155 results found
-
SMS
We are interested in adding the SMS add on but before you fix the phone number issue it will not be worth it.
In our previous system they separated the country code from the nr. just do it like that. So we choose the country code from the drop down menu and then write the number after. It should be easy even to integrate with different channels - I know it is possible with booking.com and Expedia.
I think when making a reservation there are some things that are basic: name, telephonenumer and email adress. That there is an issue…
5 votes -
Enrich pre-stay email & check-in platform with "Co-living rules" for hostel
In order to address operational issues and after benchmarking several hostels, we would like to enhance our HOSHO hotel's pre-stay email (sent for online check-in) with “Co-living Rules” (essential in a hostel setting with shared dorms).
The aim is to add them both:
- to the email encouraging guests to check in online (by enriching its content)
- to the Mews platform to which they are redirected to do soCan you please let us know if this is possible and how long it will take?
We need it asap to develop our brand.
Kind regards,
Mary1 vote -
Mews chat function improvements
all chats sent from the property should be a different colour than the guests message.
When a chat has been answered it should move to another field of answered messages so it doesnt get mixed up with unanswered messages.
possibility of accessing the chat through reservations and see previous conversation with a guest for example when checking them in.
9 votes -
Read Guest Messages: Clear Notification for All once Actioned by one
Currently, when an employee responds to a guest message, the notification "new message" remains for all other employees with permission to receive guest messages.
It would be more efficient if the notification would clear for ALL the minute it is actioned or replied to with the user's Initials and timestamp.
1 vote -
Communicate directly with customers via their Booking.com email address
We want to be able to communicate directly with customers via their Booking.com email address. This is possible in many other systems, but yours does not offer this option. As a result, customers who book through Booking.com do not receive any scheduled communications. This is a major issue that can only be resolved by you.
6 votes -
Erweiterung der Variablen in den E-Mail-Templates
Liebes Mews-Team,
Aktuelle Situation:
In den E-Mail-Templates stehen aktuell nur begrenzte Variablen zur Verfügung, um Buchungsdetails darzustellen.Anforderung:
Wir benötigen zusätzliche Variablen in den E-Mail-Templates, insbesondere:Einzelsumme je gebuchtem Extraprodukt
Gesamtsumme aller gebuchten Extraprodukte
Begründung / Nutzen:
Diese Informationen sind essenziell, um unsere Angebote professionell an Firmenkunden weiterzugeben. Vor allem bei Firmenbuchungen ist eine klare Aufschlüsselung einzelner Extraprodukte sowie eine Gesamtsumme erforderlich, um den internen Anforderungen unserer Geschäftskunden gerecht zu werden.Erwartetes Ergebnis:
Die E-Mail-Templates bieten die Möglichkeit, sowohl Einzelpreise als auch die Gesamtsumme der Extraprodukte dynamisch einzubinden.
Damit können automatisierte E-Mails als vollständiges und transparentes Angebot an Firmenkunden genutzt…
1 vote -
Segment emails by manually created reservations
Possibility to segment the email desactivation only for manually created reservations
1 vote -
Show original booked room type in guest communication (not upgraded type)
We are facing an issue that causes confusion for both our team and our guests.
Currently, when we send a manual confirmation email or when guests check in online, the current room type is displayed. This also happens when we grant a free upgrade. As a result:
…1. Guests get wrong expectations – Sometimes we need to change the room type back to the originally booked one (due to availability). Guests then feel disappointed or even complain, since they saw the “higher” room type in their confirmation or online check-in. 2. Guests get confused about pricing – For example, when1 vote -
Disable automatic online check-out email for continuing reservations
Disable automatic online check-out email when the customer has consecutive reservations or changes rooms. Detecting if the customer with the same email continues their reservation the next day should not send the online check-out email so that it is not duplicated.
6 votes -
Email Template Scheduling
It would be great if we could choose the scheduling of the templates to the times we want. For example, Before Start email is 2 days in advance and we would like to have it 5 days in advance.
