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Customizable customer classifications

Many people use customer classifications to keep track of specific types of guests. Although we have a selection available, some of them may not be frequently relevant to some properties' operations. Therefore, the ability to edit or customize these labels may make them more useful for daily tasks and procedures.

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Daniel Salmanovich shared this idea  ·   ·  Report…  ·  Admin →
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idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded  · 

Hello all,


This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

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  • Stephen Jenkins commented  ·   ·  Report

    Classifications particularly helpful to us would "Food Allergy" for guests with an important condition and "Restaurant" for guests that like our restaurant, so we can proactively work with them on a reservation pre-arrival. The icon on the timeline reminds our staff of this "classification" during the guest's stay.

  • Roel Ruijs commented  ·   ·  Report

    Strange that such a standard function is not available in MEWS. in this way there is still a lot of manual work. Really great that we can vote.... but since it is open since january 2019, you can question how long it would take to even consider it.
    Sorry but exporting a VIP level is the least. Customizing it and actually exporting a FULL VIP List would be a basic feature. Even Fidelio was able to do it!

  • Bianca Steinschuld commented  ·   ·  Report

    Hello for internal data - classification. Can 2 things be added to that?
    Wellness guest
    Restaurant guest
    So we can see watch for guest we have

  • AdminAdam Britton (Admin, Mews Systems) commented  ·   ·  Report

    We would like to add preferences onto a guest profile. Things such as what their dietary requirements are and how they like their coffee etc. Currently this is stored in their Cendyn CRM but there is no use when it can't be viewed inside Commander.

  • Jordi Casals commented  ·   ·  Report

    The profiles categories that are right now are useless for a property like ours. We would love to have more categories hardcoded, or to be able to create new categories like for example: honeymooners, influencers... and also to have this categories more visible than a small "icon" next to the name on the profile page.

  • Nagham - Reservations commented  ·   ·  Report

    It would be helpful if we can customize the classifications on the profiles of the guests.

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