319 results found
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ID CARDS AND SECOND SURNAME
Hello,
I have 3 proposals to make:
First of all, in Spain we use different forms for the travelers registration. Besides the options mews give it to us, we use another forms such as: Spanish residence permit, European residence permit or ID CARD. We cannot find it in the programme. We only find: National identity document, Driver license, Visa or Passport.
I want to ask if it is possible to add that kind of types in our MEWS system.
Also, In Spain we have two surnames. So when we have foreign people from all over the world with just one…
11 votesHi Alba,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Add company sector of business
It would be great to have the possibility of adding a company sector of business (healthcare, hospitality, ...) and be able to filter data and analytics based on this information.
6 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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nationality on registration card
we had a comment from a guest who took objection over the fact he couldn't put in "british" as nationality. it comes up as "UK of GB...."
could we get this changed please?2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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disable the validation of option by guest without having received the creditcarddetails of the guest
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Relation between customer Profiles
As we have many returning guests, we need to know which customer belongs to the same family. It would be great to merch Children to their parents and a wife to her husband and visa versa.
Like this we get to know our guests better and the booking process for future stays will be even easier.
61 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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To be able to book on the Company Profile instead of the Guest Profile
To book on a company profile and all the notes shows up on a new reservation.
On the company profiles there can specific info like Payment details, invoicing details, invoicing emails, other special aggreements like late check out. I would like these notes to appear on every future bookings to make it easier at check in/out for both guest and receptionist.
2 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Customize emails based on the reservation origin
it would be great to differentiate between the origings of the customers/connector type conncerning the automatic system email. Because for some integrations, we do not want this email to be sent: ivvy, vouchercard, fidelo etc.
9 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Alert for Online Check-in completion & Guest profile updates
Optional alert setting that sends an email or dashboard alert when a guest completes Online check-in or updates information in their profile. Most specifically to my desires would be to get alerted when a Creditcard has been added as we use this to indicate a guest would like to move forward with a held reservation & trigger when a guest is going to be allowed to enter their room.
4 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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when merging profiles, could notes from both profiles be kept
At present, when you merge profiles, only the notes on the profile you chose to keep are saved. Any notes on the duplicate profile are lost.
14 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Equality of company and guest profiles
We often have the problem that companies do not provide guest names when booking. However, a guest name must be specified in the booking process.
It would therefore make sense to equate the company profiles with the guest profiles so that bookings are easier and guest names can be added later.
This would also simplify invoicing for companies, as these are then saved in the company profile and allow a better overview.5 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Add "Extended" in Origin of Booking
When a member wishes to extended their stay, would be nice if their was "Extended" options in origin of booking so we can differentiate if a guest booked through an OTA then extended or booked through an email then extended because presently we have to mark them as "walk ins" and this dilutes our actually "walk in" numbers.
8 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Reservation Custom Fields or Tags
Having the ability to add custom fields to the operator system would be extremely helpful for specific use cases outside of the general hotelier playbook. Tags would also achieve the same result.
Example: ability to tag or flag reservations with "vehicle information" or "Missing ID" etc would allow for fine tuning reports. Currently, we have to add product rules with no value to flag reservations. It's a workaround, but would love to see the addition of tags and custom reservation fields.
6 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Confirmation email sending to all guests if no master name selected
We have groups that stay that there is no one owner (as it has been booked by someone else) however we need each individual to register, the system does not send the email automatically as there is no main contact, having a tick option to send to individuals on the profile as preregistration/billing.
1 voteHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Export of booker email address
When you make an export of the reservation report grouped by booker, you won't have a column for the email address of the booker. It would be nice if this could be added for marketing purposes.
6 votes -
customer service interface
Limited interface for customer service representatives to access and change guest data without access to all other features such as financial information.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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From Lub d -Do not allow to check in guest unless 100% customer profile is filled in
specific for Lub d - Thailand, Philippines, Cambodia
Do not allow check in, unless 100% of guest profile is completed1 voteHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Titles: Incorrect translation of Ms to Miss
At the moment, in the front end, it is possible to use titles Mr, Mrs and Ms. In the API, this then becomes Mister, Misses, Miss.
There is a difference between Ms and Miss and someone who is a Ms is not necessarily a Miss. There should be a way to indicate that a female guest does not want to share their marital status - by at least introducing two different titles for Miss and Ms in both Front End and API, but better still by updating the titels altogether to reflect modern age.5 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Profile Status Tagging
It will be very helpful if there is an additional function in MEWS that allows us to tag guest profile according to its status such as VIP Status. Flexible status will be good rather than a fixed status like the ones under Clasification. We have many different types of VIP Status so this function will be helpful.
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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A region as well as a nationality tab
With Covid restrictions we know all our arriving guests are New Zealand nationals, we would like an option to add a region so we can see better where our guests are travelling from, this would help us to run targeted ad campaigns and up our guest numbers
1 voteHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Add option of consent for receiving Marketing e-mails (GDPR reasons)
It would help a lot if we would have a tick box next to guest's e-mail address in Guest Profile where guests can give their consent or not in receiving Marketing e-mails. We need this feature for GDPR reasons.
The consent should be visible when exporting Customer Profiles and Guest in house reports.3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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