63 results found
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Review guest details in kiosk for recurring guests.
When a recurring guest arrives for check-in and finds his booking in the kiosk, he only has to authorize in the last step as his details are already known in our system. These details are not shown to the customer though. His Id or address might not be correct anymore so he is not sure which data he is authorising.
2 votes -
Kiosk Employee check out screen
i like to have the same name screen for employees in the kiosk check in screen also for thre check out. in the check out screen you hav to type in the guest name even in the employee modus
22 votes -
Promoting bookable service on the Kiosk
Having the possibility to promote other bookable service (especially hourly service such as spa, bikes, meeting rooms) on the Kiosk.
7 votes -
Upgrades in Mews Kiosk
We are experiencing difficulties in implementing the upgrade function in the Mews Kiosk because the pricing becomes incorrect. For example, a guest books a Standard Room for 100 EUR when the room pricing is low. Upon arrival, the daily rate has increased to 160 EUR. The price difference to the next room category is 20 EUR. If the guest had gone to the reception, they would have been offered an upgrade for the difference of 20 EUR. However, in the Mews Kiosk, the guest is offered an upgrade for the difference between the confirmed price at the time of booking…
2 votes -
Signature for accompanying persons Optional
Signature for accompanying persons Optional
Since the update in July 2024, MEWS Kiosk asks for the signature of all travelling persons. As the data is usually filled in by the main booker and is not required by law, I agree that the signature for accompanying persons can be set to fixed, optional or not required as required.
In addition, it makes little sense to ask for this data for small children etc..
10 votes -
Customize Mews Kiosk tone of voice
Yet it is not possible to customize Mews Kiosk App in the tone of voice that matches our brand. Meaning how we speak to the customers cant be set in Mews Kiosk. This is absolutely mandatory to match the brand standards
25 votes -
Apply Customer Classification Icon to the Employer view in Mews Kiosk
It would be helpful to have the Classification icon (most important the returner Icon) displayed in the reservation overview for the Kiosk check in the employer View.
1 vote -
Show that room is still occupied in check-in screen
the employees at the front office who process early check-ins and therefore check the room status often start the check-in process because the room status is inspected, yet only because the room is not yet checked out. Only at check-out room status moves to dirty.
Unfortunately, the pop-up on the tablet (Kiosk in staff mode) that the room is not ready for occupancy only comes after the guest has entered their data and signed.
Would be great if there would be a sign if the room is still occupied, in the check-in screen or if the room moves to dirty…
4 votes -
Kiosk for multi-property
So if a Hotel has central Reception, guest need to go through different Kiosk Systems. Nice would be if they can choose the property first and then check in
4 votes -
Allow hotels to decide if e-mails should be default at the kiosk
Let the hotels decide if the guest's e-mail should be optional instead of default at the kiosk.
Since it's not a legal requirement in DK it's critical for us that we cannot change it in the "Check-in form"
11 votes -
Different products available in Kiosk vs Guest Portal (online check-in)
It would be useful is the Kiosk and the Guest Portal (online check-in) could display different products. Currently they use the same list of promoted products. This causes a problem at times when the hotel is unmanned and the guest checks in and adds a product (e.g. a birthday celebration pack) but there are staff onsite to deliver it to them. It is fine when they are doing online check-in as there is time before they arrive to prepare the product.
4 votes -
Skip card at Kiosk check in
Add cash option or temporary skip option to check-in with the kiosk.
We are trying to work Paperless, and the kiosk gives us this option. However, when someone pays cash we have to stop the entire check in process because we cannot proceed without card payment for the check-in.8 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Allow all guests to make 100% autonomous purchases on the mews kiosk at any time
Add the functionality for guests to be able to use the Mews terminal to purchase any products from Mews by themselves without any intervention from our staff, at any time (from a list pre selected by us, as not all products should be purchasable by guests). Currently, the functionality is partially there but the guests can only add products to their reservations when doing the checkout, which is really annoying.
Currently, each purchases made with the Mews Kiosk require manual intervention from our staff. We want guests to be 100% autonomous in their journey. They want something but our staff…
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Kiosk Check-In with employee assignment
Kiosk Check-In.
If something happens during the guest's stay and we have to get in touch with our colleague who checked the guest in, it would be much easier if we have the option to choose the name of the employee who is checking in the guest.
At this current state, when you check someone in via kiosk, the action log will say that "Mews Operator (Mews Kiosk)" has checked the guest in and not the name of the person!
A suggestion for the matter would be to have the option to have a box on the dashboard listing the…8 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Handle reservations from multiple bookable services via one kiosk
Today it is not possible to guide your guests to one kiosk if you use multiple bookable services. This makes it unable to do check-ins for for example day-uses from the same kiosk as normal bookings. Resorts with one arrival reception can't use 1 kiosk to handle multiple services on their Resort. There are multiple use cases where this could be used.
10 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Receive Notification about Mews Kiosk Check-Ins
When a guest checks in via MEWS Kiosk we do not receive any information (mail?) about the check in. During the CI process a registration form is filled out and signed with all the necessary data for the registration to the city. All Registration forms of each day are digitally collected. Due to the CI via Kiosk it is hard for our receptionists to keep track of all the registration forms and collect them daily.
26 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Kiosk language should change automatically based on nationality / guest info
Language depending on nationality, with the option for a manual override.
if the nationality is set for a spain, language should change to spanish. The kiosk is guest forward. default language can be set, but a more individual approach would be good9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Customizable Kiosk Check-in Requirements
It would be great to be able to customize the requirements for a Kiosk Check. This would allow us to collect information that is not part of any legal environment based on our location.
Right now we ask guests to utilize the kiosk but when it cannot collect all the information we need for a check in it sits unused.
90 votes -
Additional Guests to sign reg card
Allow all registered guests to sign a registration card. Right now only the main guest has that option but each person staying should have to sign and agree to terms and conditions. Specifically within the Co-Operator
8 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Disable check out button
We are a hotel without a reception in house. Because we don't have any upselling during guest stays, we don't need any manual check out button at our kiosk. People are confused about check out button. Our guest only need to leave the apartment at a certain time and put the room card into a transparent box at the exit. It is written in our brochures and in the check out information which we give our guest with our confirmation mail. Therefore it confuses the people. Would be great if the check out button or online check out can be…
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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