171 results found

1. Communicate directly with customers via their Booking.com email address

   We want to be able to communicate directly with customers via their Booking.com email address. This is possible in many other systems, but yours does not offer this option. As a result, customers who book through Booking.com do not receive any scheduled communications. This is a major issue that can only be resolved by you.

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2. Erweiterung der Variablen in den E-Mail-Templates

   Liebes Mews-Team,

   Aktuelle Situation:
   In den E-Mail-Templates stehen aktuell nur begrenzte Variablen zur Verfügung, um Buchungsdetails darzustellen.

   Anforderung:
   Wir benötigen zusätzliche Variablen in den E-Mail-Templates, insbesondere:

   Einzelsumme je gebuchtem Extraprodukt

   Gesamtsumme aller gebuchten Extraprodukte

   Begründung / Nutzen:
   Diese Informationen sind essenziell, um unsere Angebote professionell an Firmenkunden weiterzugeben. Vor allem bei Firmenbuchungen ist eine klare Aufschlüsselung einzelner Extraprodukte sowie eine Gesamtsumme erforderlich, um den internen Anforderungen unserer Geschäftskunden gerecht zu werden.

   Erwartetes Ergebnis:

   Die E-Mail-Templates bieten die Möglichkeit, sowohl Einzelpreise als auch die Gesamtsumme der Extraprodukte dynamisch einzubinden.

   Damit können automatisierte E-Mails als vollständiges und transparentes Angebot an Firmenkunden genutzt werden.

   Viele Grüße
   Claudia

   Liebes Mews-Team,

   Aktuelle Situation:
   In den E-Mail-Templates stehen aktuell nur begrenzte Variablen zur Verfügung, um Buchungsdetails darzustellen.

   Anforderung:
   Wir benötigen zusätzliche Variablen in den E-Mail-Templates, insbesondere:

   Einzelsumme je gebuchtem Extraprodukt

   Gesamtsumme aller gebuchten Extraprodukte

   Begründung / Nutzen:
   Diese Informationen sind essenziell, um unsere Angebote professionell an Firmenkunden weiterzugeben. Vor allem bei Firmenbuchungen ist eine klare Aufschlüsselung einzelner Extraprodukte sowie eine Gesamtsumme erforderlich, um den internen Anforderungen unserer Geschäftskunden gerecht zu werden.

   Erwartetes Ergebnis:

   Die E-Mail-Templates bieten die Möglichkeit, sowohl Einzelpreise als auch die Gesamtsumme der Extraprodukte dynamisch einzubinden.

   Damit können automatisierte E-Mails als vollständiges und transparentes Angebot an Firmenkunden genutzt… more

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3. Segment emails by manually created reservations

   Possibility to segment the email desactivation only for manually created reservations

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4. Show original booked room type in guest communication (not upgraded type)

   We are facing an issue that causes confusion for both our team and our guests.

   Currently, when we send a manual confirmation email or when guests check in online, the current room type is displayed. This also happens when we grant a free upgrade. As a result:

   1.  Guests get wrong expectations – Sometimes we need to change the room type back to the originally booked one (due to availability). Guests then feel disappointed or even complain, since they saw the “higher” room type in their confirmation or online check-in.
   
   2.  Guests get confused about pricing – For example, when someone books our smallest (cheapest) room and suddenly sees a more expensive type in the confirmation, they often worry they will be charged extra, even though it was just a free upgrade.
   

   It would be very helpful if we could choose to always show the originally booked room type in guest-facing communication (confirmation emails, online check-in), while still keeping the upgrade visible internally for the team.

   This would prevent misunderstandings, avoid unnecessary discussions, and keep communication with guests clear.

   We are facing an issue that causes confusion for both our team and our guests.

   Currently, when we send a manual confirmation email or when guests check in online, the current room type is displayed. This also happens when we grant a free upgrade. As a result:

   1.  Guests get wrong expectations – Sometimes we need to change the room type back to the originally booked one (due to availability). Guests then feel disappointed or even complain, since they saw the “higher” room type in their confirmation or online check-in.
   
   2.  Guests get confused about pricing – For example, when

   … more
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5. Disable automatic online check-out email for continuing reservations

   Disable automatic online check-out email when the customer has consecutive reservations or changes rooms. Detecting if the customer with the same email continues their reservation the next day should not send the online check-out email so that it is not duplicated.

