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  1. 3 votes

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    Chiehong Weng shared this idea  · 
  2. 5 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Chiehong Weng supported this idea  · 
  3. 1 vote

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    Chiehong Weng shared this idea  · 
  4. 10 votes

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    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

    Jovana

  5. 9 votes

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  6. 2 votes

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    Hi team,


    Thanks for your feedback.

    The reason for that is PSD2 - European regulation that aims to protect fraudulent transactions by imposing additional customer authentication. Across Europe, not every bank has this imposed yet. 


    Mews built support for this requirement back in 2019, also we've optimized authentications through our own booking channels as well - sharing with you a bit more information in this guide.


    Hope that clarifies.


    Best regards,

    Mews Team

    An error occurred while saving the comment
    Chiehong Weng commented  · 

    It is also not very clear when a payment is still verifying, so it is very easy to miss this. Our team thinks the payment/pre-autorization has gone through, while in reality the guest still needs to verify. We miss payments and pre-autorizations this way.

    Please inform us properly when a payment/pre-autorization is verifying, so our team can pick it up. Email notification would be the best solution.

  7. 725 votes

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    Chiehong Weng supported this idea  · 
    An error occurred while saving the comment
    Chiehong Weng commented  · 

    It is handy to be notified when an email has not been delivered.
    This means usually that the email address is incorrect, and we should contact the guest to see if they received all the information, such as the confirmation letter.

    Or if it possible to create an export schedule of the 'mail queue items' list/report.

    An error occurred while saving the comment
    Chiehong Weng commented  · 

    Allow properties to access their mail queue and preview emails sent to guests.

  8. 92 votes

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    Hello,

    Thank you for your feedback.

    As you may know we’ve introduced a new way to manage your bills. The vertical layout keeps your billing screen clean and relevant, giving you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by…

    Chiehong Weng supported this idea  · 
    An error occurred while saving the comment
    Chiehong Weng commented  · 

    Agreed! The new billing screen shows a lot less information than the old screen. And the new billing is less user friendly.

  9. 6 votes

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    unlikely  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. [reason] Thank you for sharing your suggestions.

    Chiehong Weng shared this idea  · 
  10. 18 votes

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    Chiehong Weng shared this idea  · 
  11. 14 votes

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    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

    Chiehong Weng supported this idea  · 
  12. 9 votes

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    Chiehong Weng shared this idea  · 
  13. 7 votes

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    Chiehong Weng shared this idea  ·