Upselling during the Guest Journey
Create an option to upsell guests with add-ons, products, services and room upgrades during the guest journey.
Guests should be able to book additional services, products even after they create their booking.
Adminjames.taylor (Admin, Mews Systems) commented
Hello from the Mews product team!
We are continuing to assess upsell opportunities in the Mews guest experience. We've recently launched a beta program for upgrades during Online check-in on the Mews Community.
Please come join the beta program at the below link if you're interested to try it out!
Trevor Dixon commented
Guests should be able to use the Navigator to manage their bookings during there stay and addon products as they require and have them automatically billed to their Mews guest profile.
Notes should be able to be added as well, so that things like dates and pickup times can be arranged.
ie: Hotel is running a tour or Party. Guest should be able to open the navigator and book the product without needing to speak hotel staff.
another example is room service ordering.
This functionality exists at Checkout for the minibar, but this adds little value to the hotel as the minibar would still need to be checked manually by housekeeping staff to confirm.
Offer an automatic upgrade (depending on availability) for guests who are booking through the hotel's website (powered by the Distributor booking engine). So when booking a space category, the guest will get automatically the next best space category (it can not be a +2 categories upgrade).
Dirk Van Gompel commented
Create possibility for upselling room upgrades when guest is checking in.
Sabrina Scacchetti commented
It would be useful to be able to sell services even after the check in, while the guest are staying, they could book activities or services and increase the incillary revenue.
Diana Roy commented
With the option of configuring a product with a promotion for late check-out, the product will be charged at the invoice of the guest. But there is no information to the staff. Change of departure time or opening a task would be nice.
Mews Operator kiosks are a great way to provide your guests with a self-service check-in. However, as some guests may arrive early, Operator kiosks would be a great place to upsell early arrival or late departure options for an additional fee.
Stefanie Haendel commented
As guests are checking-in using Mews Operator, sometimes there may be alternate spaces available for an additional price. In this case, a new feature could allow properties to upsell these spaces so that guests can then choose a higher space category before they complete their check-in.