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Pre-check in via mews kiosk, before the room's ready

While guest are awaiting for their room to be ready, we would like to allow them to start their check in on the Mews Kiosk App, even if the room is not inspected. Once the check in process will be done, guests can enjoy the hotel facilities and receive a notification when they can collect their keys once the room will be inspected.

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Belkheir Bekhedda shared this idea  ·   ·  Report…  ·  Admin →
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idea to upvote  ·  Adminjames.taylor (Admin, MEWS) responded  · 

Hello from the Mews product team. 

Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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  • Mehmet Tetikel commented  ·   ·  Report

    The system-based check-in via the kiosk is one of the most crucial aspects for our hotels to optimize arrivals and ensure guest satisfaction. Unfortunately, the restriction regarding "unchecked" rooms is currently a hindrance, as it prevents early check-ins from being processed.

    There are two key reasons why it is extremely important for us to fully utilize the highly beneficial MEWS Kiosk:
    A) The check-in process is handled properly and efficiently.
    B) The guest's signature for the legally required registration form is obtained.

    We kindly request the urgent implementation of this matter.

    Thank you for your support.

  • Maximiliane Kiefer commented  ·   ·  Report

    This would be more than great to have. As a wellness hotel, we have to deal with many check-ins over the weekend. Having the kiosk is very helpful to let multiple guests an option to check-in and proceed their payment already. However our housekeeping does not manage to clean all rooms in such a short amount of time (some guests already want to check-in, while the prior guest is still in the room..). Having this feature our operations could be changes significantly to the better!! Please consider it asap :))