2 - European regulation that aims to protect fraudulent transactions by imposing additional customer authentication. Across Europe, not every bank has this imposed yet.
Mews built support for this requirement back in 2019, also we've optimized authentications through our own booking channels as well - sharing with you a bit more information in this guide.
Hope that clarifies.
Chiehong Weng commented
It is also not very clear when a payment is still verifying, so it is very easy to miss this. Our team thinks the payment/pre-autorization has gone through, while in reality the guest still needs to verify. We miss payments and pre-autorizations this way.
Please inform us properly when a payment/pre-autorization is verifying, so our team can pick it up. Email notification would be the best solution.