   6 votes

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6. Email Template Scheduling

   It would be great if we could choose the scheduling of the templates to the times we want. For example, Before Start email is 2 days in advance and we would like to have it 5 days in advance.
   At the moment this is set up by MEWS and can not be changed!

   59 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

7. Exportation des rapports MEWS en PDF

   📩 Subject: Feature Request – PDF Export for MEWS Reports
   Hello,

   I would like to submit a feature request regarding the use of reports in MEWS.

   📊 Current Issue:
   At the moment, reports generated in MEWS can only be exported in Excel or CSV formats. These formats:

   are not visually appealing;

   can be difficult to use quickly for internal presentations or sharing with collaborators.

   In a professional setting, we often need to share these reports with partners, management, or other departments — and having a clean, structured, and ready-to-send PDF format would be far more suitable.

   ✅ Suggested Improvement:
   Enable the direct export of reports from MEWS in PDF format, with a clear and professional layout that retains any filters applied in the interface.

   This would allow:

   significant time savings,

   improved readability and presentation,

   smoother communication both internally and externally.

   Thank you very much for considering this request,
   Flore Colmant

   Bonjour,

   Je souhaite soumettre une suggestion d’amélioration concernant l’utilisation des rapports dans MEWS.

   📊 Problématique :
   Actuellement, les rapports générés dans MEWS ne peuvent être exportés qu’en formats Excel ou CSV, qui sont :

   peu esthétiques visuellement ;

   parfois difficiles à exploiter rapidement pour des présentations internes ou des partages avec des collaborateurs.

   Dans un cadre professionnel, nous avons souvent besoin de transmettre ces rapports à des partenaires, à la direction ou à d’autres départements — et un format PDF clair, structuré et prêt à l’envoi serait beaucoup plus adapté.

   ✅ Amélioration souhaitée :
   Permettre l’exportation directe des rapports MEWS en PDF, avec une mise en page soignée, lisible et professionnelle, tout en gardant les filtres appliqués dans l’interface.

   Cela permettrait :

   un gain de temps significatif ;

   une meilleure présentation des données ;

   une utilisation plus fluide à l’interne comme à l’externe.

   Merci beaucoup pour votre attention,

   📩 Subject: Feature Request – PDF Export for MEWS Reports
   Hello,

   I would like to submit a feature request regarding the use of reports in MEWS.

   📊 Current Issue:
   At the moment, reports generated in MEWS can only be exported in Excel or CSV formats. These formats:

   are not visually appealing;

   can be difficult to use quickly for internal presentations or sharing with collaborators.

   In a professional setting, we often need to share these reports with partners, management, or other departments — and having a clean, structured, and ready-to-send PDF format would be far more suitable.

   ✅ Suggested Improvement:
   Enable… more

   2 votes

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8. DU-Kultur integrieren

   Es wäre sehr schön, wenn die Du-Kultur auch in der WBE umgesetzt werden könnte. Beispiel: "Verbessern Sie Ihren Aufenthalt" in "Verbessere deinen Aufenhalt"

   3 votes

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9. Booker Confirmation email needs to be more concise for group bookings

   Please make the new email templates better suited for group bookings. Summary merge tags are no longer available in the new email templates.

   In the new templates, if a booker books 21 x Room A, the booker confirmation shows Room A + description + rate 21 times!! Same goes for tourist tax.
   Room A + description + rate
   Room A + description + rate
   Room A + description + rate
   ...
   tourist tax
   tourist tax
   tourist tax
   ...

   If items are the same, please summarize them in the booker confirmation one one line like:
   21 x Room A + description + rate amount + total amount
   21 x tourist tax amount + total amount

   This would make it way more concise and better to read

   Please make the new email templates better suited for group bookings. Summary merge tags are no longer available in the new email templates.

   In the new templates, if a booker books 21 x Room A, the booker confirmation shows Room A + description + rate 21 times!! Same goes for tourist tax.
   Room A + description + rate
   Room A + description + rate
   Room A + description + rate
   ...
   tourist tax
   tourist tax
   tourist tax
   ...

