Settings and activity
3 results found
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458 votes
Hey community!
We've made some exciting progress in how we're thinking about introducing multiple rates within a single reservation, and we need your help!
We’d love to understand your expectations regarding the behavior around rate mixing. Right now, we’re especially looking for insights from two key roles:
- Reservation managers / front desk staff who handle reservations daily
- Revenue managers
If this sounds like you, you're the perfect person to help shape this new capability. Here’s how:
- Follow this link to take our Userberry test and share your feedback
- Please use a desktop browser — the survey includes visual elements
- Set aside around 5–10 minutes of your time
Even if this doesn’t fit your role directly, we still welcome your feedback! However, it would be even more valuable if you could share this with colleagues or team members who fit the roles above. That way, we can gather the most accurate…
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31 votes
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Mehmet Tetikel
commented
The system-based check-in via the kiosk is one of the most crucial aspects for our hotels to optimize arrivals and ensure guest satisfaction. Unfortunately, the restriction regarding "unchecked" rooms is currently a hindrance, as it prevents early check-ins from being processed.
There are two key reasons why it is extremely important for us to fully utilize the highly beneficial MEWS Kiosk:
A) The check-in process is handled properly and efficiently.
B) The guest's signature for the legally required registration form is obtained.We kindly request the urgent implementation of this matter.
Thank you for your support.
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11 votes
An error occurred while saving the comment Mehmet Tetikel
commented
We have many elderly guests who do not have their own email address, as well as couples who share the same email address. This often leads to problems, discussions, and delays during check-in.
The check-in via kiosk is therefore extremely important for us to ensure that:
A) The check-in process is handled properly and efficiently, and
B) The guest's signature for the legally required registration form is obtained.We kindly ask for the urgent implementation of this matter.
Mehmet Tetikel
supported this idea
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Here are two important, connected points:
Check-out time must be final
As soon as a second reservation is created for the guest, the system should adjust the check-out date accordingly without requiring the guest to be checked out and then checked in again.
Otherwise, this causes issues with arrival and departure control, and it is also problematic for housekeeping, as the guest would incorrectly appear as departed.
Multiple rates must be possible
The system should allow different rates to be recorded within a single reservation so that, for example, a tour operator rate and a standard rate can be applied in one booking.