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Dramatically reduce check-in duration by asking only reservation owner data

In short: we just need to register one person´s data.

We try to speed up our self-check-in by encouraging online check-in in advance, however most of our guests do not check in online.
Now, when they come to the hotel and check in through Operator Kiosk, it takes a long time to check-in (for example they struggle to find ö,ä,ü for their names). That time is then multiplied for each person staying, which is not necessary.
We can cut self-check-in time in half by just not asking the companions´data, like we always do at the reception.
This could be implemented in Mews Operator by creating an option such as "Ask for companion data during check-in", to be ticked or unticked.

Accelerating self-check-in like this means more and more people using it! =)

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Filippo Vicentini shared this idea  ·   ·  Report…  ·  Admin →
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idea to upvote  ·  Adminjames.taylor (Admin, Mews Systems) responded  · 
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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  • Caroline commented  ·   ·  Report

    Yes, i also think that this really need to be changed!!! right now every Family member need to write the same again and again - because they do live all the same adress. It really doens´t make any sense and makes the check-in process take a long time, which is really not a nice start for the guests to start their stay.

  • Natali commented  ·   ·  Report

    Yes!!!! URGENT!!! This is a total pain especially for families to enter baby's information. Guests are already annoyed right when they arrive because check-in takes too long.