When making a reservation as booker, you should have the ability to choose wether or not guest receives an email confirmation
When making a reservation as a booker, there should be an option to determine whether the guest receives an email confirmation or not. This flexibility is particularly important for personal assistants (PAs) and corporate bookers who manage travel arrangements on behalf of others.
In many cases, PAs prefer to handle all communication with the guest directly, ensuring consistency in information and maintaining control over the booking details. Automatically sending a confirmation from the property can sometimes cause confusion, especially if the guest was not involved in the booking process or if additional arrangements need to be communicated separately.
Providing bookers with the choice to suppress the automated confirmation email would improve the booking experience, offering greater control and alignment with their preferred workflow.
Nikolas Hall - N. HALL Consulting
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we use a keybox for late check ins and have companies that use one box-# for all late arrivals per day. The keybox code does not change for that company (many frequent guests). It is mentioned in the confirmation email. For us first time guests, it would mean, that the guest does not receive the keybox code IF the PA doesn't forward the original confirmation. I understand your point, we also have the case you describe.....but prefer it as it is.... or there is another solution mews can provide