At the moment this is set up by MEWS and can not be changed!56 votes -
Exportation des rapports MEWS en PDF
📩 Subject: Feature Request – PDF Export for MEWS Reports
Hello,I would like to submit a feature request regarding the use of reports in MEWS.
📊 Current Issue:
At the moment, reports generated in MEWS can only be exported in Excel or CSV formats. These formats:are not visually appealing;
can be difficult to use quickly for internal presentations or sharing with collaborators.
In a professional setting, we often need to share these reports with partners, management, or other departments — and having a clean, structured, and ready-to-send PDF format would be far more suitable.
✅ Suggested Improvement:
Enable…2 votes -
DU-Kultur integrieren
Es wäre sehr schön, wenn die Du-Kultur auch in der WBE umgesetzt werden könnte. Beispiel: "Verbessern Sie Ihren Aufenthalt" in "Verbessere deinen Aufenhalt"
3 votes -
Booker Confirmation email needs to be more concise for group bookings
Please make the new email templates better suited for group bookings. Summary merge tags are no longer available in the new email templates.
In the new templates, if a booker books 21 x Room A, the booker confirmation shows Room A + description + rate 21 times!! Same goes for tourist tax.
Room A + description + rate
Room A + description + rate
Room A + description + rate
...
tourist tax
tourist tax
tourist tax
...If items are the same, please summarize them in the booker confirmation one one line like:
21 x Room A + description…1 vote -
guest chat information linked to guest profile
Mews is constantly improving the use of AI for guest profile. It seems very strange that you do not include all the information from the guests chats. Here it is typical last minute wishes coming in, like silent room, allergies ao.
If you are not able to push this directly in the AI info it is weird there is NO link at all from the reservation or the guest profile that this guest/reservation had a chat with important information - accessable also later.1 vote -
Introducing a warning message when exiting the email builder
It would be great if a warning message would pop up when exiting the email builder (refreshing, closing the window or going back), so we do not discard changes by mistake.
1 vote -
Payment Successful Template: Add Advanced Customization
Payment Successful emails are being sent regardless of the reservation and cannot be disabled currently.
It would serve the properties best if the email could be sent to only designated recipients, especially when considering OTA confidential rates for CHM reservations. Sending the "payment successful" still reveals the amount that the hotel is trying hard to conceal.
1 vote -
optin SMS
Hi,
I want to manage more optins option in Mews such as SMS and postal mail.
Could you add additional fields in https://mews-systems.gitbook.io/connector-api/operations/accounts#customer-optionsRegards,
Floriant26 votes -
email templates/placeholders contains errors {DetailsHtml} {reservationDetailsHtml}
{DetailsHtml} shows requested room category, while:
{reservationDetailsHtml} shows category where the reservation is booked in actually.
means: if you booked the room in a higher category than requested (guest possibly gets an upgrade) and you sent a second confirmation to guest/booker later (because of a date change or you had a typo in the email, or else), you will confirm him the "upgraded category". He will resist on getting the better category even if you received cancellations meanwhile and want to move the reservation to the requested category.
It makes no sense nowhere to confirm an "actual" category in an…1 vote -
Sending emails from the demo environment
It is both good and bad that emails are not sent out from the demo environment. For example, it can be difficult to access your guest portal or check-in to test something if you haven't received a real email from the system.
Additionally, it is also a problem to test email templates if you choose to build them yourself because the code (HTML/CSS) generated by MEWS is not 100% consistent with the code you insert.Therefore, it would be helpful if you could either enable email sending in the demo environment, so you can test the flow 100%, or if…
4 votes -
Exportation de la checklist des produits
Product Checklist Export
Hello,
I would like to submit a request for improvement regarding the product checklist feature in MEWS.
🧾 Current issue:
We regularly offer packages that include products (meals, massages, activities, deliveries, etc.) provided by external partners.
Currently, it is not possible to easily export the product checklist linked to reservations in a usable format (Excel or PDF).This prevents us from:
Clearly communicating the list of services to our partners each day;
Effectively tracking the logistics of services to be delivered;
Reducing errors and omissions on the partners’ side.
✅ Requested improvement:
We would like to have…1 vote
- Don't see your idea?