Cancellation policies in reservation confirmation
Would be great if cancellation policies can be added in reservation details mentioned in booking confirmation received by customer.
Like this, he is fully aware of specific cancellation policies, even if booking directly with hotel via phone or email.
Mary-Ann Reservations commented
if your cancellation policy changes, after a guest booked and they ask for their confirmation as they lost it, they will now receive the new policy which is actually not applicable for that reservation and there is no way to avoid that which is absolutely not ok. You should always be able to resend their confirmation they way they received it initially
Michele Nosari commented
Display the description of the Rate Group on the payment page. It is cumbersome to users that the only way to communicate deposit and cancellation policy text is within each and every rate plan. It is not sustainable and lots of opportunity for error. The policy text should be associated with the rate group not the rate plan and should display on the payment page.
Toni Garau commented
Each rate has a cancellation policy.
Mews should take the cancellation policy that corresponds to the booked rate and include it at the "inquiry", "optional" and "confirmation" e-mails sent to guests.
We would appreciate also the possibility to select a customised template from a drop down list: Useful for special conditions (not standard) as groups, corporate bookings with existing contract.
*Please allow us to generate customised templates!
On the other side, the notes written in the notes field should appear in the "inquiry", "optional" and "confirmation" e-mails sent to guests. There is were we make clear special notes for the reservation, requests, or special conditions for that specific reservation.
It is important that guests see they receive their offer / confirmation, and not just an automatic standard e-mail, and it should include as mentioned above, notes from the person that managed the booking /assisted the potential guest by phone.
The T&C presented only during for CheckIn in Navigator should be visible for customer even when receiving an Inquiry, because they must be aware of the T&C before to confirm the booking.
Very important. I would love it if you had for example five different "buttons" in the reservation mask with five different cancellation policies behind them. And the selected one will also show in the confirmation.
I agree. It will also be easier on who ever deals with reservations so you can know exactly how to penalize or not penalize a customer based on the time stamp of the cancellation notice. I hope that Mews can bring this feature in, let’s gets some votes in mewsers.
Luigi Orsini commented
Also with groups