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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
  • Other

Guest Experience

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290 results found

  1. Link Guest Social Media

    It would be great to be able to link the guest's social media to their profile, this way once a reservations comes through we can identify a repeat guest with a large following.

    1 vote
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. Covid Vaccination confirmation included in Online Check-in

    When guests check-in, it would be great if they could confirm their vaccination status, therefore adding the "Health Compliant" badge to their profile.

    7 votes
    3 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  3. MEWS function to add pet indicator

    We were discussing the reservations bringing a pet and wanted to know if there is a way to add a pet indicator to the reservation screen when we add the pet free as a product? Just like if the guest is bringing children, there's a picture of a baby with the number of kids, or if its an adult with the person indicator?

    We were thinking this could potentially integrate with KnowCross and be a feature for the housekeeping and maintenance team.

    6 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminjames.taylor (Admin, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Pop up trace/Task

    Maybe add a feature of whenever you click on a guest profile a pop up trace of any important information can be seen first hand ie (Special occasion, take payment of VC, route payment) a

    20 votes
    1 comment  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminKsenia Galtsova (Admin, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  5. Relation between customer Profiles

    As we have many returning guests, we need to know which customer belongs to the same family. It would be great to merch Children to their parents and a wife to her husband and visa versa.

    Like this we get to know our guests better and the booking process for future stays will be even easier.

    70 votes
    on the roadmap  ·  6 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  6. confirmation/quotation email sent listed in action log

    Please include in the action log, if an email has been sent to the guest via Mews ie. confirmation, quotation, cancellation etc.

    Now that we have to manually send confirmation emails, it would be greatly beneficial to be able to check if this has been done.

    10 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for sharing your feedback with us. We have recently released a feature that allows you to view the mail queue for the individual guests from the Guest profile in addition to the usual mail queue.


    You can access the mail queue on the guest level by selecting the guest dashboard and clicking on the mail queue icon on the top right hand side.


    Please note that mail queue is currently visible to admin level users. We recommend that you consult your manager in order to access this functionality.

  7. Pop up returning guest

    When you make a new reservation with a returning guest profile there comes a pop-up with important details about the guest.
    Just a note screan that we can fill in, about room numbers they prefer, if they have a dog, that they always want an extra pillow etc.
    That would be great.

    12 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Show companies in "Guest in house" report

    It would be helpful to have the companies in the "Guest in House" report.
    We have specific terms and conditions with companies, our staff would know directly if a person have specific conditions with the company on this report

    30 votes
    1 comment  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Ability to customize layout of registration card

    choose where you would like to print the text on the reg card (currently on the right hand margin and most guests read from left to right rather than right to left).

    58 votes
    7 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  10. Set Up for Check Out Mail

    For regular guests that are coming every week the Check Out Mail After Stay is very annoying. We just want to send it to indivudual guests. It would be perfect to have an option in the guest profil to set up which Mails the guest should receive from our system.

    2 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminjames.taylor (Admin, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Have a report for "Company/TA profiles created yesterday"

    This is to ensure TA contracts are created when necessary and MAC identifier as well as all information within the profile are all correct / in line with the company standards.
    If a report can be generated then we can check all profiles that have been created by X employee are all correct. So far, there is no record/way to track when a new company/TA profile is created

    6 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team. 


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. duplicate profile report

    To be able to generate a report of duplicate profiles (All profile types) report. This will help in managing the merging process for individual profiles and at least flag the other duplicates that can not be merged ie company profiles.

    10 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Internal messaging to be available by Department rather than by Employees only

    While the internal messaging is a great tool for Ops teams, to ensure completion of a task (or just share an information) it would be great to be be able to message a department (i.e front office/housekeeping) rather than just a specific employee.

    3 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  14. Registration Form

    Is it possible to receive a push notification when a guest has filled in their registration form in advance? Then you don't have to print it

    5 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminjord.sips (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Add non-binary as gender

    30 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  16. Customize emails based on the reservation origin

    it would be great to differentiate between the origings of the customers/connector type conncerning the automatic system email. Because for some integrations, we do not want this email to be sent: ivvy, vouchercard, fidelo etc.

    39 votes
    4 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  17. rooming list

    Support PDF File type to upload rooming list to reservation

    2 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  18. purpose

    Make "PURPOSE" non -configurable in the setup so agents do not have to see it or have the ability to adjust it. Similar to the choice given to market segments

    5 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. STOP Automatic Profile Merging

    My client is booking multiple rooms using the same email and the guest names keep reverting back to old guest names from previous reservations they booked with that email.

    1 vote
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  20. Use any ID Scanner connected to Mews to automatically enter the scanned data. Simplifies and streamlines the customer onboarding process.

    See complete suggestion with pictures at: https://365idcom.sharepoint.com/:b:/g/Internal/ESL0WIGg4v1MsSYG_UnVP4sBhycp5xSqchetC02D3Y2-sg?e=2QseCT

    For MEWS users that has an ID Scanner (like the 365id Scanner, www.365id.com) it should be a much more smooth and faster onboarding of customers if:

    • The ID scanner can be used to fill out the scanned data in the Profiles | Customer form (instead of typing all the data by hand). See figure 1.

    • The ID scanner can be used to fill out the scanned data when a New Reservation is made without having a customer already registered. E.g., make it possible to bring up the Profile page without…

    1 vote
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

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