Block the possibility of early Check-in at the Kiosk before a set time
We offer the possibility of an early Check-in which begins at 12 PM. However, when the guests try to check in earlier the kiosk will allow the payment of the early check in and allow the check in.
It would be nice if we could configure the kiosk to offer the posibility of an early check in only after 12 PM (which is the actual begin time of an early check in). At the moment this feature seems to be connected with guests being able to book an early check-in while checking in online. We find this option to be good, but would like to be able to set a certain time (12PM) as the beginning of early check in.
Tina Maric
shared this idea
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Frank B
commented
I agree with Victors statement below.
Under no circumstances should an early check-in be allowed before the no-show cut off time which is 06:00 at our hotel.
Otherwise it encroaches on yesterdays inventory leading to potential overbooking and errors in the statistics.
I am surprised that the developers didn't take this into account as it's an obvious bug. -
Victor Schön
commented
An early check-in flaw allows guests to check in as early as 00:30, even when the hotel is fully booked, leading to immediate overbooking. This issue disrupts our occupancy tracking and makes it appear as though more guests are staying than is reflected by the previous day's data.
This flaw significantly impacts potential revenue by undercharging for what should be an extra night's stay. The system offers a deeply discounted early check-in fee, resulting in a substantial revenue loss for a service a front desk agent would likely charge a full night's rate for. The current process undermines our control over pricing and revenue management.