   If items are the same, please summarize them in the booker confirmation one one line like:
   21 x Room A + description… more

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10. guest chat information linked to guest profile

    Mews is constantly improving the use of AI for guest profile. It seems very strange that you do not include all the information from the guests chats. Here it is typical last minute wishes coming in, like silent room, allergies ao.
    If you are not able to push this directly in the AI info it is weird there is NO link at all from the reservation or the guest profile that this guest/reservation had a chat with important information - accessable also later.

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11. Introducing a warning message when exiting the email builder

    It would be great if a warning message would pop up when exiting the email builder (refreshing, closing the window or going back), so we do not discard changes by mistake.

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12. Payment Successful Template: Add Advanced Customization

    Payment Successful emails are being sent regardless of the reservation and cannot be disabled currently.

    It would serve the properties best if the email could be sent to only designated recipients, especially when considering OTA confidential rates for CHM reservations. Sending the "payment successful" still reveals the amount that the hotel is trying hard to conceal.

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13. optin SMS

    Hi,

    I want to manage more optins option in Mews such as SMS and postal mail.
    Could you add additional fields in https://mews-systems.gitbook.io/connector-api/operations/accounts#customer-options

    Regards,
    Floriant

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

14. email templates/placeholders contains errors {DetailsHtml} {reservationDetailsHtml}

    {DetailsHtml} shows requested room category, while:
    {reservationDetailsHtml} shows category where the reservation is booked in actually.
    means: if you booked the room in a higher category than requested (guest possibly gets an upgrade) and you sent a second confirmation to guest/booker later (because of a date change or you had a typo in the email, or else), you will confirm him the "upgraded category". He will resist on getting the better category even if you received cancellations meanwhile and want to move the reservation to the requested category.
    It makes no sense nowhere to confirm an "actual" category in an email. instead of the requested category.
    also: in {DetailsHtml} the room number is shown. in no case I want the guest to have his room number confirmed 4 weeks before arrival. There might be cases, were a frequent guest wants "his" room, but for the most of us, we promise/confirm a room category but not a room number.
    Email templates: {DetailsHtml} and {reservationDetailsHtml} should be adjustable for the User.
    the wiki does not include ALL placeholders: https://help.mews.com/s/article/placeholders-general-mail-templates?language=en
    I spend a lot of time to enter and change invoice addresses, so I want to display the guests address AND the company address that is linked to the guest in his account, so he can check and change or alert us to change the billing address.
    like: please check your billing addres or "click here" to update your data...kind of.
    also: what is meant with this ?
    {firstName} John The email recipient's first name.
    {lastName} Doe The email recipient's last name.
    the recipients name ? the booker ? the guest ? holy cow. How can a discription be so unprecise and wrong..... please name it guest name and booker name. there must be two placeholders....or am I so wrong ?
    I think I found "arrivaldate" as a placeholder in the WIKI, but I didn't find a "departuredate" placeholder.... well, i can imagine the syntax...
    the listing of placeholders is very bad. Mews really have to upgrade that.
    take someone off of the "unfolding emails creators" and let him built up that page with ALL placeholders the user can use.... I am bored to death from the "promise " emails..... sorry.
    I'd love to see a greater section of email templates design. I know larger hotels/groups build them theirself or with agencies.... but I bet, they didn't use the placeholder list from the WIKI only.... I really would buy in, to get nicer email templates.....
    so MEWS: correct the above and show a list of ALL placeholders....thanks
    I also mentioned that in the community (DE)
    https://community.mews.com/how-do-i-2/falsche-zimmerkategorie-auf-bestaetigung-2078

    {DetailsHtml} shows requested room category, while:
    {reservationDetailsHtml} shows category where the reservation is booked in actually.
    means: if you booked the room in a higher category than requested (guest possibly gets an upgrade) and you sent a second confirmation to guest/booker later (because of a date change or you had a typo in the email, or else), you will confirm him the "upgraded category". He will resist on getting the better category even if you received cancellations meanwhile and want to move the reservation to the requested category.
    It makes no sense nowhere to confirm an "actual" category in an… more

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15. create task when e-mail bounce

    When a guest e-mail address bounces, it would be helpful if and when a task is created in order to have a notification (and thus an actionable moment) for staff to verify and check the e-mail proactively, and not have the guest wait for an e-mail because of a typo...

