Allow all guests to make 100% autonomous purchases on the mews terminal at any time
Add the functionality for guests to be able to use the Mews terminal to purchase any products from Mews by themselves without any intervention from our staff, at any time (from a list pre selected by us, as not all products should be purchasable by guests). Currently, the functionality is partially there but the guests can only add products to their reservations when doing the checkout, which is really annoying.
Currently, each purchases made with the Mews Terminal require manual intervention from our staff. We want guests to be 100% autonomous in their journey. They want something but our staff is busy doing something? They go on the terminal, select a product, which is either added to their reservation if their profile is in the system, and if they do not have a profile, then they can create it and add their payment method, or they could simply pay without creating a profile, and the amount would be displayed on the Mews terminal, the customer can pay, take the product and leave, like any automatic self check out cash register.
This way, it allows our booking service customers to add the products to their reservation, and also allows random daily guest to be able to autonomously purchase products, and reduce a huge pain for our staff, currently required to actively participate in the guest payment method, which should not be the job of the front desk staff, as explained in all the Mews "The Future of hospitality" Newsletters and articles.
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.