In today’s digital era, isn’t it time we broaden the ways we engage and communicate with our guests?
In today’s digital era, isn’t it time we rethink and expand the ways we communicate with our guests?
Relying solely on traditional channels like email and telephone may no longer align with how many travellers prefer to connect. From WeChat and Messenger to WhatsApp and other instant messaging platforms, guests increasingly expect to interact with hotels in the same seamless, real-time manner they use in their everyday lives.
If we truly aim to be guest-centric, we must meet them where they are, and not where we’re used to being.
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Nikolas Hall - N. HALL Consulting
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