    39 votes

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16. Sending emails from the demo environment

    It is both good and bad that emails are not sent out from the demo environment. For example, it can be difficult to access your guest portal or check-in to test something if you haven't received a real email from the system.
    Additionally, it is also a problem to test email templates if you choose to build them yourself because the code (HTML/CSS) generated by MEWS is not 100% consistent with the code you insert.

    Therefore, it would be helpful if you could either enable email sending in the demo environment, so you can test the flow 100%, or if there was an option to send a real email from the 'Mail templates' section under 'Guest experience' to ensure that emails that are difficult to trigger (such as 'Automatic settlement failed') also look good on various email platforms. It is a general problem that email platforms interpret HTML/CSS differently, which makes it difficult to trust that the preview MEWS shows is exactly how the email will appear in Gmail, Outlook, Thunderbird, etc.

    It is both good and bad that emails are not sent out from the demo environment. For example, it can be difficult to access your guest portal or check-in to test something if you haven't received a real email from the system.
    Additionally, it is also a problem to test email templates if you choose to build them yourself because the code (HTML/CSS) generated by MEWS is not 100% consistent with the code you insert.

    Therefore, it would be helpful if you could either enable email sending in the demo environment, so you can test the flow 100%, or if… more

    4 votes

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17. Exportation de la checklist des produits

    Product Checklist Export

    Hello,

    I would like to submit a request for improvement regarding the product checklist feature in MEWS.

    🧾 Current issue:
    We regularly offer packages that include products (meals, massages, activities, deliveries, etc.) provided by external partners.
    Currently, it is not possible to easily export the product checklist linked to reservations in a usable format (Excel or PDF).

    This prevents us from:

    Clearly communicating the list of services to our partners each day;

    Effectively tracking the logistics of services to be delivered;

    Reducing errors and omissions on the partners’ side.

    ✅ Requested improvement:
    We would like to have the ability to export a daily (or customizable) checklist of products linked to reservations, including:

    Guest name

    Stay dates

    Room number

    Type and quantity of products

    Scheduled usage date (if applicable)

    A simple export in Excel or PDF would greatly improve our efficiency and strengthen collaboration with our partners.

    Thank you for your attention :)

    Bonjour,

    Je souhaite soumettre une demande d’amélioration concernant la checklist des produits dans MEWS.

    🧾 Problématique :
    Nous utilisons régulièrement des forfaits incluant des produits (repas, massages, activités, Livraison etc.) fournis par des partenaires externes.
    Actuellement, il est impossible d’exporter facilement la checklist des produits liés aux réservations dans un format exploitable (Excel ou PDF).

    Cela nous empêche :

    de transmettre clairement la liste des prestations à nos partenaires chaque jour ;

    de faire un suivi logistique efficace des services à fournir ;

    de réduire les erreurs et oublis côté partenaires.

    ✅ Amélioration souhaitée :
    Avoir la possibilité d’exporter une checklist quotidienne (ou personnalisable) des produits liés aux réservations, incluant :

    Nom du client

    Dates de séjour

    Numéro de chambre

    Type et nombre de produits

    Date d’utilisation prévue (si applicable)

    Un simple export en Excel ou PDF nous permettrait de gagner énormément en efficacité et de renforcer la collaboration avec nos partenaires.

    Merci de votre attention :)

    Product Checklist Export

    Hello,

    I would like to submit a request for improvement regarding the product checklist feature in MEWS.

    🧾 Current issue:
    We regularly offer packages that include products (meals, massages, activities, deliveries, etc.) provided by external partners.
    Currently, it is not possible to easily export the product checklist linked to reservations in a usable format (Excel or PDF).

    This prevents us from:

    Clearly communicating the list of services to our partners each day;

    Effectively tracking the logistics of services to be delivered;

    Reducing errors and omissions on the partners’ side.

    ✅ Requested improvement:
    We would like to have… more

    1 vote

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18. Génération de coupons repas et autres forfaits

    Hello,

    I would like to submit a request for improvement regarding the management of meal packages in MEWS, as well as a crucial missing feature: the generation of meal coupons.

    🧾 Current issue:
    Our property regularly offers packages that include meals (breakfast, dinner, etc.).

