Customer(s) added showing in Action Log
It would be useful to add information in the Action Log on which guest was added to a reservation (either the name or a link, or by implementing a customer's profile identification number). Indeed, some customers sometimes have overnight guest(s) for only few nights during their stay, but after the occupancy is brought back to 1 Adult, it is not possible to trace back who was the second guest. In this sense, it could be useful to see in the Action Log which guest was added instead of only seeing the change in Occupancy.
Chantal Bisconti
shared this idea
Hello Chantal,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Jake Iwaszkiewicz
commented
We deal with that by splitting reservation and keeping all chunks locked in same room. Still, not the most convenient or secure solution, as it still required some flexible thinking and invites mistakes from more careless staff. My reason for requesting this future, however, is that with how many things can go wrong in a hotel and in Mews you can't train everybody for every possible scenario. When working with less experienced or simply less savvy team members, if you can't track who and how made a mistake, you can't train them up and prevent it from happening again. Yes, somebody got mixed up when adding companions. For few hours we couldn't figure out which room a guest is in as he was added as companion in 2 rooms, both reserved by the same group of people.