It is a EU directive 2023/2673 requirement that consumers can find the option to cancel their booking themselves where the original booking was made. If we wish to continue to use the Mews BE this needs to be addressed and have the option available than just through the link to Guest Portal. E.g. by providing a login option for Guest Portal.

Also, when they have booked multiple rooms, the cancellation feature disappears. My guest now has booked 4 rooms and cannot cancel them in the Guest Portal. This should definitely be a feature.

Being able to modify bookings would be great! (The cancel part is already fixed by MEWS)

It's important that you can also modify DOING the stay. A lot of our guest want to extend or remove a couple of days, due to changes in there travel plans on the go.

Allowing booking modification would be a great new feature to include in the Guest Portal; considering the the limitations set by the selected room rate's terms and conditions.

@mews: any idea when this will be considered / implemented?

Enable guests to modify and cancel booking in online check-in if it's outside the cancellation period. This would simplify and automate the process for hoteliers where guests need to call/email to make any changes.

Critical for a seamless guest digital journey

I know a guest can use guest portal to cancel or send an email but it there was a cancel or amend link in the confirmation email it would be awesome.

This is a basic in an online booking process.

Crucial for a fully digital and seamless guest journey. Please prioritize.

To allow our guests to manage their own booking online to either modify or cancel, is crucial. Current option is to contact the hotel directly. This is both time consuming and labor intensive.

It must be possible for guests to modify their booking whitout any trouble.

very important

This is absolutely basic in an online booking process.

Very important feature

For a system as smart as MEWS this is a feature that should have been developed years ago.

Very important to allow a guest to manage their own booking online to either modify or cancel using the Guest Portal. Current option is to contact the hotel direct which is not saving time or labor to process.

Un MUST-HAVE !!!!

Guests should have possibility to change or cancel their reservation(s) online a swell, unless there are any restrictions in the booking conditions. At the moment this part of the reservation is missing.

The guest must be able to cancel its own reservation or edit the stay dates !!!!!!