Skip to content
← Guest Experience

What is the problem you're trying to solve?

Guest Experience: Communications

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Include requests in confirmation emails

Guests often have special requests as they make reservations, however when they receive confirmation emails with a summary of their booking details, these special requests are not included as part of those details. Therefore, adding an additional line to confirmation emails could include any additional notes that apply to those reservations, so the guests know that their requests have been received.

100 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Stefanie Haendel shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • info commented  ·   ·  Report

    also it would be good to add the paiement status of the client so he knows what is paid and what is open

  • Sebastian Kramer commented  ·   ·  Report

    Leider werden die Kommentare nicht in die Buchungsbestätigung von Mews eingefügt, aber in das System schon

  • Filippo Vicentini commented  ·   ·  Report

    True, guests often have requests which need to be addressed individually. Right now, if we were to receive a reservation with such an individual request, we could not use the template mail as it does not allow for customization apart from the overall template. Adding an optional text field would be useful.

  • roland.galliker commented  ·   ·  Report

    This would be VERY URGENT. In these cases we send the confirmation to our own hotel e-mail address, add requests and send this amended e-mail using forward to final guest. We waste a lot of time.