    At the moment, MEWS does not offer any native functionality to:

    Automatically generate individual or grouped meal coupons for each reservation;

    Clearly and visually display the included packages at check-in;

    Simplify the printing or distribution of these coupons to guests.

    This results in:

    Frequent omissions of manually prepared coupons;

    A significant manual workload for the front desk team, who must constantly switch between MEWS products and external documents.

    🎯 Requested improvement:

    We would need a feature that allows:

    Automatic generation of meal coupons based on the products added to a reservation;

    A grouped or daily print option by stay date or service (breakfast/dinner);

    Easy visibility and retrieval of these coupons in the check-in interface.

    Goals:

    Reduce errors and improve the guest experience;

    Ease the administrative burden on staff;

    Optimize package sales by streamlining the process.

    Please let me know if such improvements are being considered or if any workarounds currently exist :)

    Bonjour,

    Je souhaite soumettre une demande d'amélioration concernant la gestion des forfaits repas dans MEWS, ainsi qu’une fonctionnalité cruciale qui manque actuellement : la génération de coupons.

    🧾 Problématique actuelle :
    Notre établissement utilise régulièrement des forfaits incluant des repas (déjeuner, souper, etc.)

    Actuellement, il n’existe aucune fonctionnalité native dans MEWS pour :

    • générer automatiquement des coupons repas individuels ou regroupés pour chaque réservation ;

    • afficher visuellement et clairement les forfaits inclus au moment du check-in ;

    • simplifier l’impression ou la distribution de ces coupons au client.

    Cela entraîne :

    • des oublis fréquents de coupons fait main à remettre.

    • une charge manuelle importante pour l’équipe de réception, qui doit constamment jongler entre les produits MEWS et des documents externes ;

    Amélioration souhaitée :

    Nous aurions besoin d’une fonctionnalité permettant :

    • de générer automatiquement des coupons repas à partir des produits ajoutés dans une réservation ;

    • d’avoir une option d’impression groupée ou quotidienne par date de séjour ou par service (déjeuner/souper) ;

    • de rendre ces coupons visibles et faciles à retrouver dans l’interface de check-in.

    Objectifs :
    - Réduire les erreurs et améliorer l’expérience client.
    - Alléger la charge administrative des équipes.
    - Optimiser les ventes de forfaits en rendant le processus plus fluide.

    Merci de me tenir informée si de telles améliorations sont envisagées ou si des solutions de contournement existent :)

    Hello,

    I would like to submit a request for improvement regarding the management of meal packages in MEWS, as well as a crucial missing feature: the generation of meal coupons.

    🧾 Current issue:
    Our property regularly offers packages that include meals (breakfast, dinner, etc.).

    At the moment, MEWS does not offer any native functionality to:

    Automatically generate individual or grouped meal coupons for each reservation;

    Clearly and visually display the included packages at check-in;

    Simplify the printing or distribution of these coupons to guests.

    This results in:

    Frequent omissions of manually prepared coupons;

    A significant manual workload for the front… more

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19. Los link para realizar el check in online caducan a las 4 semanas y la mayoria de las reservas son realizadas con una antelacion superior,

    Propongo ampliar el plazo de caducidad del link de check in en linea de 4 a 8 semanas para facilitar el proceso de registro a los clientes que hacen una reserva con anterioridad

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20. Custom mail per rate group

    Currently, the bookable service mail templates are set for all guests depending on their booking status.

    For personalization of the guest journey it would help if we can sent a customizable mail to several rate groups. This way business guests can receive additional information relevant to them as well as leisure guest who book a specific rate group (hotel offer for example). It would be nice if we can choose the moment in the mail queue when the mail will be sent.

    One template would not suffice, it needs be able to be personalized for multiple rate groups. So perhaps a new mailing option needs to be added where we (users) can add mails ourselves to the mailing queue regarding the wishes of our individual hotels. Here the receivers (rate group), timeframe when sent and content needs to be able to be changed.

    Currently, the bookable service mail templates are set for all guests depending on their booking status.

    For personalization of the guest journey it would help if we can sent a customizable mail to several rate groups. This way business guests can receive additional information relevant to them as well as leisure guest who book a specific rate group (hotel offer for example). It would be nice if we can choose the moment in the mail queue when the mail will be sent.

    One template would not suffice, it needs be able to be personalized for multiple rate groups. So perhaps… more

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded