Skip to content
← Guest Experience

What is the problem you're trying to solve?

Guest Experience: Communications

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Omnichannel communication in Mews

Guest can use the channel of his choice to start communication with the property. (Email, Mews chat, OTA chat, WhatsApp, Messenger). The property receives and replies to all messages in one place - in Mews. The room for error is minimized as all conversation happens at 1 place. Answering is also faster.

22 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Aneta shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Veronica commented  ·   ·  Report

    Yes, we need the ability to edit the REQUIRED fields in the contact payment window during the Booking Engine Process, to include specialized fields like Whatsapp.

  • Vivian commented  ·   ·  Report

    Yes please! and also the possibility to initiate a chat with a guest from the hotel, not only able to reply

  • David de Leeuw commented  ·   ·  Report

    At this time we communicate with our guests with 1 Whatsapp device. So this option would be perfect for us.

  • kimberly rooijakkers commented  ·   ·  Report

    Would be great if the hotel can initiate the communication, rather than only the guest